Your right to cancel
[Clause 7 -
goods / Clause
8 - services in Legal Notices]
Under the Distance Selling Regulations 2000, unless an exception
applies, if you are a
consumer, you
have a cooling off period during which you are entitled to cancel
your purchase if, for any reason, you decide you no longer want the
goods or services. This is an additional right and does not affect
your statutory
right to reject faulty goods or unsatisfactory services.
Goods
If you are a
“consumer” the
Distance Selling Regulations give you the right to cancel your
purchase of an item from the date the contract is concluded (ie the
date we send our Order Confirmation email) until the expiry of a
period of seven working
days, beginning the day after the day on which your received
the item. However, the right to cancel does not apply to:
(a) audio or video recordings or computer software which have
been unsealed;
(b) goods that have been made to the your specification or clearly
personalised or which by reason of their nature cannot be
returned
(c) digital items (eg digital signatures from the LMA) that have
been downloaded.
(d) tickets (eg tickets for Tower Bridge Experience)
Services
If you are a
“consumer”
the Distance Selling Regulations give you the right to cancel a
contract for the supply of services from the date the contract was
concluded (ie the day we send our Order Confirmation email) until
the expiry of a period of seven
“working days”,
beginning the day after the contract was concluded.
However, the right to cancel does not apply to the provision of
accommodation, transport, catering or leisure services.
Please note: services will not commence until
the end of the seven day cancellation period unless you contact us
by email, letter or fax and request that we commence the Services
prior to the end of the cancellation period in which case you will
be taken to have agreed to waive your right to cancel.
How to give notice of cancellation
The notice of cancellation must be in writing but may be given
in any of the following ways:
- hand delivering the notice of cancellation to the
address given below
- posting the notice to the address given below
- faxing the notice to 020 7332 1119
-
emailing
the notice
How to return an item
- If you cancel the contract once the goods have been despatched,
please enclose a note giving the reason for the return, wrap
package securely in its original packing and send it to:
Online Services Support Officer
Business Systems Unit
Chamberlain's Department
PO Box 270
Guildhall
London
EC2P 2EJ
For your protection we recommend you use a recorded-delivery
service.
- Please note that you will be responsible for the cost of
returning the item / s to us except where they were delivered in
error, they were supplied as substitutes, they did not match the
description given to them, they were not of satisfactory quality or
they were not fit for the purpose.
- If we do not receive the item / s from you following your
cancellation, we may arrange for collection of the item / s at your
cost except where they were delivered in error, they were supplied
as substitutes, they did not match the description given to them,
they were not of satisfactory quality or they were not fit for the
purpose.
- We will refund the purchase price for the returned item
together with the original delivery charge within 30 days of the
day on which your notice of cancellation was given less
reimbursement of any collection costs. You are expected to take
reasonable care of the item you wish to return and we reserve the
right to make an appropriate deduction from the purchase price
where goods are not returned in the condition in which you received
them.
- In the unfortunate event that your goods do not match the
description given on the Website, or are not of satisfactory
quality or are not fit for the purpose at the time of sale, we will
provide a full refund, provided you notify us within a reasonable
time, or at your request we will repair or replace the goods as an
alternative to a refund, provided the costs involved are not
disproportionate. We confirm that we will comply at all times with
your rights
under the Sale of Goods Act 1979 as amended.
- If goods are lost in transit we will replace them at no extra
cost, provided you notify us in any of the ways set out in this
email within 30 days of the date of this email.
Complaints and other
feedback
In the unfortunate event that you wish to make a complaint in
relation to the goods and services or any other matter in
connection with this website, please write to:
The Town Clerk
Complaints
The City of London
Guildhall PO Box 270
Guildhall
London
EC2P 2EJ
or
email.