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Enquire today.\",\"entryThumbnail\":null,\"sys\":{\"id\":\"be18a4ce-500d-4796-ad79-3d52869cece6\",\"language\":\"en-GB\",\"contentTypeId\":\"contentPage\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fthings-to-do\\u002Fgreen-spaces\\u002Fhampstead-heath\\u002Fweddings-and-civil-partnerships-at-hampstead-heath\"}},\"externalLink\":null,\"text\":\"Weddings and civil partnerships\",\"titleAttribute\":\"Weddings and civil partnerships\",\"target\":null}},{\"type\":\"button\",\"value\":{\"entryLink\":{\"entryTitle\":\"Filming and photography in Hampstead Heath\",\"entryDescription\":\"Hampstead Heath is a prime location for outdoor filming and photographic shoots; whether for film, TV, student projects or your wedding album. 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We will update \\u003Ca title=\\\"X\\\" href=\\\"https:\\u002F\\u002Ftwitter.com\\u002FCityCorpHeath\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EX \\u003C\\u002Fa\\u003Ewith any planned closures wherever possible.\\u003C\\u002Fp\\u003E\"},{\"type\":\"accordion\",\"value\":[{\"textarea\":\"\\u003Ctable style=\\\"border-collapse: collapse; width: 99.9544%;\\\" border=\\\"1\\\"\\u003E\\n\\u003Ctbody\\u003E\\n\\u003Ctr\\u003E\\n\\u003Cth style=\\\"width: 48.1361%;\\\"\\u003EDate \\u003C\\u002Fth\\u003E\\n\\u003Cth style=\\\"width: 48.1361%;\\\"\\u003ETime\\u003C\\u002Fth\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E1 Jan to 4 Feb\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E8.30am - 3.30pm\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E5 Feb to 3 Mar\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E8.30am - 4.30pm\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E4 Mar to 30 Mar\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E8.30am - 5.30pm\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E31 Mar to 28 Apr\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E8.30am - 7pm\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E29 Apr to 2 June\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E8.30am - 7.30pm\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E3 June to 14 July\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E8.30am - 8pm\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E15 July to 25 Aug\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E8.30am - 7.30pm\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E26 Aug to 8 Sep\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E8.30am - 6.30pm\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E9 Sep to 22 Sep\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E8.30am - 6pm\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E23 Sep to 6 Oct\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E8.30am - 5.30pm\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E7 Oct to 26 Oct\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E8.30am - 5pm\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E27 Oct to 31 Dec\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 48.1361%;\\\"\\u003E8.30am - 3.30pm\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003C\\u002Ftbody\\u003E\\n\\u003C\\u002Ftable\\u003E\",\"title\":\"2024 opening and closing times\"}]}],\"postalAddress\":{\"county\":\"London\",\"addressLine1\":\"Inverforth Close\",\"addressLine2\":\"North End Way\",\"postCode\":\"NW3 7EX\"},\"relatedVenuesAttractions\":[{\"entryTitle\":\"Jack Straw's Car Park\",\"entryDescription\":\"Find opening times, charges and details on how to pay by phone at Jack Straw's Car Park near Spaniards Road.\",\"entryThumbnail\":null,\"sys\":{\"id\":\"b2a8a990-c7c8-47d0-938f-4797f0f71ee1\",\"language\":\"en-GB\",\"contentTypeId\":\"venue\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fthings-to-do\\u002Fgreen-spaces\\u002Fhampstead-heath\\u002Fwhere-to-go-at-hampstead-heath\\u002Fjack-straws-car-park\"}},{\"entryTitle\":\"Golders Hill Park\",\"entryDescription\":\"Head to Golders Hill Park for a fun, family day out enjoying our zoo, play area, café and more - or find out how to adopt a zoo animal!\",\"entryThumbnail\":null,\"sys\":{\"id\":\"688c302a-7cff-4b0c-9034-f9aa275a9e90\",\"language\":\"en-GB\",\"contentTypeId\":\"venue\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fthings-to-do\\u002Fgreen-spaces\\u002Fhampstead-heath\\u002Fwhere-to-go-at-hampstead-heath\\u002Fgolders-hill-park\"}},{\"entryTitle\":\"Golders Hill Park Café\",\"entryDescription\":\"Sit down and grab a bite to eat at Golders Hill Park Café, where we have a range of hot and cold meals, snacks and drinks.\",\"entryThumbnail\":null,\"sys\":{\"id\":\"43919d05-5d47-434d-ba71-64a7ec9824cd\",\"language\":\"en-GB\",\"contentTypeId\":\"venue\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fthings-to-do\\u002Fgreen-spaces\\u002Fhampstead-heath\\u002Fwhere-to-go-at-hampstead-heath\\u002Fgolders-hill-park-cafe\"}}],\"backgroundImageConfig\":{\"position\":\"center center\"},\"location\":{\"lon\":-0.1836857,\"lat\":51.5652385},\"categories\":{\"general\":[{\"entryTitle\":\"Category: General - The Hill Garden and Pergola\",\"entryDescription\":null,\"entryThumbnail\":null,\"sys\":{\"id\":\"e99d9797-a47c-4f92-95d8-fba50387ce18\",\"language\":\"en-GB\",\"contentTypeId\":\"categoryGeneral\",\"dataFormat\":\"entry\",\"uri\":null}}],\"location\":[{\"entryTitle\":\"Category: Location - Hampstead Heath\",\"entryDescription\":null,\"entryThumbnail\":null,\"sys\":{\"id\":\"6ddedb0c-1b37-499e-8244-0ff413b7aa29\",\"language\":\"en-GB\",\"contentTypeId\":\"categoryLocation\",\"dataFormat\":\"entry\",\"uri\":null}}]},\"openingTimes\":[\"See on page below\"],\"entryTitle\":\"The Hill Garden and Pergola\"},{\"summary\":\"Develop new skills, gain experience, connect with others and improve your health and wellbeing. Find the right opportunity for you\",\"entryThumbnail\":null,\"image\":{\"altText\":\"Volunteering\",\"transformations\":null,\"caption\":\"\",\"asset\":{\"entryTitle\":\"Volunteering\",\"entryDescription\":null,\"sys\":{\"id\":\"516ae3f3-44dc-4d8c-ad37-a209bd743745\",\"language\":\"en-GB\",\"contentTypeId\":\"image\",\"dataFormat\":\"asset\",\"uri\":\"\\u002Fimage-library\\u002Fbanners-1920-x-630\\u002FThings-to-do\\u002FVolunteering.x4696e3ac.png\"}}},\"imageGallery\":[],\"keywords\":[],\"entryDescription\":\"Develop new skills, gain experience, connect with others and improve your health and wellbeing. 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You could cut scrub, build fences or help with our livestock, office or ecology work.\",\"entryThumbnail\":null,\"sys\":{\"id\":\"3be2421a-aedb-4450-8bd0-9c96b4fbc50a\",\"language\":\"en-GB\",\"contentTypeId\":\"contentPage\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fthings-to-do\\u002Fgreen-spaces\\u002Fburnham-beeches-and-stoke-common\\u002Fvolunteer-at-burnham-beeches\"}},{\"entryTitle\":\"Volunteer on the Coulsdon Commons\",\"entryDescription\":\"Volunteer with us and help care for the Coulsdon Commons doing practical tasks for conservation and people.\",\"entryThumbnail\":null,\"sys\":{\"id\":\"993ced59-b4fa-4a55-ad26-0c30d5217164\",\"language\":\"en-GB\",\"contentTypeId\":\"contentPage\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fthings-to-do\\u002Fgreen-spaces\\u002Fthe-coulsdon-commons\\u002Fvolunteer-on-the-coulsdon-commons\"}},{\"entryTitle\":\"Volunteer at Epping Forest\",\"entryDescription\":\"Volunteer with us and help care for Epping Forest by doing conservation work, surveys, patrolling with our Keepers or helping at our visitor centres.\",\"entryThumbnail\":null,\"sys\":{\"id\":\"f15b9e9f-1f9e-4e2b-add9-1f88ea203c6f\",\"language\":\"en-GB\",\"contentTypeId\":\"contentPage\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fthings-to-do\\u002Fgreen-spaces\\u002Fepping-forest\\u002Fvolunteer-at-epping-forest\"}},{\"entryTitle\":\"Volunteer at Hampstead Heath\",\"entryDescription\":\"Volunteer with us and help care for Hampstead Heath through doing conservation work or much more.\",\"entryThumbnail\":null,\"sys\":{\"id\":\"efe9054a-1dbb-4f8e-95bc-6d6e4d3c5650\",\"language\":\"en-GB\",\"contentTypeId\":\"contentPage\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fthings-to-do\\u002Fgreen-spaces\\u002Fhampstead-heath\\u002Fvolunteer-at-hampstead-heath\"}},{\"entryTitle\":\"Volunteer at Highgate Wood\",\"entryDescription\":\"Volunteer with us and help care for Highgate Wood through doing conservation work or much more.\",\"entryThumbnail\":null,\"sys\":{\"id\":\"4a650be4-80db-4d85-ad0e-46d377c205a3\",\"language\":\"en-GB\",\"contentTypeId\":\"contentPage\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fthings-to-do\\u002Fgreen-spaces\\u002Fhighgate-wood\\u002Fvolunteer-at-highgate-wood\"}},{\"entryTitle\":\"Volunteer at Queen's Park\",\"entryDescription\":\"Volunteer with us and help care for Queen's Park by helping with conservation work, the farm or much more.\",\"entryThumbnail\":null,\"sys\":{\"id\":\"daf2a972-8e4c-4bb0-9bf6-00db6c77cd07\",\"language\":\"en-GB\",\"contentTypeId\":\"contentPage\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fthings-to-do\\u002Fgreen-spaces\\u002Fqueens-park\\u002Fvolunteer-at-queens-park\"}},{\"entryTitle\":\"Volunteer at West Ham Park\",\"entryDescription\":\"Volunteer with us and help care for West Ham Park doing gardening, wildlife surveys, horticultural work and much more.\",\"entryThumbnail\":null,\"sys\":{\"id\":\"d3cf6045-1a50-4991-a448-da06ab4d8a32\",\"language\":\"en-GB\",\"contentTypeId\":\"contentPage\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fthings-to-do\\u002Fgreen-spaces\\u002Fwest-ham-park\\u002Fvolunteer-at-west-ham-park\"}},{\"entryTitle\":\"Volunteer with the West Wickham Commons\",\"entryDescription\":\"Volunteer with us and help care for the West Wickham Commons doing conservation, wildlife surveys, horticultural work and much more.\",\"entryThumbnail\":null,\"sys\":{\"id\":\"83aff751-1aef-422f-a129-251a8aaf97f4\",\"language\":\"en-GB\",\"contentTypeId\":\"contentPage\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fthings-to-do\\u002Fgreen-spaces\\u002Fthe-west-wickham-commons\\u002Fvolunteer-with-the-west-wickham-commons\"}}],\"title\":\"Find volunteering opportunities\",\"sys\":{\"owner\":\"Emily.Grant@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Fthings-to-do\\u002Ffind-volunteering-opportunities\"],\"uri\":\"\\u002Fthings-to-do\\u002Ffind-volunteering-opportunities\",\"version\":{\"publishedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"created\":\"2021-04-28T12:32:22.6404776Z\",\"versionNo\":\"9.0\",\"modified\":\"2024-01-25T08:34:53.8191663Z\",\"modifiedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"published\":\"2024-01-25T08:35:37.3359525Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"ccb3e295-6f81-46d5-96fa-5c49506e76c8\",\"projectId\":\"website\",\"slug\":\"find-volunteering-opportunities\",\"properties\":{}},\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EVolunteering is a great way to develop new skills, gain experience, connect with others and improve your health and wellbeing. Volunteers also make a huge contribution to our community and a real difference to people’s lives, as we have seen demonstrated in recent times. A big thank you to everyone who has, and continues to, play their part in supporting those most in need.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf you are interested in volunteering, there many ways to get involved and find the right opportunity for you. \\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EVolunteering opportunities\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EWe have opportunities to volunteer with different parts of the City of London Corporation, including our the \\u003Ca title=\\\"london-metropolitan-archives\\\" href=\\\"\\u002Fthings-to-do\\u002Fhistory-and-heritage\\u002Flondon-metropolitan-archives\\\" data-nodeid=\\\"e1fa968e-d724-4088-9f9d-6d67129830cf\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"6918612f-971f-4652-b23b-dc3bf2c7af98\\\"\\u003ELondon Metropolitan Archives\\u003C\\u002Fa\\u003E and our lovely green spaces \\u003Ca title=\\\"city-gardens\\\" href=\\\"\\u002Fthings-to-do\\u002Fcity-gardens\\\" data-nodeid=\\\"60c2cd8e-819f-447c-9163-680182c7fb6a\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"66fa3ecb-b5e9-4277-86f5-b1706680f5f3\\\"\\u003Ein\\u003C\\u002Fa\\u003E and \\u003Ca title=\\\"green-spaces\\\" href=\\\"\\u002Fthings-to-do\\u002Fgreen-spaces\\\" data-nodeid=\\\"9d1a1a45-4e49-483e-bab3-39f86ffbe969\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"8504e039-e8c0-4b82-bc58-c466e885c87c\\\"\\u003Earound\\u003C\\u002Fa\\u003E London. \\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003EResidents living in City Corporation Housing Estates\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EThe City Corporation supports resident involvement on their estates, to find out more how to get involved, visit \\u003Ca title=\\\"Get involved on your estate\\\" href=\\\"\\u002Fservices\\u002Fhousing\\u002Fresident-involvement\\u002Fget-involved-on-your-estate\\\" data-nodeid=\\\"156f211e-d3ee-494e-8d4b-1f4cbe123f5e\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"4890cb00-dc6d-424b-a7d6-e8a2acc9899c\\\"\\u003EGet involved on your estate.\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003EOther opportunities\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EThere are also several national or regional websites which can be searched for volunteering opportunities outside the City Corporation, including:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Team London Volunteer\\\" href=\\\"http:\\u002F\\u002Fwww.london.gov.uk\\u002Fvolunteer\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ETeam London\\u003C\\u002Fa\\u003E - The Mayor of London’s volunteering team. 