As well as operating to the District Surveyors Association Level
of Service document and the Building Control Performance Standards
set by central government, we go much further with a registered
Quality Management System.
We carry out regular customer surveys to assess our performance
in meeting client needs as well as striving to improve our level of
service. Each survey is targeted at a particular sector of our
customer base to ensure that all areas are considered.
For the current summary of responses please view
the customer survey report PDF (175kb)
Should you be interested in taking
part in future surveys, which may be conducted via email,
please
send us your details.
Listed below are some of the ways in which we work to ensure you
experience the best possible service.
Guidance Notes - four Guidance Notes
are available to assist applicants making applications for Building
Regulations approval. The notes are obtainable from the District
Surveyor's Office, telephone: 020 7332 1000, or they can be
downloaded.
GN1 Full plans submissions: alterations to
existing buildings (65kb)
GN2 Full plans submission for new building:
pre-application stage (48kb)
GN3 Full plans submission for new building:
submission stage (81kb)
GN4 Submission of structural
calculations (29kb)
Frequently Asked Questions -
these questions and answers are designed mainly to help you
with the application forms used when applying to this office for
Building Regulations approval. If you require any further
assistance please call us on 020 7332 1000.
A single point of
contact - a dedicated Project Surveyor operating within a
multi-disciplinary team and a defined geographical area.
Our highly experienced staff hold
professional qualifications in Building Control, Structural, Civil
and Fire Engineering, Surveying and Building Services.
Specialist surveyors in Mechanical and
Electrical Engineering and Drainage services support the Project
Surveyor.
Pre-application advice is freely available to
allow the project team to discuss their proposals and to advance
with confidence.
Close proximity - our office is within 20
minutes walking distance of all sites.
Application made easier by online submission of
forms and payment.
Site visits at short notice either by the
Project Surveyor or another member of the team. A system of regular
site visits as construction proceeds, ensuring that any problem
areas are identified resulting in a quicker and less costly
remedy.
Full in house facilities offering privacy for
meetings to discuss and develop proposals for schemes both before
and during construction. All within close proximity of your
site.
Out of hours consultations and site inspections
can be accommodated by prior arrangement, where circumstances
dictate.
Close working relationship with
London
Fire and Emergency Planning Authority (Fire Brigade). We
present the scheme to them for their consideration under the
Fire Precautions Act and agree areas of fire strategy that
will satisfy both sets of requirements.
Contact by letter, phone, fax and email as well as in
person. All staff have mobile phones and direct dial
extensions with an automatic backup referral system to the
administration office where messages and requests may be left for
subsequent prompt action.
We have extensive experience of all matters
relating to building control within the unique environment of the
City of London. Local knowledge has been gathered over many years
and records maintained of both buildings and ground conditions.
Quality Management Systems dealing
with deadlines, record keeping, response times and customer care
certified to BS EN ISO 9001:2000.
Membership of various related BSI Committees by
individual staff members ensures that we are at the forefront of
current thinking.
A Completion Certificate is issued at the end
of the job to verify compliance with Building Regulations.
A flexible approach to fees set by our own
charges scheme.
Customer charter - we have produced a customer
charter which demonstrates our dedication to maintaining the above
standards to provide you with a quality building control
service.
The charter is available to view
online (46kb)
Customer feedback
If you would like to make suggestions as to how we can better
meet your needs, or if during the course of the work you have any
comments to make regarding the level of service you have received,
please do not hesitate to contact David Clements, District
Surveyor, on tel 020 7332 1949 or by email
DES-Districtsurveyors@cityoflondon.gov.uk.
Partnership
We are part of the national partnership scheme for local
authority building control (LABC). This allows us to offer a plans
approval service to you for developments that you intend to
construct anywhere in England and Wales. You will achieve
consistency of interpretation by forming a partnership with us that
will be enhanced by the allocation of your business to one of our
multi-disciplinary teams. The site inspections, of the previously
agreed details, will be carried out by the local authority in whose
area the work is situated. If you are interested in finding out
more about the scheme and how it could work for you, please
contact
the management team.