Advice and support for consumers in the City of
London is now provided by Consumer Direct London.Consumer
Direct is a telephone and online consumer advice service, which is
supported by local authorities in London and by the Office of Fair
Trading.
Consumer Direct provides clear, practical consumer advice to
help consumers sort out problems and disagreements with suppliers
of goods or services. From overcharging to faulty goods, and dodgy
workmanship to reporting dishonest traders and scams, Consumer
Directs’ trained advisers are ready to offer individual solutions
for individual problems. Consumer Direct works in partnership with
Trading Standards and Consumer Support Networks, providing first
level advice and information on a wide range of consumer
problems.
More complex problems or complaints requiring further
investigation or assistance are referred to Trading Standards or
other advice services.
To speak to a Consumer Direct adviser, please call 08454 04 05 06
(Minicom users should call on 08451 28 13 84).
To email Consumer Direct, please
‘Contact
us’ via the Consumer Direct website.
A wide range of consumer information and advice is also
available online from the Consumer Direct website at
www.consumerdirect.gov.uk.
More useful help and information can be found at
www.tradingstandards.gov.uk
www.oft.gov.uk
www.askcedric.org.uk
www.lotsa.org.uk
If you are based outside the city, please visit the
Trading Standards Central website to find your
local trading standards department.
We are part of The City of London Consumer Support Network
partnership (CSN) . The major partners are The City of London
Citizens Advice Bureau and The City of London Trading
Standards Service.
Click here for City of London Citizens Advice
Bureau contact details.
Read more about the City of London Citizens Advice Bureau.
Product recalls
Click here for information regarding product
recalls.
Teachers and students
If you are a teacher or student, information and lesson plans
can be found at the
Trading Standards website and the
Ask Cedric website.
For further information about Trading Standards, tel 020 7332
3406 or
email.