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Advocacy can help you to access information, explore and understand your options, and to make your views and wishes known. It represents your interests and helps you obtain the services you need.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EAn advocate is someone who argues your case for you and will ensure:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Eyour voice is heard\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eyou have equal rights\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eyou get the support you need\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EAdvocacy is free for all City of London residents and service users with a social care, health or special educational need.​\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Advocacy service\"}]}]},{\"image\":{\"altText\":\"green-doctors-led-bulb-install\",\"transformations\":null,\"caption\":\"\",\"asset\":{\"entryTitle\":\"green-doctors-led-bulb-install\",\"entryDescription\":null,\"sys\":{\"id\":\"00adc006-3d99-425a-a66a-773eb83ae3c6\",\"language\":\"en-GB\",\"contentTypeId\":\"image\",\"dataFormat\":\"asset\",\"uri\":\"\\u002Fimage-library\\u002Fbanners-1920-x-630\\u002FServices-DCCS\\u002Fgreen-doctors-led-bulb-install.x98d418f9.jpg\"}}},\"title\":\"Home, heating and energy advice from the Green Doctors\",\"sys\":{\"owner\":\"Ryan.Jones@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Fservices\\u002Fgetting-help-with-the-cost-of-living\\u002Fhome-heating-and-energy-advice-from-the-green-doctors\"],\"uri\":\"\\u002Fservices\\u002Fgetting-help-with-the-cost-of-living\\u002Fhome-heating-and-energy-advice-from-the-green-doctors\",\"version\":{\"publishedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"created\":\"2022-11-11T12:04:35.2854877Z\",\"versionNo\":\"9.0\",\"modified\":\"2023-10-17T08:28:02.5634802Z\",\"modifiedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"published\":\"2023-10-17T08:51:17.5518765Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"dcfa24ef-3c46-4783-b15d-e58b25326ba3\",\"projectId\":\"website\",\"slug\":\"home-heating-and-energy-advice-from-the-green-doctors\",\"properties\":{}},\"entryTitle\":\"Home, heating and energy advice from the Green Doctors\",\"content\":[{\"type\":\"button\",\"value\":{\"entryLink\":null,\"externalLink\":\"https:\\u002F\\u002Fgroundwork.secure.force.com\\u002Fenquiry\\u002F\",\"text\":\"Get your free consultation now\",\"titleAttribute\":\"Groundwork - Green Doctors\",\"target\":\"New window\"}},{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003E\\u003Cstrong\\u003EOr call 0300 365 3005 (free to call) - open 9am to 5pm, Monday to Friday. Please select option one.\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf you live in the City of London and:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Eare on a low income and worried about energy costs or\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eare of state pension age or\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eare receiving benefits or\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Elive with long term health condition or disability\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eare worried about the cost of living\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003EThe Green Doctors may be able to provide you with:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003EEnergy efficiency advice\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EInstallation of energy saving devices\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ESupport for home improvement grant applications\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EImpartial advice that will help you heat your home for less\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"YouTube\\\" href=\\\"https:\\u002F\\u002Fwww.youtube.com\\u002Fwatch?v=QdkOuzslRLs&t=1s\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EWatch this video to find out more about the Green Doctors and see them in action\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EAll completely free!\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EYou can refer yourself to the Green Doctors, but you can also refer someone else if you are a health professional, social worker, carer, neighbour, relative or friend.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThe Green Doctors are a friendly, trusted team that can help you free of charge.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EA bit more information about the Green Doctors\\u003C\\u002Fh2\\u003E\"},{\"type\":\"accordion\",\"value\":[{\"textarea\":\"\\u003Cp\\u003EThe Green Doctors, run by Groundwork London, deliver energy advice for free to residents in the City of London (and on City Corporation estates). They can help you by:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Echatting to you about energy tarriffs\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Egetting you onto the Priority Services Register (so that your energy provider can give you extra support if you need it)\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eand they can also install energy saving devices\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003EThe Green Doctors have been commissioned by the City Corporation as part of our commitment to help people with the cost of living.\\u003C\\u002Fp\\u003E\",\"title\":\"Who are the Green Doctors?\"},{\"textarea\":\"\\u003Cp\\u003EHere are a few things that you may be able to do to reduce your energy usage:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003EUse energy efficient lightbulbs\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ETurn the thermostat down by 1°C (but no lower than 18°C)\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EOnly boil as much water as needed in the kettle\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ETurn appliances and chargers off at the plug\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\",\"title\":\"Tips and tricks to save money on energy\"}]},{\"type\":\"textArea\",\"value\":\"\\u003Ch2\\u003EBased outside the Square Mile?\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EIf you are based outside the Square Mile, you may be able to use the SHINE service instead. \\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ESHINE can help you if you:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Ehave an income below £16,480\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Ereceive means-tested benefits\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Ehave a disability\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Ehave a long-term health condition worsened by the cold\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eare a child under 15\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eare an adult over 60\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"SHINE London\\\" href=\\\"https:\\u002F\\u002Fshine-london.org.uk\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EVisit SHINE's website for more information\\u003C\\u002Fa\\u003E or call \\u003Cstrong\\u003E0300 555 0195\\u003C\\u002Fstrong\\u003E.\\u003C\\u002Fp\\u003E\"}]},{\"image\":{\"altText\":\"warm-welcome-space\",\"transformations\":\"w=1920&h=768&crop=1920,630,0,69\",\"caption\":\"\",\"asset\":{\"entryTitle\":\"warm-welcome-space\",\"entryDescription\":null,\"sys\":{\"id\":\"a367341a-42a3-4215-885f-9a1f2d7a296a\",\"language\":\"en-GB\",\"contentTypeId\":\"image\",\"dataFormat\":\"asset\",\"uri\":\"\\u002Fimage-library\\u002Fbanners-1920-x-630\\u002FServices-DCCS\\u002Fwarm-welcome-space.x845ac8e8.jpg?w=1920&h=768&crop=1920,630,0,69\"}}},\"title\":\"Find a Warm Welcome Space\",\"sys\":{\"owner\":\"Ryan.Jones@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Fservices\\u002Fgetting-help-with-the-cost-of-living\\u002Ffind-a-warm-welcome-space\"],\"uri\":\"\\u002Fservices\\u002Fgetting-help-with-the-cost-of-living\\u002Ffind-a-warm-welcome-space\",\"version\":{\"publishedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"created\":\"2022-11-07T18:11:14.3765813Z\",\"versionNo\":\"3.0\",\"modified\":\"2023-12-15T14:26:22.224681Z\",\"modifiedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"published\":\"2023-12-15T14:37:48.2925308Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"c29ff337-40fb-4293-a0c4-c2314e311358\",\"projectId\":\"website\",\"slug\":\"find-a-warm-welcome-space\",\"properties\":{}},\"entryTitle\":\"Find a Warm Welcome Space\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Ch2\\u003E\\u003Cstrong\\u003EA warm welcome from our lending libraries\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003ECity Corporation Community Lending Libraries are offering a warm and friendly welcome to City residents this winter to help them escape the cold weather.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThe Barbican Library, Artizan Street Library and Community Centre, and Shoe Lane Library have planned a series of events and activities for adults and children.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EChildren’s events, such as rhyme time and toys, adult tea and coffee chat sessions, mindful colouring, and games club, are all part of the schedule so everyone can enjoy what is on offer.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EResidents can use free wifi, and the libraries are offering educational activities, such as free computer workshops, and advice on the cost of living, and reducing energy bills.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EPop into one of our lending libraries. \\u003Ca title=\\\"libraries\\\" href=\\\"\\u002Fservices\\u002Flibraries\\\" rel=\\\"noopener\\\" data-nodeid=\\\"f48368ff-aad9-48a9-adad-0d9100b9efb1\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"286ea9ba-98ce-4c09-9af2-bf7b1dbcaeb4\\\"\\u003EFind them on the libraries web pages\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EThe Warm Welcome Space Campaign\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EA large number of warm spaces across the country and some here in the Square Mile can be found on the Warm Spaces map. You will be welcomed with a smile, offered refreshments and will be able to find information about other support options available.\\u003C\\u002Fp\\u003E\"},{\"type\":\"button\",\"value\":{\"entryLink\":null,\"externalLink\":\"https:\\u002F\\u002Fwww.warmwelcome.uk\\u002F#find-a-space\",\"text\":\"Find a Warm Space\",\"titleAttribute\":\"Warm Welcome Space\",\"target\":\"New window\"}}]}],\"sys\":{\"owner\":\"Ryan.Jones@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryBasic\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"cardBlock\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"created\":\"2022-08-04T14:39:46.9838896Z\",\"versionNo\":\"3.0\",\"modified\":\"2022-11-21T10:39:28.5230858Z\",\"modifiedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"published\":\"2022-11-24T14:26:38.4518123Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"945ffbf2-cfa1-47be-87ff-6966f23739b5\",\"projectId\":\"website\",\"slug\":\"card-block-cost-of-living-one\",\"properties\":{}},\"entryTitle\":\"Card Block - cost of living one\"}},{\"type\":\"cardBlock\",\"value\":{\"links\":[{\"image\":{\"altText\":\"energy-rebate\",\"transformations\":null,\"caption\":\"\",\"asset\":{\"entryTitle\":\"energy-rebate\",\"entryDescription\":null,\"sys\":{\"id\":\"c9e06413-8dba-458c-ac96-3b492e7677e8\",\"language\":\"en-GB\",\"contentTypeId\":\"image\",\"dataFormat\":\"asset\",\"uri\":\"\\u002Fimage-library\\u002Fbanners-1920-x-630\\u002FServices-DCCS\\u002Fenergy-rebate.xb8b30b9c.jpg\"}}},\"title\":\"Help with benefits, housing costs and bills\",\"sys\":{\"owner\":\"Ryan.Jones@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Fservices\\u002Fgetting-help-with-the-cost-of-living\\u002Fhelp-with-benefits-housing-costs-and-bills\"],\"uri\":\"\\u002Fservices\\u002Fgetting-help-with-the-cost-of-living\\u002Fhelp-with-benefits-housing-costs-and-bills\",\"version\":{\"publishedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"created\":\"2022-11-07T17:32:58.4027576Z\",\"versionNo\":\"9.0\",\"modified\":\"2024-03-13T09:41:29.4785276Z\",\"modifiedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"published\":\"2024-03-13T09:48:34.3769378Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"38ef61f7-cf25-4b4a-b07c-89d112fcc9d8\",\"projectId\":\"website\",\"slug\":\"help-with-benefits-housing-costs-and-bills\",\"properties\":{}},\"entryTitle\":\"Help with benefits, housing costs and bills\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EBenefits, Universal Credit, and more are available to help you pay your rent, bills and other costs.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EHelp with energy bills\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EGreen Doctors can help you reduce energy costs. \\u003Ca title=\\\"Groundwork - Green Doctors\\\" href=\\\"https:\\u002F\\u002Fgroundwork.secure.force.com\\u002Fenquiry\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EGet your free consultation from Green Doctors\\u003C\\u002Fa\\u003E, by calling 0300 365 3005 (free-to-call).