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- Where to go next
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Information and advice services available to people in the City of London:
City Advice
The City of London works with Toynbee Hall to provide a free, confidential, independent information and advice service for the City.
If you live, work or study in the City of London or are a City of London tenant you can ask the City Advice Team for advice on anything at all, and their experienced and trained advisers will be able to help - or they’ll put you in touch with someone who can. The team can advise on the following subjects over the phone, by email or at one of the free drop in avice surgeries across the City:
- Employment issues
- Questions about tenancy agreements or housing benefits
- Financial queries about credit cards, loans or bank accounts
- Questions about consumer rights
- Welfare benefits and legal matters
- Relationship problems
For further information please call the City Advice Line on 020 7392 2919 or visit Toynbee Hall’s website
Other ways to contact City Advice
Face to face
You can access advice at a range of locations across the City of London. Click here for details of your closest service.
Text
You can text 07432 658 083 for advice. Please send brief details of your query and someone will get back to you.
Email
You can email City Advice at city.advice@toynbeehall.org.uk
They aim to respond to all enquiries by the next working day.
City 50+ Project
The City50+ project is available to City (Square Mile) residents aged over fifty. It is a support and signposting service that aims to assist on a range of concerns including housing, social care, income and benefits, health and wellbeing, employment, and social activities. Opportunities to participate in learning or volunteering can also be explored.
The Outreach Worker is usually available from Wednesday – Friday and can be contacted on 020 7392 2987 / 07432 736 495 and helena.toms@toynbeehall.org.uk
Advice and support for carers looking after a family member or friend who is sick or disabled
The City works with the City & Hackney Carers Centre to offer City carers specialist independent help, advice and support. One-to-One counselling and emotional support sessions are also available and the Centre runs regular sessions at the City Business Library.
For further information Shahida Khanam, City and Hackney Carers’ Support Lead & Carers Assessment Coordinator is available Monday - Wednesday and can be contacted by phone on 020 7923 8754/0 or by email at shahida.khanam@hackneycarers.org.uk
Information and advice for people living with HIV
The city works with Positive East who offers confidential and impartial help, support and information for anyone living with or affected by HIV in the City.
Positive East also provides one-to-one and group support, including emotional support and counselling, as well as access to a range of therapies and gym.
For further information phone the Positive East Advice Line, open Monday – Friday 10am to 4pm on 020 7791 2855 or email adviceline@positiveeast.org.uk.