Frequently asked questions

If you cannot find the answer to your question here please contact the Resident Involvement Team at resident.involvement@cityoflondon.gov.uk. or on 020 7332 3224 or 020 7332 3916.

Or if you are interested, then contact the Resident Involvement Team today.

What is resident involvement?

Resident involvement is designed to give tenants more say in the decisions that affect their homes. It encourages tenants to give feedback and become actively involved in housing issues, for example, on repairs, security and other items which may affect them directly. It is also concerned with giving leaseholders opportunities to be consulted. Finally, it is about all residents coming together in their local community to increase community spirit and support.​

What does 'getting involved' actually mean?

This is up to you. Have a look at our how to get involved page and see which part suits you. If you would like to know more please contact the Resident Involvement Team at resident.involvement@cityoflondon.gov.uk or on 020 7332 3224 / 3916.​

How much work will it be?

This depends. If you want to turn up to meetings or fill in surveys and give your views that’s fine and won’t require much of your time. Being a Chairperson or Secretary of a group would be more work.  However, no one will pressure you into doing more than you wish to do, and it is our job to support you. The best part is that you don't need any experience! We will teach you the skills you need.

Where and when are meetings held

Where are meetings held in the City of London? 

This depends on the subject, but whenever possible, residents will be asked for suggestions. If the meeting involves a particular area then the meeting will be held as near to that area as possible. If it concerns a general issue, the meeting will be held at a suitable venue and parking, transport and safety will be taken into account.

When are meetings held with the City of London? 

Again, residents will be consulted. However, as a rule: 

  1. Evening meetings will usually take place on a weekday evening anytime between 6pm and 8pm
  2. Daytime meetings are flexible to suit residents.
  3. And how can I get there?
  • By Car - we can send you directions
  • By Bus - we can send you a bus timetable for the bus you need to get.

It may be possible to pay travel expenses. Please contact the Resident Involvement Team before you make arrangements at resident.involvement@cityoflondon.gov.uk or 020 7332 3224.

Can't I leave it to someone else?

You cannot rely on others to give your opinion. If everyone did this, we would not know anyone’s views. Make sure we know what you think.​

I don't know anyone

The first time you come to a meeting, you may not know anyone and be worried about coming into a room of strangers.  Contact the Resident Involvement Team before hand and we can arrange for someone to meet you outside. Also remember that some of the others won’t know anyone and that it will be a good opportunity to meet new people.​

Are the meetings friendly?

Yes. All we ask is that you are polite to each other and remember that people are entitled to their views. Respect is very important.

 

What help can I get?

The Resident Involvement staff will be happy to advise at resident.involvement@cityoflondon.gov.uk

As a Home owner, who do I contact for information regarding resident involvement?

If you live on one of the City of London’s estates, you will automatically be a member of your local residents' association if your area has one.  If not, you can help to form one if you wish. Contact the Resident Involvement Team at resident.involvement@cityoflondon.gov.uk. for more details.

Your can also join the City of London Home Owner Forum, which provides an opportunity for home owners from across the City of London estates to come together and discuss issues of collective concern and/or interest directly with the City of London as the landlord.

 

 

What will I get out of being involved?

This largely depends on you. There will be the opportunity to meet new people, make sure your opinions are heard, and work with others to try to improve the area in which you live.  You will get out of it as much as you put in!

 


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