\\u003C\\u002Fp\\u003E\\n\\u003Cp dir=\\\"ltr\\\"\\u003E\\u003Cstrong\\u003EFamilies to receive Cost of Living Payments\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp dir=\\\"ltr\\\"\\u003E\\u003Ca title=\\\"Gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fguidance\\u002Fcost-of-living-payment?mc_cid=df145b5d94&mc_eid=dda3719074&gclid=9dce13ec99e3123b04f476c5952b66e7&gclsrc=3p.ds&\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ERead about Cost of Living payments on the UK Government website\\u003C\\u002Fa\\u003E. \\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EAre you facing or already affected by homelessness?\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf you are \\u003Ca title=\\\"help-with-housing-difficulties-or-homelessness\\\" href=\\\"\\u002Fservices\\u002Fhousing\\u002Fhomelessness-or-at-risk\\u002Fhelp-with-housing-difficulties-or-homelessness\\\" data-nodeid=\\\"00888da2-4db4-432b-b680-f287e9300476\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"8cb8cd8d-1cff-44f4-b0f5-a023ae0f55cf\\\"\\u003Ehomeless or at risk of becoming homeless, there may be support available to you\\u003C\\u002Fa\\u003E. (You will need to complete a self-referral.)\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EClaiming benefits and Universal Credit\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EYou may be able to \\u003Ca title=\\\"claiming-benefits-and-universal-credit\\\" href=\\\"\\u002Fservices\\u002Fhousing\\u002Fhousing-benefits\\u002Fclaiming-benefits-and-universal-credit\\\" data-nodeid=\\\"86dde17e-4f14-4bc1-af8d-e6ce1449904c\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"ddf2fdf9-6458-476c-a554-51172328e569\\\"\\u003Eclaim benefits and universal credit\\u003C\\u002Fa\\u003E if you aren’t already. Once you are claiming you will be able to access many other forms of support such as help with NHS costs, help with bills and more.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003ENeed help with childcare costs?\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThere are a range of options available to parents in need of help with childcare costs. They can be found listed on our \\u003Ca title=\\\"help-with-childcare-costs\\\" href=\\\"\\u002Fservices\\u002Fchildren-and-families\\u002Fhelp-with-childcare-costs\\\" data-nodeid=\\\"949198b9-872b-4065-bceb-7e0bb1463802\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"6287de00-b6fa-4116-8fa3-eb244b3e4ffc\\\"\\u003Ehelp with childcare costs web page\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EGet help with the cost of school uniforms\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"support-with-school-uniforms-free-school-meals-and-more\\\" href=\\\"\\u002Fservices\\u002Feducation-and-learning\\u002Fschools\\u002Fsupport-with-school-uniforms-free-school-meals-and-more\\\" data-nodeid=\\\"34207aab-41c5-46ac-a6fc-bf0fcd58d06e\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"b06b5f88-7166-4e4e-a748-3af2bded0ae0\\\"\\u003EThe school uniforms grant\\u003C\\u002Fa\\u003E can help you to buy school clothing and footwear for each of your children that attend a state school (from reception up to year 11). You can apply once per year, for each child.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EOther benefits and money support from the Government\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fbrowse\\u002Fbenefits\\u002Flooking-for-work\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EIf you are looking for work\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fbrowse\\u002Fbenefits\\u002Funable-to-work\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EIf you are unable to work\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fbrowse\\u002Fbenefits\\u002Ffamilies\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ESupport for families (including Child Benefit)\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fbrowse\\u002Fbenefits\\u002Fdisability\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EIf you are disabled or have a health condition\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fbrowse\\u002Fbenefits\\u002Fhelp-for-carers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EIf you are caring for someone\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fbrowse\\u002Fbenefits\\u002Fbereavement\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EHelp after someone has died\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003EIf you have recently experienced a bereavement, please \\u003Ca title=\\\"bereavement-support\\\" href=\\\"\\u002Fservices\\u002Fhealth-and-wellbeing\\u002Fbereavement-support\\\" data-nodeid=\\\"e7d7a941-a8b3-446d-940c-1b27753283db\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"3a30286f-9c3c-4049-b838-109fa1ba2452\\\"\\u003Evisit our Bereavement Support web page\\u003C\\u002Fa\\u003E for help and services.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003E \\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EFurther discretionary support with housing costs\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf you are claiming housing benefits or Universal Credit you may be able to \\u003Ca title=\\\"further-discretionary-support-with-housing-costs\\\" href=\\\"\\u002Fservices\\u002Fhousing\\u002Fhousing-benefits\\u002Ffurther-discretionary-support-with-housing-costs\\\" data-nodeid=\\\"514cff42-28dd-41d5-9392-35ca6a8b5ffd\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"546cbbc1-2532-45f3-a7eb-24d2a2ffeb8a\\\"\\u003Eapply for a Discretionary Housing Payment\\u003C\\u002Fa\\u003E. The payments are given to help you pay your rent.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EThe Priority Services Register\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"Ofgem\\\" href=\\\"https:\\u002F\\u002Fwww.ofgem.gov.uk\\u002Fget-help-your-supplier-priority-services-register\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EThe Priority Services Register\\u003C\\u002Fa\\u003E is a free support service that makes sure extra help is available to people in vulnerable situations.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003E \\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EGeneral help for households\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fhelpforhouseholds.campaign.gov.uk\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EGOV.UK's Help for Households campaign\\u003C\\u002Fa\\u003E has advice and support on lots of household costs, including bills, childcare, and benefits.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003ESocial tariffs could save you money on broadband and mobile bills\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EMillions of households could save hundreds of pounds each year simply by switching broadband and mobile network providers. \\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"Ofcom\\\" href=\\\"https:\\u002F\\u002Fwww.ofcom.org.uk\\u002Fphones-telecoms-and-internet\\u002Fadvice-for-consumers\\u002Fcosts-and-billing\\u002Fsocial-tariffs\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ESocial tariffs\\u003C\\u002Fa\\u003E are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ETake a look at the \\u003Ca title=\\\"Faster Broadband\\\" href=\\\"https:\\u002F\\u002Fwww.fasterbroadband.co.uk\\u002Fsocial-broadband-tariffs\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EFaster Broadband Social Tariff finder\\u003C\\u002Fa\\u003E to find a cheaper deal.\\u003C\\u002Fp\\u003E\"}]},{\"image\":{\"altText\":\"free-school-meals\",\"transformations\":null,\"caption\":\"\",\"asset\":{\"entryTitle\":\"free-school-meals\",\"entryDescription\":null,\"sys\":{\"id\":\"15382f33-c19f-47cc-9841-4664487bf59e\",\"language\":\"en-GB\",\"contentTypeId\":\"image\",\"dataFormat\":\"asset\",\"uri\":\"\\u002Fimage-library\\u002Fbanners-1920-x-630\\u002FServices-DCCS\\u002Ffree-school-meals.xe8486d10.jpg\"}}},\"title\":\"Help with food costs\",\"sys\":{\"owner\":\"Ryan.Jones@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Fservices\\u002Fgetting-help-with-the-cost-of-living\\u002Fhelp-with-food-costs\"],\"uri\":\"\\u002Fservices\\u002Fgetting-help-with-the-cost-of-living\\u002Fhelp-with-food-costs\",\"version\":{\"publishedBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"created\":\"2022-11-07T17:58:08.6374945Z\",\"versionNo\":\"2.0\",\"modified\":\"2022-12-12T11:02:39.7190312Z\",\"modifiedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"published\":\"2022-12-12T11:40:25.3234074Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"e309a380-4cc5-4a5d-81a5-e7eb3c221014\",\"projectId\":\"website\",\"slug\":\"help-with-food-costs\",\"properties\":{}},\"entryTitle\":\"Help with food costs\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EThere are charities and community organisations that offer low-cost food options. You may be eligible for free school meals for your children. You may also be able to claim a Healthy Start Digital Card.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EThe Healthy Start Scheme\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EApply for a Healthy Start Digital Card for free milk, fresh or frozen vegetables and fruit.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf you are pregnant or have children under the age of four years you could also be eligible for Healthy Start Digital Cards, which can be used to purchase fresh or formula milk, fresh and frozen fruit and vegetables from any shop or supermarket that is registered to take part in the scheme.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EApply on the \\u003Ca title=\\\"NHS\\\" href=\\\"https:\\u002F\\u002Fservices.nhsbsa.nhs.uk\\u002Fapply-for-healthy-start\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EHealthy Start website\\u003C\\u002Fa\\u003E or call the National Healthy Start helpline on 0300 330 7010.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EYou can access \\u003Ca title=\\\"NHS\\\" href=\\\"https:\\u002F\\u002Fmedia.nhsbsa.nhs.uk\\u002Fresources\\u002Ff\\u002Fnhs-healthy-start-scheme\\u002Fdigital-scheme-jan-2022\\u002Feasy-read-leaflets\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003Einformation about the Healthy Start Digital Cards in easy to read formats\\u003C\\u002Fa\\u003E on the NHS website.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf you or someone you know needs access to a computer to make a claim, our lending libraries offer \\u003Ca title=\\\"computers-printing-and-wifi-lending-libraries\\\" href=\\\"\\u002Fservices\\u002Flibraries\\u002Fcomputers-printing-and-wifi-lending-libraries\\\" data-nodeid=\\\"68fcd5e4-047c-4b45-b437-827e0b13b9dc\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"535386dd-10f4-4703-b3be-2add6a8fc9d9\\\"\\u003Efree access to computers, wifi, scanning and low cost printing\\u002Fphotocopying\\u003C\\u002Fa\\u003E to make sure everyone has equal access to the support that is available to them. They can also offer basic IT skills support and can help you fill in forms.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EYou don't have to be a member (though we encourage you to sign up) and you can just turn up on the day to use the services.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EFree school meals\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EParents who claim certain benefits and\\u002For tax credits can \\u003Ca title=\\\"support-with-school-uniforms-free-school-meals-and-more\\\" href=\\\"\\u002Fservices\\u002Feducation-and-learning\\u002Fschools\\u002Fsupport-with-school-uniforms-free-school-meals-and-more\\\" data-nodeid=\\\"34207aab-41c5-46ac-a6fc-bf0fcd58d06e\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"b06b5f88-7166-4e4e-a748-3af2bded0ae0\\\"\\u003Eget help by applying for free school meals\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003ECharities and community organisations\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ESt Luke’s Community Centre runs Food Programmes near Golden Lane Estate. If you need help with food costs, are on a low income or struggling with money and live on or around* Golden Lane Estate you can make use of St Luke’s Community Centre’s food programmes.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"St Luke's\\\" href=\\\"https:\\u002F\\u002Fwww.slpt.org.uk\\u002Farea-we-cover\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EYou will need to be resident in their ‘area of benefit’\\u003C\\u002Fa\\u003E and a \\u003Ca title=\\\"St Luke's\\\" href=\\\"https:\\u002F\\u002Fwww.slpt.org.uk\\u002Fbecome-a-member\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003Emember of St Luke's Community Centre\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThey run a Food Hub and Food Co-op. \\u003Ca title=\\\"St Luke's\\\" href=\\\"https:\\u002F\\u002Fwww.slpt.org.uk\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EVisit their website\\u003C\\u002Fa\\u003E or go along.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"Hackney Council\\\" href=\\\"https:\\u002F\\u002Fhackney.gov.uk\\u002Fhackney-money-help#food\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EThere are also options in Hackney that you may be able to make use of\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EFood waste apps\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"Too Good to Go\\\" href=\\\"https:\\u002F\\u002Ftoogoodtogo.co.uk\\u002Fen-gb\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EToo Good to Go\\u003C\\u002Fa\\u003E is an app that offers leftover food at a discount price from restaurants and cafes that would otherwise be thrown away.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"OLIO\\\" href=\\\"https:\\u002F\\u002Folioex.com\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EOLIO\\u003C\\u002Fa\\u003E also have a similar app to pick up leftover food.