The City of London is responsible for the enforcement of parking and moving traffic regulations in the Square Mile. Enforcement is carried out by Civil Enforcement Officers (CEOs) on street and through the use of CCTV cameras. We also use information provided by the City of London Police. If you wish to report problems with parked vehicles, please contact our enforcement team on 020 7332 3910 or by email to firstname.lastname@example.org.
Civil Enforcement Officers (CEOs)
Our contractor (Indigo) provides uniformed CEOs who carry out our parking enforcement services. Each officer has been trained to a high standard, and they are equipped with handheld computers and cameras.
CEOs are required to issue a parking ticket when they observe a vehicle committing a contravention. Once they have started issuing a ticket they are not permitted to stop.
Our contractor has quality indicators based on the British Parking Association. CEOs adhere to two Codes of Practice which have been agreed with London Councils for on street parking enforcement and the use of CCTV. Both are available on London Councils' website.
See a copy of the London Councils' Civil Enforcement Officers Handbook
CCTV enforcement is used for parking and moving traffic contraventions.
A City of London police officer may observe a moving traffic contravention which they consider should be enforced. The police officer will prepare a witness statement which will be passed to the City of London for enforcement. A parking ticket will then be issued by post to the registered keeper of the vehicle. Photographs of the vehicle committing the contravention will not be available in these circumstances.
Penalty Charge Notices (PCNs)
If your vehicle is illegally parked you may be issued with a parking ticket for £130 or £80, depending on the severity of the contravention.
- for CCTV contraventions, a 50% discount applies if it is paid within 21 days from the date of the penalty charge notice
- for moving traffic contraventions (MTC), a 50% discount applies if it is paid within 14 days from the date of the
penalty charge notice
- any other parking tickets, a 50% discount applies if it is paid within 14 days
More information is provided in the document you receive.
You can pay, challenge or view evidence relating to your parking ticket online.
Do not ignore the PCN. If you do not pay or challenge a parking ticket, the penalty charge will increase.