CITY OF LONDON

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City of London > Services > Council and democracy > Consultations
Links in this section:
City residents' meetings
Consultation - service delivery
Education - consultations
See also:
Customer satisfaction surveys
Equalities - assessment and consultation
Housing focus groups
Spending plans - consultation

Consultations


Introduction

The City of London is committed to ensuring the views and contributions of its communities and service users – be it residents, workers, businesses, visitors the voluntary and community sector or others – are put at the heart of all its activities, helping to inform decision making and improve services.

Details of our current consultations, and information on past and future consultations can be found on our Consultation Diary.

Much of the City’s approach to consultation and engagement is outlined in the Consultation Framework. This has been reviewed for 2007 / 08.

Download an overview of the City Corporation's Consultation and Engagement Framework (36kb)


The framework outlines our strategy for continuous improvement in the quality and co-ordination of consultation in the City.

There are lots of ways in which the City of London engages with its communities and service users, including City Residents’ Meetings, the City Workers Consultation Panel, and through special interest or user groups.

The City’s Community Strategy

The City’s Community Strategy, which is called The City Together: A Vision for a World Class City, sets out our commitment to, and objectives for, improving the quality of life for communities in the Square Mile over the next 10 years.

One of the City's key Community Strategy objectives is "to encourage active community involvement in service planning and improved service responsiveness".

The strategy has been developed by The City Together a partnership of service providers and representatives from the community, after consultation with the many different groups that make up the City.

The City Corporation, along with its partners in The City Together, have recently signed a major new three year agreement with central Government, called a Local Area Agreement (LAA), which aims to improve outcomes for the business and residential communities within the City of London as well as build on the services that are provided to London and the nation.

The 2006 / 07 BVPI Resident Satisfaction Survey

Every three years the Government requires the City of London Corporation and other local authorities to carry out a postal survey in the local area to assess how satisfied residents are with the services we provide. The results of the 2006 / 07 survey, which was conducted from September to November 2007 by independent researchers Ipsos MORI, is now available.

Download the results report from the 2006 / 07 BVPI resident satisfaction survey here (2.94mb) 

The City Stakeholder Survey

Every three years the City of London runs a survey with all City stakeholders – workers, residents, businesses and senior City executives - to determine how the 'Square Mile' and the City of London are viewed.

View the results from the 2006 stakeholder survey here.

Contact us

For further information about consultation and engagement at the City of London -
Email  consultation@cityoflondon.gov.uk or
Tel 020 7332 1403.

City residents - talk to us

The City of London holds regular consultation meetings open to all Square Mile residents. View dates, venues, minutes and agendas of the meetings.

Consultation - service delivery
All councils are expected to consult on specific areas of their service delivery. This allows service users and other interested parties to have to opportunities to be involved in planning, prioritising and monitoring of services. It also gives customers an opportunity to see all consultation activity, both current and in the past, and a mechanism for customers to research satisfaction with service delivery, opinions about specific projects and looks at lifestyle profiles which helps us design better local services.
Education - consultations
THE LEA consult with all interested parties (schools, teachers, parents, pupils) on all issues concerning education provision and in particular on any proposed changes to education with schools run by the LEA.

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