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003ECost of Living support\\u003C\\u002Fh2\\u003E\"},{\"type\":\"button\",\"value\":{\"entryLink\":{\"entryTitle\":\"Getting help with the cost of living\",\"entryDescription\":\"As the cost of living rises you may be worried about paying bills, handling debts and getting food. We are here to help\",\"entryThumbnail\":null,\"sys\":{\"id\":\"a0bd4395-8d25-4d70-a99e-5ff622a98c5d\",\"language\":\"en-GB\",\"contentTypeId\":\"landingPage\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fservices\\u002Fgetting-help-with-the-cost-of-living\"}},\"externalLink\":null,\"text\":\"Back to Cost of Living\",\"titleAttribute\":\"Cost of Living Support page\",\"target\":null}},{\"type\":\"button\",\"value\":{\"entryLink\":{\"entryTitle\":\"Find a Warm Welcome Space\",\"entryDescription\":\"Warm spaces are free, non-judgemental, friendly spaces that are heated, offer a hot drink (tea or coffee) and provide, passively, signposting to other help\",\"entryThumbnail\":null,\"sys\":{\"id\":\"c29ff337-40fb-4293-a0c4-c2314e311358\",\"language\":\"en-GB\",\"contentTypeId\":\"contentPage\",\"dataFormat\":\"entry\",\"uri\":\"\\u002Fservices\\u002Fgetting-help-with-the-cost-of-living\\u002Ffind-a-warm-welcome-space\"}},\"externalLink\":null,\"text\":\"Find a Warm Welcome Space\",\"titleAttribute\":\"Find a warm welcome space\",\"target\":null}}]},{\"image\":{\"altText\":\"help-with-childcare-costs\",\"transformations\":null,\"caption\":\"\",\"asset\":{\"entryTitle\":\"help-with-childcare-costs\",\"entryDescription\":null,\"sys\":{\"id\":\"707a7534-06b8-4b7c-9df2-7fcbc3586c25\",\"language\":\"en-GB\",\"contentTypeId\":\"image\",\"dataFormat\":\"asset\",\"uri\":\"\\u002Fimage-library\\u002Fbanners-1920-x-630\\u002FServices-DCCS\\u002Fhelp-with-childcare-costs.x047cd582.jpg\"}}},\"title\":\"Help with childcare costs\",\"sys\":{\"owner\":\"Laura.Ratling@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Fservices\\u002Fchildren-and-families\\u002Fhelp-with-childcare-costs\"],\"uri\":\"\\u002Fservices\\u002Fchildren-and-families\\u002Fhelp-with-childcare-costs\",\"version\":{\"publishedBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"\",\"created\":\"2019-11-20T10:41:36.9482125Z\",\"versionNo\":\"25.0\",\"modified\":\"2023-10-23T09:17:27.1975832Z\",\"modifiedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"published\":\"2023-10-23T09:57:44.9967642Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"6287de00-b6fa-4116-8fa3-eb244b3e4ffc\",\"projectId\":\"website\",\"slug\":\"help-with-childcare-costs\",\"properties\":{}},\"entryTitle\":\"Help with childcare costs\",\"content\":[{\"type\":\"button\",\"value\":{\"entryLink\":null,\"externalLink\":\"https:\\u002F\\u002Fcityoflondon-self.achieveservice.com\\u002Fen\\u002Fservice\\u002FContact_the_City?sid=14\",\"text\":\"Contact the Family Information Service\",\"titleAttribute\":\"City of London Corporation - opens in a new tab\",\"target\":\"New window\"}},{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EFor more information about how to access help with childcare costs, please contact the Family Information Service or visit the \\u003Ca title=\\\"Family Information Service - Childcare\\\" href=\\\"https:\\u002F\\u002Fwww.fis.cityoflondon.gov.uk\\u002Fchildren-and-families\\u002Fchildcare\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EChildcare page\\u003C\\u002Fa\\u003E on the FIS website.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EPO Box 270\\u003Cbr \\u002F\\u003EGuildhall\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E020 7332 1002 (9am to 5pm - Monday to Friday)\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EHelp available from UK Government:\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fhelp-with-childcare-costs\\u002Ffree-childcare-2-year-olds\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EFree education and childcare for two-year-olds\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002F30-hours-free-childcare#content\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003E30 hours free childcare for three to four-year-olds\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fchild-tax-credit\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EChild Tax Credit overview\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fworking-tax-credit\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EWorking Tax Credit eligibility\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.childcarechoices.gov.uk\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003E30 Hours Free Childcare, Tax-Free Childcare and More\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fchildcare-calculator\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ECheck what help you could get with childcare costs\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fcare-to-learn\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ECare to Learn\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"gov.uk\\\" href=\\\"https:\\u002F\\u002Fwww.gov.uk\\u002Fchildcare-grant\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EChildcare Grant\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003EMore support around the cost of living can be found in the related links.\\u003C\\u002Fp\\u003E\"}]}],\"sys\":{\"owner\":\"Ryan.Jones@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryBasic\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"cardBlock\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"created\":\"2022-08-05T09:15:52.04595Z\",\"versionNo\":\"6.0\",\"modified\":\"2023-12-06T09:26:35.6955868Z\",\"modifiedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"published\":\"2023-12-06T09:26:38.9440423Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"af134122-23a3-413e-9301-1d1880ee2956\",\"projectId\":\"website\",\"slug\":\"card-block-cost-of-living-three\",\"properties\":{}},\"entryTitle\":\"Card Block - cost of living three\"}},{\"type\":\"cardBlock\",\"value\":{\"links\":[{\"image\":{\"altText\":\"In a meeting\",\"transformations\":\"w=1920&h=1091&crop=1920,630,0,231\",\"caption\":\"\",\"asset\":{\"entryTitle\":\"benefits-conversation\",\"entryDescription\":null,\"sys\":{\"id\":\"c01dde5d-7cdf-4a9a-8daf-9a8e2ff9e83b\",\"language\":\"en-GB\",\"contentTypeId\":\"image\",\"dataFormat\":\"asset\",\"uri\":\"\\u002Fimage-library\\u002Fbanners-1920-x-630\\u002FServices-DCCS\\u002Fbenefits-conversation.x185753e9.jpg?w=1920&h=1091&crop=1920,630,0,231\"}}},\"title\":\"Emergency support scheme\",\"sys\":{\"owner\":\"Emily.Grant@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Fservices\\u002Fhousing\\u002Fhousing-benefits\\u002Femergency-support-scheme\"],\"uri\":\"\\u002Fservices\\u002Fhousing\\u002Fhousing-benefits\\u002Femergency-support-scheme\",\"version\":{\"publishedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Emily.Grant@cityoflondon.gov.uk\",\"created\":\"2019-11-21T18:09:48.5367193Z\",\"versionNo\":\"14.0\",\"modified\":\"2023-05-03T12:30:07.7019316Z\",\"modifiedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"published\":\"2023-05-03T14:51:54.216126Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"d96d90f5-d55e-4172-ae66-1e3c3569dc65\",\"projectId\":\"website\",\"slug\":\"emergency-support-scheme\",\"properties\":{}},\"entryTitle\":\"Emergency support scheme\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EThis scheme provides in-kind support wherever possible, rather than cash grants, and may be available to you if you are experiencing a crisis or an emergency.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EThis scheme aims to support and assist those\\u003C\\u002Fh2\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Eexperiencing a crisis or an emergency\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Ebeing resettled into the community following a period in institutional or residential care\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eneeding support to prevent them from entering institutional or residential care\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Efamilies under exceptional pressure\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Esetting up home as part of a planned resettlement\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Ch2\\u003ETypes of support available\\u003C\\u002Fh2\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003EHigh street vouchers\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EFood vouchers\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EFuel payments\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ESecond hand furniture\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ERefurbished white goods\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EA handy-man service\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ERemovals and storage service\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EEmergency travel\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EDaily living expenses\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EClothing\\u002Fbedding\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ETenancy deposit\\u002Frent in advance\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003EWe will meet any other eligible needs not listed here by providing an item in-kind or providing a voucher for a relevant shop.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EHow to apply\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003ETo be considered for any support \\u003Cstrong\\u003Eyou must be 16 years of age or over\\u003C\\u002Fstrong\\u003E and currently live in the City of London, or have recently been housed by the City of London on one of our estates. You must also be in receipt of one of the following benefits:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003EBereavement Benefit\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ECarers Allowance\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EEmployment & Support Allowance\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EHousing Benefit\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EIncapacity Benefit\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EIncome Support\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EIndustrial Death Benefit\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EIndustrial Injuries Benefit\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EJobseekers Allowance\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EMaternity Allowance\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EPension Credit\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ETax Credits\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EUniversal Credit\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EWidows Benefit\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003ETo see if you qualify for this type of support, choose one of the options that best describes your situation from the \\u003Ca title=\\\"City of London Emergency Support Scheme\\\" href=\\\"https:\\u002F\\u002Fcol-gwa.egovhub.net\\u002Fgwa\\u002Flaunch\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ECity of London Emergency Support Scheme website.\\u003C\\u002Fa\\u003E This service is provided by Lambeth Council on behalf of the City Corporation.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E If you need help completing the application form please contact \\u003Ca title=\\\"city-advice-helping-you-to-manage-everyday-problems\\\" href=\\\"\\u002Fservices\\u002Fcommunity-and-safety\\u002Fcity-advice-helping-you-to-manage-everyday-problems\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-nodeid=\\\"f5300959-680b-441f-b513-0a447f61d158\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"6f205d4e-a464-48f7-a066-07faf5b2f4d4\\\"\\u003ECity Advice.\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EIf your application is successful\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EWe will send you a decision letter, by email or post - depending on the information you provide - stating how your award will be made and what to do next.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EWe will make a decision on whether to award your application based on your eligibility and your reasons for applying. We aim to make a decision about your application within \\u003Cstrong\\u003E24 hours for crisis support \\u003C\\u002Fstrong\\u003Eand \\u003Cstrong\\u003E72 hours for community support\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003EYou do not qualify for this type of benefit if:\\u003C\\u002Fh3\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Eyou have received an award of crisis support under the Emergency Support Scheme within the past six months\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eyou have received a Department of Work and Pensions (DWP) Budgeting Loan for the same items requested in the past 12 months\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eyou have received an award of community care support from the Emergency Support Scheme within the past 12 months\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eyou are seeking support for an excluded item\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eyou are an excluded person, such as a person in a hospital, care home or prison (unless you are about to be discharged in the next two weeks)\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eyou are eligible for a short-term benefits advance or hardship payment from the DWP\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eyou have received a Care Leavers Grant or Section 17 grant for the same items within the last six months for a crisis, or 12 months for a community care need\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eyou are subject to immigration control and are not claiming a qualifying benefit People subject to immigration control can only claim crisis support in a disaster situation\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Ch2\\u003EDo you need help filling in a form or accessing a computer?