Access, enquiries and interpretation (AEI) is the public face of
London Metropolitan Archives. AEI is responsible for helping the
public make the most of LMA.
Access means meeting, greeting and helping you in the public
rooms. Access is about making the information in our care available
to the public by helping people acquire the skills needed to use
LMA. It also refers to matters of confidentiality and appropriate
use of records. Access also considers physical access to LMA for
those with disabilities, and how we can make the best use of our
building.
LMA receives over 30,000 enquiries every year, and the numbers
are growing. AEI staff answer your telephone calls, letters, emails
and faxes. They are your first point of contact with LMA, on any
matter.
Click here for more about the enquiry team and how to make
contact.
We believe interpretation of our collections is vital to provide
the best possible archive service. Interpretation means the
presentation of exhibitions, displays and talks to highlight
different aspects of the archives at LMA. Interpretation feeds
directly into our fast-growing
education service.
Service performance statistics
We want London Metropolitan Archives to be excellent. We think
it is important that our users know what they can expect from our
services.
We recognise that improvements to our services are part of a
continuous process. We believe in being honest about whether we are
meeting the high standards we set for ourselves. The service
standards at LMA are shown together with our monthly performance
data.
We believe that reliability and speed matter most to you in four
areas of our work and we undertake to report on
- The time we take to reply to your distance enquiries (those
that come by email, internet, telephone, fax or letter)
- The speed with which we answer your telephone calls
- The efficiency of our production of documents for you from the
strongrooms
- The time we take to copy documents for you
We encourage our visitors to tell us what they think by filling
out a comment form. These are available in all the public rooms,
and can be handed to staff or posted in the confidential box at
reception. Any comments on our services are welcome by email
ask.lma@cityoflondon.gov.uk,
or in writing to the
enquiry team.
Service performance statistics PDF - July
2006 (36.5kb)
Service performance statistics PDF - June
2006 (41kb)
Service performance statistics PDF - May
2006 (37.5kb)
Service performance statistics PDF - April
2006 (37.5kb)
Service performance statistics PDF - March
2006 (37.5kb)
Service performance statistics PDF - February
2006 (37.5kb)
Service performance statistics PDF - January
2006 (37.5kb)
Service performance statistics PDF - December
2005 (37kb)
Service performance statistics PDF - November
2005 (37kb)
Service performance statistics PDF - October
2005 (37kb)
Service performance statistics PDF - September
2005 (37kb)
Service performance statistics PDF - August
2005 (37kb)
Service performance statistics PDF - July
2005(37kb)