These publications and forms are for residents who want to be involved in the running, management and care of their housing estates.
Resident information includes how to set up a resident association, resident involvement and responsibilities guide, housing repairs, welfare reform and money advice.
Your Homes (629kb)
Resident Involvement Plan 2010 - 2013 - summary (478kb)
Resident Involvement Plan 2010-2013 - full version (1mb)
Resident Involvement Guide (174kb)
Resident Involvement Survey 2013 (655kb)
Resident Association handy guide (612kb)
Resident Association checklist for setting up (605kb)
Annual Registration Form for April 2013-14 (668kb)
Resident responsibilities (1.29mb)
Housing repairs booklet here (3.84mb)
Condensation booklet (764kb)
Money advice for City of London tenants (45kb)
2012 Annual Report for Tenants (984kb)
Housing Business Plan Summary 2012-17 (488kb)
Housing Policy Watch for Tenants Spring 2012 (1.14mb)
Social landlords satisfaction survey 2012 (1.13mb)
Customer service standards (2459kb)
Welfare reform bulletin July 2012 (42kb)
Welfare reform bulleting October 2012 (51kb)