\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EIf you or someone you know needs access to a computer to make a claim, our lending libraries offer free access to computers, wifi, scanning and low cost printing\\u002Fphotocopying to make sure everyone has equal access to the support that is available to them. They can also offer basic IT skills support and can help you fill in forms.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EYou don't have to be a member (though we encourage you to sign up) and you can just turn up on the day to use the services. \\u003Ca title=\\\"computers-printing-and-wifi-lending-libraries\\\" href=\\\"\\u002Fservices\\u002Flibraries\\u002Fcomputers-printing-and-wifi-lending-libraries\\\" rel=\\\"noopener\\\" data-nodeid=\\\"68fcd5e4-047c-4b45-b437-827e0b13b9dc\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"535386dd-10f4-4703-b3be-2add6a8fc9d9\\\"\\u003EVisit the wifi, computers and printing page for more information\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\"}]},{\"image\":{\"altText\":\"help-with-health-and-wellbeing\",\"transformations\":null,\"caption\":\"\",\"asset\":{\"entryTitle\":\"help-with-health-and-wellbeing\",\"entryDescription\":null,\"sys\":{\"id\":\"5f6b973d-21fc-45af-81b8-6c82d6fd313f\",\"language\":\"en-GB\",\"contentTypeId\":\"image\",\"dataFormat\":\"asset\",\"uri\":\"\\u002Fimage-library\\u002Fbanners-1920-x-630\\u002FServices-DCCS\\u002Fhelp-with-health-and-wellbeing.xb0ebaca7.jpg\"}}},\"title\":\"Help with health and wellbeing\",\"sys\":{\"owner\":\"Ryan.Jones@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Fservices\\u002Fgetting-help-with-the-cost-of-living\\u002Fhelp-with-health-and-wellbeing\"],\"uri\":\"\\u002Fservices\\u002Fgetting-help-with-the-cost-of-living\\u002Fhelp-with-health-and-wellbeing\",\"version\":{\"publishedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"created\":\"2022-11-07T18:04:25.3031283Z\",\"versionNo\":\"8.0\",\"modified\":\"2024-01-30T10:43:08.0649447Z\",\"modifiedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"published\":\"2024-01-30T11:36:17.8311223Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"dd07ce0e-12f4-4354-b626-180f89f3e74b\",\"projectId\":\"website\",\"slug\":\"help-with-health-and-wellbeing\",\"properties\":{}},\"entryTitle\":\"Help with health and wellbeing\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EThere are many factors that can affect our health and wellbeing. On this page you will find support options that we hope will help you be and feel healthier.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EIf you're feeling overwhelmed and just need someone to talk to, make a note of these numbers:\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003ECALM (Campaign Against Living Miserably): \\u003Cstrong\\u003E0800 58 58 58\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EThe Silver Line (over 55s): \\u003Cstrong\\u003E0800 4 70 80 90\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EPapyrus (under 35s): \\u003Cstrong\\u003E0800 068 41 41\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ESamaritans: \\u003Cstrong\\u003E116 123\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003ETaking care of your mental health\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EMental wellbeing means more than just not having a mental health problem; it refers to our ability to get the most out of life and cope with its challenges.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"mental-health-and-wellbeing\\\" href=\\\"\\u002Fservices\\u002Fhealth-and-wellbeing\\u002Fmental-health-and-wellbeing\\\" rel=\\\"noopener\\\" data-nodeid=\\\"ff6247a1-6d8b-4dbb-90c1-f27b33e2788a\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"15e3f47b-1dec-41eb-ad73-406338309d26\\\"\\u003ETake a look at our Mental health and wellbeing page\\u003C\\u002Fa\\u003E for information about what steps you can take to look after your mental health and support a healthy mind.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ETake part in a range of free activities for your mental wellbeing, or just relax and meditate at \\u003Ca title=\\\"dragon-cafe-in-the-city\\\" href=\\\"\\u002Fservices\\u002Flibraries\\u002Flibraries-and-wellbeing\\u002Fdragon-cafe-in-the-city\\\" rel=\\\"noopener\\\" data-nodeid=\\\"ca687c2d-f5de-4439-8eec-646284784980\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"eac385ef-b084-4f91-b99c-06c02e94fa1f\\\"\\u003Ethe Dragon Cafe in the City\\u003C\\u002Fa\\u003E (every second Wednesday). \\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003ESocial wellbeing\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ELoneliness is a growing social issue which can have a significant impact on your physical and mental health.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"social-wellbeing\\\" href=\\\"\\u002Fservices\\u002Fhealth-and-wellbeing\\u002Fsocial-wellbeing\\\" rel=\\\"noopener\\\" data-nodeid=\\\"f5cb0705-55de-4451-8e68-19a5a2319041\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"0fe72803-55ee-46d9-81b3-5b67e6aa3bb6\\\"\\u003EVisit our Social wellbeing page\\u003C\\u002Fa\\u003E for information about our City Connections service and support available.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EWinter Wellness Guide\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ETake a look at our new Winter Wellbeing Guide packed with winter wellness tips and contact details of services in the City of London and Hackney that can help with health and wellbeing, loneliness and support, money and advice, cost of living support and family services. You will also find information about winter vaccinations and support in your community.\\u003C\\u002Fp\\u003E\"},{\"type\":\"assetFile\",\"value\":{\"entryTitle\":\"Winter Wellness Guide 2023-24 PDF (5MB)\",\"entryDescription\":null,\"entryThumbnail\":null,\"sys\":{\"id\":\"efc22c69-8faa-4e62-9672-4fa22eebe33b\",\"language\":\"en-GB\",\"contentTypeId\":\"assetFile\",\"dataFormat\":\"entry\",\"uri\":null}}}]}],\"sys\":{\"owner\":\"Ryan.Jones@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryBasic\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"cardBlock\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"created\":\"2022-08-05T09:16:35.1402187Z\",\"versionNo\":\"7.0\",\"modified\":\"2023-09-06T13:33:31.5227536Z\",\"modifiedBy\":\"Ryan.Jones@cityoflondon.gov.uk\",\"published\":\"2023-09-06T13:33:33.3096232Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"5487035a-256d-41f4-8758-334b4d5326bf\",\"projectId\":\"website\",\"slug\":\"card-block-cost-of-living-four\",\"properties\":{}},\"entryTitle\":\"Card Block - cost of living four\"}},{\"type\":\"textArea\",\"value\":\"\\u003Ch2\\u003E\\u003Cstrong\\u003EHousehold Support Fund\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThe Department for Work and Pensions has provided the City Corporation with the Household Support Fund to help residents with the Cost of Living.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EWe are using this funding to provide you with the following support:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003EHelp with food and fuel costs if you are getting a means-tested benefit or if you earn under £30,000. You can apply for this support through the \\u003Ca title=\\\"emergency-support-scheme\\\" href=\\\"\\u002Fservices\\u002Fhousing\\u002Fhousing-benefits\\u002Femergency-support-scheme\\\" data-nodeid=\\\"35c189cb-d65f-4598-9672-70f1b346d613\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"d96d90f5-d55e-4172-ae66-1e3c3569dc65\\\"\\u003ECity of London Emergency Support Scheme\\u003C\\u002Fa\\u003E.\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EHelp with utility bills – if you are in debt or unable to pay your utility bill, you can get support through \\u003Ca title=\\\"city-advice-helping-you-to-manage-everyday-problems\\\" href=\\\"\\u002Fservices\\u002Fcommunity-and-safety\\u002Fcity-advice-helping-you-to-manage-everyday-problems\\\" data-nodeid=\\\"f5300959-680b-441f-b513-0a447f61d158\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"6f205d4e-a464-48f7-a066-07faf5b2f4d4\\\"\\u003ECityAdvice\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EHelp for residents who receive \\u003Ca title=\\\"housing-benefits\\\" href=\\\"\\u002Fservices\\u002Fhousing\\u002Fhousing-benefits\\\" data-nodeid=\\\"0268f41f-4867-45d4-baaf-346e9c6fe7f7\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"9c1dd219-6405-47a7-b9d1-db5623a2ebaf\\\"\\u003EHousing Benefit\\u003C\\u002Fa\\u003E but are not in receipt of Universal Credit, Tax Credits, Income Support, Employment Support Allowance, Jobseekers Allowance or Pension Credit and didn’t not receive the government Cost of Living payments received with these benefits\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EHelp given to some organisations that work with City of London residents.\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Ch2\\u003EDo you need help filling in a form or accessing a computer?\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EIf you or someone you know needs access to a computer to make a claim, our lending libraries offer free access to computers, wifi, scanning and low cost printing\\u002Fphotocopying to make sure everyone has equal access to the support that is available to them. They can also offer basic IT skills support and can help you fill in forms.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EYou don't have to be a member (though we encourage you to sign up) and you can just turn up on the day to use the services. \\u003Ca title=\\\"computers-printing-and-wifi-lending-libraries\\\" href=\\\"\\u002Fservices\\u002Flibraries\\u002Fcomputers-printing-and-wifi-lending-libraries\\\" data-nodeid=\\\"68fcd5e4-047c-4b45-b437-827e0b13b9dc\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"535386dd-10f4-4703-b3be-2add6a8fc9d9\\\"\\u003EVisit the wifi, computers and printing page for more information.\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E\\u003Cstrong\\u003EOther helpful links:\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fh3\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Cost of Living Support Campaign\\\" href=\\\"https:\\u002F\\u002Fcostoflivingsupport.campaign.gov.uk\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EHelp for Households from UK Government\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"North East London NHS\\\" href=\\\"https:\\u002F\\u002Fnortheastlondon.icb.nhs.uk\\u002Fyour-health\\u002Fsupport-for-nhs-costs\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ESupport for NHS costs\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Google Maps\\\" href=\\\"https:\\u002F\\u002Fwww.google.com\\u002Fmaps\\u002Fd\\u002Fu\\u002F1\\u002Fviewer?ll=51.524595465755546%2C-0.07126824002745558&z=13&mid=151Sf1byxKpNjx1b3412-FZaEVOWvq34\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EFree and affordable things to do - map\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"London\\\" href=\\\"https:\\u002F\\u002Fwww.london.gov.uk\\u002Fwhat-we-do\\u002Fcommunities\\u002Fhelp-cost-living\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ESupport from the Mayor of London\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Money Helper\\\" href=\\\"https:\\u002F\\u002Fwww.moneyhelper.org.uk\\u002Fen\\u002Fmoney-troubles\\u002Fway-forward\\u002Fbill-prioritiser\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EMoney Helper's Bill Prioritiser\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Money Helper\\\" href=\\\"https:\\u002F\\u002Fwww.moneyhelper.org.uk\\u002Fen\\u002Feveryday-money\\u002Fbudgeting\\u002Fbeginners-guide-to-managing-your-money\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EMoney Helper's Budget Planner\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Help for Households\\\" href=\\\"https:\\u002F\\u002Fhelpforhouseholds.campaign.gov.uk\\u002Fdiscounts-and-offers\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EDiscounts at major retailers\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003ECouldn't find what you were looking for?