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Paying your rent

It is important rent payments are made on time to maintain the services provided.

You can pay your rent weekly, fortnightly or monthly. If you pay fortnightly or monthly, you must pay in advance to ensure your account will not go into arrears.

Your total weekly charge is comprised of:

  • rent charge
  • water rates
  • service charges, which are the charges for caretaking, cleaning and portering and gardening
  • heating and hot water charges if your estate has a communal boiler (not applicable on all blocks of the relevant estates)
  • if you live in sheltered accommodation, warden charges and Supporting People charges

How can I pay my rent?

We have a range of ways for you to pay your rent, as detailed below.  Contact the City of London's Rents Section to discuss the various payment options as follows:

  • by telephone 020 7332 1750
  • by email
  • or in writing to the following address:
    The Rents Section
    Department of Community and Children's Services
    City of London
    3 Lauderdale Place
    London
    EC2Y 8EN​

Direct debit

Direct debit is the easiest way to pay your rent if you have a bank or building society account – once it’s set up you will never have to worry about paying your rent on time again. You have the choice of paying on the 5th or 20th of the month and we let you know the amount 10 days in advance of the payment date.

To set up a direct debit to pay your housing rent please download the direct debit form (103kb).  

If you have an existing standing order to pay your housing rent  that you wish to cancel so that you can set up a direct debit please download the cancel standing order and new direct debit form (138kb)

Contact the Rents Section for further details.

Bank standing order

This method will allow you to make monthly, fortnightly or weekly rent payments. We will send you a form each time your rent changes and you must complete the form and send directly to your bank in time to start the new payments. If you wish to pay by standing order please contact the Rent Section, on the details above, so that we can calculate the correct payment for you to ensure that your rent account is clear at the end of the financial year.

Direct from your City of London salary or pension

If you are employed by the City of London or receive a pension from them you can arrange to have your rent paid directly from your salary or pension. Contact the Rent Section, on the details above, for a form and so that we can calculate the correct payment for you to ensure that your rent account is clear at the end of the financial year.

Telephone payments

You can pay your rent using your debit or credit card by calling the Rents Section on 020 7332 1263. Your payment will be credited to your rent account on the same day.​​

Internet banking

You can make a payment from your own online banking service. Please contact the Rents Section on 020 7332 1750 for further details.

Online payment service

You can pay online here 24 hours a day through our secure server using your credit or debit card. This is a quick and easy way to pay. Your payment will be credited to your rent account on the next working day.

Housing payment card

Post Office

Using your Housing Payment card you can go into any Post Office in the country and pay your rent by either cash or cheque (cheques to be made payable to “The Post Office”). Your account will then be credited with your payment on the next working day. You can find your local Post Office branch here.

Payzone

The payzone outlets here are based in supermarkets, garages and newsagents. You can use your Housing Payment Card to pay your rent anywhere in the country, using cash only, just keep an eye out for the Payzone logo.

Cheque

Cheques should be made payable to the City of London and sent by post or through your estate office to the following address:

Please write your name and the address the payment is in respect of on the back of the cheque.

The Rents Section
Department of Community and Children's Services
City of London
Lauderdale Place
London
EC2Y 8EN

Please do not send cash.


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