This is a general guide to the steps to follow to place an
order. The webpage of your selected online service will give you
more specific information to help you place an order. Please place
your order in English.
1. Log on or register
Go to My Details
Existing customers will need to
log on by entering their email address and password.
New customers will need to
register.
2. Find required online service
Click on Online Services and either
(a) Click on the links on the left of webpage to view services
by category with a brief description of each service, eg Online
payments; or
(b) Click on a service from the alphabetical list, eg Family
history research service or Corporation Shop
3. Read information provided about service or products
available
Products
In the case of products, eg from the Corporation Shop, search
for the product you require using Quick Search, Advanced Search or
by browsing through available products.
Double click on the required product to see a description of the
product, its price and availability.
Services
The information will differ depending on the service requested
but will usually include details of the service you will receive
and timescales, the costs of applying and the steps to follow to
apply.
4. Special conditions
These will be set out on the webpage for the particular online
goods or services you require. It is important to read and
understand these conditions in addition to the main Corporation
Legal Notices before you order because they will apply to your
order.
5. Add to cart or complete online application
form
If you have not already done so you will now need to log on or
register.
Products
Click on Add to Cart
The option to Add to Cart will only be shown if your required
product is in stock.
In the View Shopping Cart screen you will be able to
enter required quantities, delete an item by clicking on the X
beside it or delete all items by clicking on Empty Cart.
The various payment methods are also set out.
Services
Click Continue
Each service will have its own specific application form with
instructions for completion. You will be required to complete all
boxes marked with an asterisk and have the option to fill in boxes
not marked * if you are happy to provide additional
information.
6. Proceed to checkout / Apply online
Products
Click on Proceed to Checkout button
Services
Click on Apply Online button
7. Shipping address
The shipping address is the address at which you will receive
your products or receive the results of your requested service.
You are required to complete the boxes marked with an asterisk
and may complete the optional boxes if you wish.
8. Confirm details
Very important - Please read the current
version of the Legal Notices which comprise the Conditions of Use,
Privacy Statement and General Conditions of Sale because you will
be bound by the Legal Notices if you continue with your Order. It
is important to read the Legal Notices every time you visit the
website to order goods or services because the Legal Notices are
changed from time to time. Please carefully check the information
on this page which will include Billing details, Shipping details
and an Order Summary.
9. Edit details
Click relevant Edit button and make any changes you
require.
10. Proceed to payment page
If you have changed your mind, simply click on the
Cancel button at the bottom of the page. If you want to
proceed with your order, click Continue button.
11. World Pay secure payment page
On some webpages, eg Corporation Shop, you will have to double
click on your required payment method to take you to the payment
details form.
Complete boxes on payment form which are marked with an asterisk
*.
If you wish to edit any payment details, click on Start
Again and a blank payment form will be displayed for you to
complete.
If you decide not to proceed with your order click on Cancel
Purchase.
Click on Confirm Payment if you wish to confirm your
offer to purchase services or products from the Corporation.
12. Order confirmation email
You will receive an email confirming the Corporation’s
acceptance of your offer which will give a summary of the goods or
services ordered, a transaction reference number, payment and
shipping details. At that stage a binding contract between us will
come into existence. The email will also give you details of how to
cancel an order and return goods. Please note the right to cancel
does not apply in all cases.
13. View order history
After placing your order you can make changes to it, prior to
dispatch by clicking on Edit Order in the View order
history page. If the goods have been dispatched or the service
started, the option to edit will not be available. See
Your
right to cancel.
14. Store and print copy of Term and
Conditions
Download
the Legal Notices here.
15. How to cancel
If you would like to return your goods after dispatch, please
see
Your
right to cancel and the steps to follow to return goods.
If you have any technical queries, please tel 020 7332
3256 or
email.