\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"mailto:city.advice@toynbeehall.org.uk\\\"\\u003EEmail City Advice\\u003C\\u002Fa\\u003E, call them on \\u003Cstrong\\u003E020 7392 2919\\u003C\\u002Fstrong\\u003E or text \\u003Cstrong\\u003E07432 658 083\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\"}]},{\"image\":{\"altText\":\"guildhall-map-a-to-z\",\"transformations\":null,\"caption\":\"\",\"asset\":{\"sys\":{\"owner\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"metadata\":{\"includeInAToZ\":false,\"includeInSearch\":true,\"includeInSiteMap\":false,\"includeInMenu\":false,\"nodeId\":\"ed76e0c2-47f3-45d5-a638-d3ee309e1fa9\"},\"workflow\":{\"id\":\"contensisEntryBasic\",\"state\":\"versionComplete\"},\"dataFormat\":\"asset\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"image\",\"language\":\"en-GB\",\"uri\":\"\\u002Fimage-library\\u002Ffooter\\u002Fguildhall-map-a-to-z.xee32e375.jpg\",\"version\":{\"publishedBy\":\"ServicesUser\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ServicesUser\",\"created\":\"2023-03-13T11:26:17.5629773Z\",\"versionNo\":\"3.0\",\"modified\":\"2023-03-14T16:36:55.4752582Z\",\"modifiedBy\":\"ServicesUser\",\"published\":\"2023-03-14T16:37:06.4047622Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"ed76e0c2-47f3-45d5-a638-d3ee309e1fa9\",\"projectId\":\"website\",\"slug\":null,\"properties\":{\"filename\":\"guildhall-map-a-to-z.jpg\",\"fileSize\":467678,\"filePath\":\"\\u002Fimage-library\\u002Ffooter\\u002F\",\"width\":1920,\"fileId\":\"ed76e0c2-47f3-45d5-a638-d3ee309e1fa9\",\"height\":630}},\"title\":\"guildhall-map-a-to-z\",\"entryTitle\":\"guildhall-map-a-to-z\"}},\"sys\":{\"owner\":\"Nathan.Glover@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"venue\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Ffooter\\u002Fcontact-the-city-corporation\"],\"uri\":\"\\u002Ffooter\\u002Fcontact-the-city-corporation\",\"version\":{\"publishedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"created\":\"2022-06-20T10:00:26.8046501Z\",\"versionNo\":\"6.0\",\"modified\":\"2023-08-24T09:45:51.0609264Z\",\"modifiedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"published\":\"2023-08-24T09:46:23.5784399Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"5b8c3443-dd9a-40ee-956c-197e51236f6a\",\"projectId\":\"website\",\"slug\":\"contact-the-city-corporation-2\",\"properties\":{}},\"title\":\"Contact the City Corporation\",\"entryTitle\":\"Contact the City Corporation\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Ch2\\u003EMap of Guildhall complex entry points\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EHome to the \\u003Ca href=\\\"\\u002Fabout-us\\u002Fabout-the-city-of-london-corporation\\u002Four-role-in-london\\\" data-nodeid=\\\"f05b5e4b-76c6-4f2b-b90b-11727757e4ef\\\"\\u003ECity of London Corporation\\u003C\\u002Fa\\u003E, Guildhall is formed by a number of buildings and has multiple entrances.\\u003C\\u002Fp\\u003E\"},{\"type\":\"image\",\"value\":{\"altText\":\"guildhall-map\",\"transformations\":null,\"caption\":\"\",\"asset\":{\"sys\":{\"owner\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"metadata\":{\"includeInAToZ\":false,\"includeInSearch\":true,\"includeInSiteMap\":false,\"includeInMenu\":false,\"nodeId\":\"38ab7ec8-0808-4400-990d-cbe9bb80279d\"},\"workflow\":{\"id\":\"contensisEntryBasic\",\"state\":\"versionComplete\"},\"dataFormat\":\"asset\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"image\",\"language\":\"en-GB\",\"uri\":\"\\u002Fimage-library\\u002Ffooter\\u002Fguildhall-map.xdd13c0b9.jpg\",\"version\":{\"publishedBy\":\"ServicesUser\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ServicesUser\",\"created\":\"2021-12-01T13:21:35.3049542Z\",\"versionNo\":\"2.0\",\"modified\":\"2023-03-15T09:48:33.9245785Z\",\"modifiedBy\":\"ServicesUser\",\"published\":\"2023-03-15T09:48:47.0747185Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"38ab7ec8-0808-4400-990d-cbe9bb80279d\",\"projectId\":\"website\",\"slug\":null,\"properties\":{\"filename\":\"guildhall-map.jpg\",\"fileSize\":131868,\"filePath\":\"\\u002Fimage-library\\u002Ffooter\\u002F\",\"width\":800,\"fileId\":\"38ab7ec8-0808-4400-990d-cbe9bb80279d\",\"height\":477}},\"title\":\"guildhall-map\",\"entryTitle\":\"guildhall-map\"}}},{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003E\\u003Cstrong\\u003EAccessibility\\u003C\\u002Fstrong\\u003E: entrances A, D, E and F are at street level. Wheelchair accessible WC facilities are available and all public areas except the Crypt have inductions loops.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EEmergency contacts\\u003C\\u002Fh2\\u003E\\n\\u003Ch3\\u003EChildren’s Social Care \\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EOffice hours\\u003C\\u002Fstrong\\u003E: call 020 7332 3621 | 9am to 5pm | Monday to Friday\\u003Cbr \\u002F\\u003E\\u003Cstrong\\u003EOutside these hours\\u003C\\u002Fstrong\\u003E call 020 8356 2710 | Children’s Emergency Duty Team\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003EAdult Social Care\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EOffice hours\\u003C\\u002Fstrong\\u003E: call 020 7332 1224 | 9am to 5pm | Monday to Friday\\u003Cbr \\u002F\\u003E\\u003Cstrong\\u003EOutside these hours\\u003C\\u002Fstrong\\u003E call 020 8356 8855 | Adults Emergency Duty Team\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EAll departments\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EIf you are unable to find the topic you need in the list below, please call the main switchboard on \\u003Cstrong\\u003E020 7606 3030\\u003C\\u002Fstrong\\u003E.\\u003C\\u002Fp\\u003E\"},{\"type\":\"accordion\",\"value\":[{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E020 7332 1224\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contac us form - opens in a new tab\\\" href=\\\"https:\\u002F\\u002Fmycity.cityoflondon.gov.uk\\u002Fen\\u002Fservice\\u002FContact_the_City?sid=1\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Adult Social Care Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"social-care-for-adults\\\" href=\\\"\\u002Fservices\\u002Fsocial-care-for-adults\\\" data-nodeid=\\\"b3c20e13-686d-4725-b62f-893c92d142f1\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"71dbd353-416d-432a-aa4a-9e7315f74d71\\\"\\u003EAdult Social Care\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Adult Social Care\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E020 8897 6741\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact Animal health Team - opens in a new tab\\\" href=\\\"https:\\u002F\\u002Fcityoflondon-self.achieveservice.com\\u002Fservice\\u002FContact_the_City?sid=36\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Animal Health Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"\\u002Fservices\\u002Fanimal-health-welfare\\\"\\u003EAnimal Health\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Animal Health and Welfare\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E020 7332 3937\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact Benefits Team - opens in a new tab\\\" href=\\\"https:\\u002F\\u002Fcityoflondon-self.achieveservice.com\\u002Fservice\\u002FContact_the_City?sid=37\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Benefits Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Housing Benefits\\\" href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fservices\\u002Fhousing\\u002Fhousing-benefits\\\" data-nodeid=\\\"0268f41f-4867-45d4-baaf-346e9c6fe7f7\\\" data-entryid=\\\"9c1dd219-6405-47a7-b9d1-db5623a2ebaf\\\"\\u003EBenefits\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Benefits\"},{\"textarea\":\"\\u003Cp\\u003EThis service is provided by \\u003Ca title=\\\"Islington Council Website - opens in a new tab\\\" href=\\\"https:\\u002F\\u002Fwww.islington.gov.uk\\u002Fbirth-death-marriage-and-citizenship\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EIslington Council\\u003C\\u002Fa\\u003E on behalf of the City of London Corporation.\\u003C\\u002Fp\\u003E\",\"title\":\"Births, Deaths, Marriage and Citzenship\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E020 8530 2151\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact Cemeteries Team - opens in a new tab\\\" href=\\\"https:\\u002F\\u002Fcityoflondon-self.achieveservice.com\\u002Fservice\\u002FContact_the_City?sid=38\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Cemeteries Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"\\u002Fservices\\u002Fbirths-deaths-citizenship-and-marriages\\u002Fcemetery-and-crematorium\\\"\\u003ECemetery and Crematorium\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Cemetery and Crematorium\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E020 7332 3621\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact Children's Services Team - opens in a new tab\\\" href=\\\"https:\\u002F\\u002Fcityoflondon-self.achieveservice.com\\u002Fservice\\u002FContact_the_City?sid=39\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Children's Services Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fservices\\u002Fchildren-and-families\\\" data-nodeid=\\\"ff338031-c534-4200-955e-906aee61ae1a\\\"\\u003EChildren's Services\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Children's Services\"},{\"textarea\":\"\\u003Cp\\u003EWalbrook Wharf\\u003Cbr \\u002F\\u003E78-83 Upper Thames Street\\u003Cbr \\u002F\\u003ELondon EC4R 3TD\\u003Cbr \\u002F\\u003E020 7606 3110\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact Clean Streets Team\\\" href=\\\"https:\\u002F\\u002Fmycity.cityoflondon.gov.uk\\u002Fen\\u002Fservice\\u002FContact_the_City?sid=8\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Clean Streets Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fservices\\u002Fstreets\\u002Fclean-streets\\\" data-nodeid=\\\"30e19d0c-59cd-4ca9-be46-d90780fa4b03\\\"\\u003EClean Streets\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Clean Streets\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E0800 587 5537\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact Electoral Services Team - opens in a new tab\\\" href=\\\"https:\\u002F\\u002Fcityoflondon-self.achieveservice.com\\u002Fservice\\u002FContact_the_City?sid=12\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Electoral Services Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fabout-us\\u002Fvoting-elections\\\" data-nodeid=\\\"3295e949-83ad-4805-8f3d-162eb29d4d29\\\"\\u003EElectoral Services\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Electoral Services\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact the Environmental Health team\\\" href=\\\"https:\\u002F\\u002Fmycity.cityoflondon.gov.uk\\u002Fen\\u002Fservice\\u002FContact_the_City?sid=13\\\"\\u003EContact the Environmental Health Team\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Environmental health\"},{\"textarea\":\"\\u003Cp\\u003EHampstead Heath\\u003Cbr \\u002F\\u003EHeathfield House, 432 Archway Road,\\u003Cbr \\u002F\\u003ELondon N6 4JH\\u003Cbr \\u002F\\u003E020 7332 3322\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"mailto:hampstead.heath@cityoflondon.gov.uk\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Hampstead Heath Team\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EEpping Forest\\u003Cbr \\u002F\\u003EThe Warren, Loughton,\\u003Cbr \\u002F\\u003EEssex IG10 4RW\\u003Cbr \\u002F\\u003E020 8532 1010\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"mailto:epping.forest@cityoflondon.gov.uk\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Epping Forest Team\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ECity Gardens\\u003Cbr \\u002F\\u003EIrish Chambers, 1 Guildhall Yard\\u003Cbr \\u002F\\u003ELondon EC2V 5AE\\u003Cbr \\u002F\\u003E020 7374 4127\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"mailto:citygardens@cityoflondon.gov.uk\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the City Gardens Team\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EBurnham Beeches\\u003Cbr \\u002F\\u003EHawthorn Lane\\u003Cbr \\u002F\\u003EFarnham Common\\u003Cbr \\u002F\\u003EBuckinghamshire SL2 3TE\\u003Cbr \\u002F\\u003E01753 647358\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"mailto:burnham.beeches@cityoflondon.gov.uk\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Burnham Beeches Team\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThe Commons\\u003Cbr \\u002F\\u003EAshtead Estate Office\\u003Cbr \\u002F\\u003EWoodfield Road\\u003Cbr \\u002F\\u003EAshtead\\u003Cbr \\u002F\\u003ESurrey KT21 2DU\\u003Cbr \\u002F\\u003E01372 279083\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"mailto:city.commons@cityoflondon.gov.uk\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Commons Team\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EWest Ham Park\\u003Cbr \\u002F\\u003EThe Superintendent's Office, Upton Lane\\u003Cbr \\u002F\\u003ELondon E7 9PU\\u003Cbr \\u002F\\u003E020 8472 3584\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"mailto:WestHamPark@cityoflondon.gov.uk\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the West Ham Park Team\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EQueen's Park\\u003Cbr \\u002F\\u003EKingswood Avenue, \\u003Cbr \\u002F\\u003ELondon NW6 6SG\\u003Cbr \\u002F\\u003E020 8969 5661\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"mailto:queens.park@cityoflondon.gov.uk\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Queen's Park Team\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EHighgate Wood\\u003Cbr \\u002F\\u003E2 Sheppards Cottages, Muswell Hill Road\\u003Cbr \\u002F\\u003ELondon N10 3JN\\u003Cbr \\u002F\\u003E020 8444 6129\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"mailto:highgate.wood@cityoflondon.gov.uk\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Highgate Wood Team\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Green Spaces\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact the Housing team\\\" href=\\\"https:\\u002F\\u002Fmycity.cityoflondon.gov.uk\\u002Fen\\u002Fservice\\u002FContact_the_City?sid=32\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Housing team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fservices\\u002Fhousing\\\" data-nodeid=\\\"1b2f1d45-0a38-44db-9f29-f34e0dc29d22\\\"\\u003EHousing\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Housing\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fservices\\u002Flibraries\\\" data-nodeid=\\\"f48368ff-aad9-48a9-adad-0d9100b9efb1\\\"\\u003ELibraries \\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Libraries\"},{\"textarea\":\"\\u003Cp\\u003EWalbrook Wharf\\u003Cbr \\u002F\\u003E78-83 Upper Thames Street\\u003Cbr \\u002F\\u003ELondon EC4R 3TD\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact the Licensing Team - opens in a new tab\\\" href=\\\"https:\\u002F\\u002Fcityoflondon-self.achieveservice.com\\u002Fservice\\u002FContact_the_City?sid=20\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Licensing Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fservices\\u002Flicensing\\\" data-nodeid=\\\"8a411b45-3ba7-4696-b77a-3f9670d694b8\\\"\\u003ELicensing\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Licensing\"},{\"textarea\":\"\\u003Cp\\u003EEnquiry Service, Ask LMA\\u003Cbr \\u002F\\u003ELondon Metropolitan Archives\\u003Cbr \\u002F\\u003E40 Northampton Road\\u003Cbr \\u002F\\u003ELondon EC1R 0HB\\u003Cbr \\u002F\\u003E020 7332 3820\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact the LMA Team - opens in a new tab\\\" href=\\\"https:\\u002F\\u002Fcityoflondon-self.achieveservice.com\\u002Fservice\\u002FContact_the_City?sid=40\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the LMA Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fthings-to-do\\u002Fhistory-and-heritage\\u002Flondon-metropolitan-archives\\\" data-nodeid=\\\"e1fa968e-d724-4088-9f9d-6d67129830cf\\\"\\u003ELondon Metropolitan Archives\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"London Metropolitan Archives\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E020 7332 1101\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"mailto:porthealth@cityoflondon.gov.uk\\\"\\u003EContact the London Port Health Authority Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fservices\\u002Fbusiness-standards\\u002Flondon-port-health-authority\\\" data-nodeid=\\\"2b395aef-662e-452c-ae18-8d982813747c\\\"\\u003ELondon Port Health Authority\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"London Port Health Authority\"},{\"textarea\":\"\\u003Cp\\u003EMansion House\\u003Cbr \\u002F\\u003ELondon EC4N 8BH\\u003Cbr \\u002F\\u003E020 7626 2500\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact Mansion House Team - opens in a new tab\\\" href=\\\"https:\\u002F\\u002Fcityoflondon-self.achieveservice.com\\u002Fservice\\u002FContact_the_City?sid=41\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Mansion House Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fabout-us\\u002Fabout-the-city-of-london-corporation\\u002Fmansion-house\\\" data-nodeid=\\\"2609cba4-4ce3-4c82-9856-4efb4603285d\\\"\\u003EMansion House\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Mansion House\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fnews.cityoflondon.gov.uk\\u002F\\\"\\u003ENews and media\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Media enquiries\"},{\"textarea\":\"\\u003Cp\\u003EMembers' Room\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fabout-us\\u002Fcouncillors-committees-meetings\\\" data-nodeid=\\\"c2d8907b-545a-4a65-ba63-257891edef11\\\"\\u003ECity of London Corporation Councillors\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Members\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E020 7332 3366\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact Parking Team\\\" href=\\\"https:\\u002F\\u002Fmycity.cityoflondon.gov.uk\\u002Fen\\u002Fservice\\u002FContact_the_City?sid=17\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Parking Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fservices\\u002Fparking\\\" data-nodeid=\\\"e93143aa-e3ac-461b-90b6-51613ee1e33f\\\"\\u003EParking\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Parking\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E020 7332 1710\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact Planning Team\\\" href=\\\"https:\\u002F\\u002Fmycity.cityoflondon.gov.uk\\u002Fen\\u002Fservice\\u002FContact_the_City?sid=24\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Planning Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fservices\\u002Fplanning\\\" data-nodeid=\\\"c933913f-f638-495d-8bf3-61dc31a99226\\\"\\u003EPlanning\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Planning\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E020 7606 3110\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact Recycling Team\\\" href=\\\"https:\\u002F\\u002Fmycity.cityoflondon.gov.uk\\u002Fen\\u002Fservice\\u002FContact_the_City?sid=8\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Recycling Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fservices\\u002Fwaste-and-recycling\\\" data-nodeid=\\\"f059a82f-a4b7-4178-9475-0b5a7e1ddfe7\\\"\\u003ERecycling\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Recycling\"},{\"textarea\":\"\\u003Cp\\u003ECity of London\\u003Cbr \\u002F\\u003EWalbrook Wharf 78-83\\u003Cbr \\u002F\\u003EUpper Thames Street\\u003Cbr \\u002F\\u003ELondon EC4R 3TD\\u003Cbr \\u002F\\u003E020 7332 3406\\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact Trading Standards Team\\\" href=\\\"https:\\u002F\\u002Fmycity.cityoflondon.gov.uk\\u002Fen\\u002Fservice\\u002FContact_the_City?sid=13\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Trading Standards Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fsupporting-businesses\\u002Fbusiness-support-and-advice\\u002Ftrading-standards\\\" data-nodeid=\\\"142c0b8e-6c91-4fe4-9e74-4bd4cd7b5b80\\\"\\u003ETrading Standards\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Trading Standards\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E020 7332 3553  \\u002F 3554 \\u003Cbr \\u002F\\u003E\\u003Ca title=\\\"Contact Traffic Management Team\\\" href=\\\"https:\\u002F\\u002Fmycity.cityoflondon.gov.uk\\u002Fen\\u002Fservice\\u002FContact_the_City?sid=17\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact the Traffic Management Team\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fservices\\u002Fstreets\\u002Froad-highways-and-pavements\\u002Froad-closures\\\" data-nodeid=\\\"7c47ee84-d5d9-4aae-8e98-26b91bc808bf\\\"\\u003ETraffic management\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Traffic management\"},{\"textarea\":\"\\u003Cp\\u003ECity of London Corporation\\u003Cbr \\u002F\\u003EGuildhall, PO Box 270\\u003Cbr \\u002F\\u003ELondon EC2P 2EJ\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fsupporting-businesses\\u002Fbusiness-support-and-advice\\u002Fwholesale-markets\\\" data-nodeid=\\\"4fb52ce4-4636-4a85-90f0-1398a3a3f505\\\"\\u003EWholesale markets\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Wholesale markets\"}]},{\"type\":\"button\",\"value\":{\"entryLink\":{\"image\":null,\"title\":\"Feedback\",\"sys\":{\"owner\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Ffooter\\u002Ffeedback\"],\"uri\":\"\\u002Ffooter\\u002Ffeedback\",\"version\":{\"publishedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"created\":\"2019-11-14T15:37:59.3521165Z\",\"versionNo\":\"16.0\",\"modified\":\"2024-01-10T13:38:49.4029633Z\",\"modifiedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"published\":\"2024-01-10T13:39:05.4275842Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"f5b833fc-2091-46fd-9121-82e773a1ef0a\",\"projectId\":\"website\",\"slug\":\"feedback\",\"properties\":{}},\"entryTitle\":\"Feedback\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Ch2\\u003EComments, complaints and suggestions\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EWho to contact at the City Corporation according to the type of feedback you want to give.\\u003C\\u002Fp\\u003E\"},{\"type\":\"accordion\",\"value\":[{\"textarea\":\"\\u003Cp\\u003EThe City aims to be helpful, efficient and to deliver your services right first time. However, we know there are times you may not be happy or you may want to make a suggestion about how we can improve. We want to correct our mistakes quickly and always seek to enhance our service delivery. As part of this your feedback - comments, complaints and suggestions - are important to us.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EA comment or suggestion is…\\u003C\\u002Fstrong\\u003E We define a comment or suggestion as a matter which proposes an improvement \\u002F change to existing services to ensure more successful delivery, or as a request for a service that is made for the first time. All comments and suggestions will be used as part of planning the improvement and delivery of your services. We will not respond to comments and suggestions unless we have your contact details and need to clarify something with you.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EA complaint is…\\u003C\\u002Fstrong\\u003E We define a complaint as “A complaint is an expression of dissatisfaction by the public, however made, about the conduct, standard of service, actions or lack of action by the City of London Corporation or its staff” and we deal with complaints through a simple three-stage procedure.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EPlease note that this procedure is not intended for cases where the City of London has taken a decision in a proper manner but with which you disagree or where you wish to complain about other persons or organisations - unless they are working for the City of London. We will also not respond to or pursue feedback that is identified as frivolous or vexatious.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EMaking a concise complaint\\u003C\\u002Fstrong\\u003E To ensure the quickest response you will need to email the relevant department’s complaint team directly. If you cannot find details for the relevant department you can contact the \\u003Ca href=\\\"mailto:complaints@cityoflondon.gov.uk\\\"\\u003Egeneral complaints team\\u003C\\u002Fa\\u003E who will be able to assist.  To ensure complaints are quickly identified, we would be grateful if you could state \\u003Cstrong\\u003EComplaint\\u003C\\u002Fstrong\\u003E in the subject line. \\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf we don't have all the information we need to deal with a complaint, we will have to contact you in order to request it. This will add to the overall time taken to resolve your complaint. Consequently, we recommend that before you make a complaint, you consider what needs to be included. Be specific and focus on the issue - what, why, when, where, who - and briefly explain all the relevant circumstances surrounding your complaint.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EStage one\\u003C\\u002Fstrong\\u003E The best people to deal with a complaint are those who provide the service - please contact them first (details below). They will try to sort out the problem as quickly as possible - mistakes and misunderstandings can often be sorted out on the spot. Once you have made your complaint you can expect a full response within 10 working days. If we aren't able to investigate your complaint in full within this time, we will contact you to advise you of the delay and to let you know when you can expect a final response.\\u003C\\u002Fp\\u003E\\n\\u003Ctable style=\\\"border-collapse: collapse; width: 99.6622%; height: 362px;\\\" border=\\\"1\\\"\\u003E\\u003Ccaption\\u003E\\u003Cstrong\\u003EList of contacts\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fcaption\\u003E\\n\\u003Ctbody\\u003E\\n\\u003Ctr\\u003E\\n\\u003Cth style=\\\"width: 50.0139%; text-align: left;\\\"\\u003EDepartment\\u003C\\u002Fth\\u003E\\n\\u003Cth style=\\\"width: 50.0139%; text-align: left;\\\"\\u003EEmail address\\u003C\\u002Fth\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003EBarbican Centre\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:info@barbican.org.uk\\\"\\u003EEmail Barbican Centre\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr style=\\\"height: 22px;\\\"\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003ECity Surveyor\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:citysurveyor@cityoflondon.gov.uk\\\"\\u003EEmail City Surveyor\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003EChamberlain’s Department\\u003Cbr \\u002F\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003ECouncil Tax\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EBusiness Rates\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ESundry and Property\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:PA-ChamberlainSecretariat@cityoflondon.gov.uk\\\"\\u003EEmail Chamberlain's\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003E\\u003Ca href=\\\"mailto:counciltax@cityoflondon.gov.uk\\\"\\u003EEmail Council Tax\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca href=\\\"mailto:businessrates@cityoflondon.gov.uk\\\"\\u003EEmail Business Rates\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca href=\\\"mailto:chbincome@cityoflondon.gov.uk\\\"\\u003EEmail Sundry and Property\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003ECommunity and Children’s Services\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:businessunitteam@cityoflondon.gov.uk\\\"\\u003EEmail Community and Children's Services\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003EEnvironment Department\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:envinformation@cityoflondon.gov.uk\\\"\\u003EEmail Environment Information\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003EFreedom of Information Access Requests (including CCTV)\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:Information.Officer@cityoflondon.gov.uk\\\"\\u003EEmail Freedom of Information\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003EHousing Services\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:housing.complaints@cityoflondon.gov.uk\\\"\\u003EEmail Housing Services\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003EPCN Challenges\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:des-pto@cityoflondon.gov.uk\\\"\\u003EEmail PCN Challenges\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003ERemembrancer’s Department\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:REM.Enquiries@cityoflondon.gov.uk\\\"\\u003EEmail Remembrancer's\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr style=\\\"height: 22px;\\\"\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%; height: 22px;\\\"\\u003EWholesale Markets\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%; height: 22px;\\\"\\u003E\\u003Ca href=\\\"mailto:directorate.markets@cityoflondon.gov.uk\\\"\\u003EEmail Wholesale Markets\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003C\\u002Ftbody\\u003E\\n\\u003C\\u002Ftable\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EStage two\\u003C\\u002Fstrong\\u003E If you are not happy with the outcome from stage one, you can take the matter further. Please respond to the relevant department and they will arrange a review of your complaint by the Chief Officer of the department, or a nominated senior officer. Again, you can expect a full response within 10 working days, or we will contact you to advise you of the delay and to let you know when you can expect a final response.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EStage three\\u003C\\u002Fstrong\\u003E If you are still unhappy after the stage two investigation, you can contact the \\u003Ca href=\\\"mailto:complaints@cityoflondon.gov.uk\\\"\\u003Egeneral complaints team\\u003C\\u002Fa\\u003E. Our final review and response will be undertaken by the Town Clerk & Chief Executive, or a senior officer acting on his\\u002Fher behalf and will be a completely independent investigation of stages one and two of your complaint. In your letter you should outline why you do not feel the responses at stages one and two were satisfactory and the remedial action you wish the City of London to take. As for the previous stages you can expect a full response within 10 working days, or we will contact you to advise of the delay and to let you know when you can expect a full response.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf the stage three review doesn't resolve your complaint and you want to take it further you will need to contact the Local Government Ombudsman.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf after any stage you don't get back to us within four weeks of our response to you we will consider that you have been satisfied with the response you have received.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003EOther procedures\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EWe do not use the procedure set out above to deal with all complaints. There are special arrangements and a different form for complaints about \\u003Ca title=\\\"Contact the Adult Social Care team\\\" href=\\\"\\u002Fservices\\u002Fsocial-care-for-adults\\u002Fcontact-adult-social-care\\\"\\u003EAdult Social Care services\\u003C\\u002Fa\\u003E and \\u003Ca href=\\\"\\u002Fservices\\u002Fchildren-and-families\\\" data-nodeid=\\\"ff338031-c534-4200-955e-906aee61ae1a\\\"\\u003EFamily and Young People's services\\u003C\\u002Fa\\u003E and there is also a separate procedure for complaints about schools. Please \\u003Ca title=\\\"Schools\\\" href=\\\"\\u002Fservices\\u002Feducation-and-learning\\u002Fschools\\\" data-nodeid=\\\"9ac53e77-b662-49f8-8a07-71e67b9cd6b9\\\"\\u003Econtact the school directly if you have a complaint\\u003C\\u002Fa\\u003E. We would not normally deal with a complaint under our process if it is being dealt with or was previously dealt with by legal proceedings. In addition, some complaints have their own appeals procedures - for example, disputes over parking tickets and planning applications. We will be able to advise you on the correct procedure or appeals process.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003EComplaints about Members\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EThere is a separate \\u003Ca href=\\\"\\u002Fabout-us\\u002Fplans-policies\\u002Fcorporate-governance\\\" data-nodeid=\\\"882b9efa-4392-4c37-81e8-40536abe8915\\\"\\u003Ecomplaints procedure in relation to Members\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\",\"title\":\"Making a comment, complaint or suggestion\"},{\"textarea\":\"\\u003Cp\\u003EThe Local Government Ombudsman provides an independent service which will investigate any sort of complaint about the authority. You can complain to the Ombudsman at any time, but he will usually ask the Council to investigate the matter first if it has not already gone through our complaints procedure. A leaflet giving advice on how to complain can be downloaded from the Ombudsman's website or obtained by contacting the office (see below).\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EYou can email or write to the Ombudsman or ring them direct.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003ELocal Government Ombudsman\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThe Local Government Ombudsman PO Box 4771 Coventry CV4 0EH\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EHelpline 0300 061 0614 \\u003Ca title=\\\"Opens in a new tab\\\" href=\\\"https:\\u002F\\u002Fwww.lgo.org.uk\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EThe Local Government and Social Care Ombudsman Website\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EWhere else can you get help?\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EYou may wish to ask for help at any stage from your local Ward Member or MP. The Citizens Advice Bureau has staff who can help you make the complaint. Visit the Citizens Advice Bureau website for more information.\\u003C\\u002Fp\\u003E\",\"title\":\"Local Government Ombudsman\"}]},{\"type\":\"assetFile\",\"value\":{\"text\":null,\"sys\":{\"owner\":\"ContentImporter\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryApproval\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"assetFile\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ContentImporter\",\"created\":\"2022-05-17T09:53:58.3489463Z\",\"versionNo\":\"2.0\",\"modified\":\"2022-07-11T11:34:49.9573635Z\",\"modifiedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"published\":\"2022-07-11T11:34:53.1585126Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"f1f2bb41-d1a1-49fe-8f04-972a8a7f252c\",\"projectId\":\"website\",\"slug\":\"foi-complaints-procedure-1\",\"properties\":{}},\"title\":\"FOI complaints procedure (149KB)\",\"entryTitle\":\"FOI complaints procedure (149KB)\"}},{\"type\":\"assetFile\",\"value\":{\"text\":null,\"sys\":{\"owner\":\"ContentImporter\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryApproval\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"assetFile\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ContentImporter\",\"created\":\"2022-05-17T09:53:49.0502Z\",\"versionNo\":\"2.0\",\"modified\":\"2022-07-11T11:34:06.7316629Z\",\"modifiedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"published\":\"2022-07-11T11:34:09.839591Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"33310d81-fa8e-4244-8346-73e65091c79c\",\"projectId\":\"website\",\"slug\":\"environmental-information-regulations-complaints-procedure-1\",\"properties\":{}},\"title\":\"Environmental Information Regulations complaints procedure (116KB)\",\"entryTitle\":\"Environmental Information Regulations complaints procedure (116KB)\"}},{\"type\":\"assetFile\",\"value\":{\"text\":null,\"sys\":{\"owner\":\"ContentImporter\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryApproval\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"assetFile\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"ContentImporter\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ContentImporter\",\"created\":\"2022-05-17T09:52:27.7886129Z\",\"versionNo\":\"1.0\",\"modified\":\"2022-05-17T09:52:27.7886129Z\",\"modifiedBy\":\"ContentImporter\",\"published\":\"2022-05-17T09:52:29.3667302Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"41ea39ae-f69c-4ab1-8676-52bc152f03d9\",\"projectId\":\"website\",\"slug\":\"re-use-of-public-sector-information-regulations-complaints-procedure-pdf-43kb\",\"properties\":{}},\"title\":\"Re-Use of Public Sector Information Regulations complaints procedure PDF (43KB)\",\"entryTitle\":\"Re-Use of Public Sector Information Regulations complaints procedure PDF (43KB)\"}},{\"type\":\"assetFile\",\"value\":{\"text\":null,\"sys\":{\"owner\":\"ContentImporter\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryApproval\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"assetFile\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ContentImporter\",\"created\":\"2022-05-17T09:52:01.6289205Z\",\"versionNo\":\"2.0\",\"modified\":\"2023-02-27T10:55:56.008843Z\",\"modifiedBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"published\":\"2023-02-27T10:56:04.6433607Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"0e01419d-1c91-4449-845b-8973799e29eb\",\"projectId\":\"website\",\"slug\":\"data-protection-complaints-procedure-pdf-36kb\",\"properties\":{}},\"title\":\"Data Protection complaints procedure PDF (36KB)\",\"entryTitle\":\"Data Protection complaints procedure PDF (36KB)\"}},{\"type\":\"textArea\",\"value\":\"\\u003Ch3\\u003EContact a City Corporation department\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003ETo find the relevant department or locate the service you require visit \\u003Ca title=\\\"Contact the City Corporation\\\" href=\\\"\\u002Ffooter\\u002Fcontact-the-city-corporation\\\" data-nodeid=\\\"5f543de2-8741-4504-8c98-0a44b58fab84\\\"\\u003EContact the City Corporation\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003EContact a Member\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"http:\\u002F\\u002Fdemocracy.cityoflondon.gov.uk\\u002FmgFindMember.aspx\\\"\\u003ESee How to find a Councillor\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003EAbout this website\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EWe welcome your feedback about the content of this site - please email the \\u003Ca title=\\\"web@cityoflondon.gov.uk\\\" href=\\\"mailto:web@cityoflondon.gov.uk\\\"\\u003Eweb team\\u003C\\u002Fa\\u003E in the Communications department.\\u003C\\u002Fp\\u003E\"}]},\"externalLink\":null,\"text\":\"Give us your 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statement\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EThis accessibility statement applies to www.cityoflondon.gov.uk\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThis website is run by the City of London Corporation. We want as many people as possible to be able to use this website. For example, that means you should be able to:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Echange colours, contrast levels and fonts\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Ezoom in up to 300% without the text spilling off the screen\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Enavigate most of the website using just a keyboard\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Enavigate most of the website using speech recognition software\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Elisten to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003EWe’ve also made the website text as simple as possible to understand.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fmcmw.abilitynet.org.uk\\u002F\\\" target=\\\"_blank\\\" rel=\\\"external noopener\\\"\\u003EAbilityNet\\u003C\\u002Fa\\u003E has advice on making your device easier to use if you have a disability.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EHow accessible this website is\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EAs part of our commitment to accessibility, we engaged with the Shaw Trust Accessibility Services to carry out an assessment of our site and found the following issues:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003ESome pages do not have a logical heading structure\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ESome pages have HTML markup errors\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ESome pages contain data tables with incorrect markup\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ESome of our downloadable document content is inaccessible\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Ch2\\u003EFeedback and contact information\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EIf you need information on this website in a different format \\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Econtact \\u003Ca href=\\\"mailto:web@cityoflondon.gov.uk\\\"\\u003Eweb@cityoflondon.gov.uk\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Ecall \\u003Cstrong\\u003E020 7606 3030\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca href=\\\"\\u002Ffooter\\u002Fcontact-the-city-corporation\\\" data-nodeid=\\\"5f543de2-8741-4504-8c98-0a44b58fab84\\\"\\u003Econtact the relevant department directly\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003EWe’ll consider your request and get back to you in  between two to ten working days (dependent on the department contacted).\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EReporting accessibility problems with this website\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EWe’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact \\u003Ca href=\\\"mailto:web@cityoflondon.gov.uk\\\"\\u003Eweb@cityoflondon.gov.uk\\u003C\\u002Fa\\u003E in the first instance.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EEnforcement procedure\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThe Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, \\u003Ca href=\\\"https:\\u002F\\u002Fwww.equalityadvisoryservice.com\\u002F\\\" target=\\\"_blank\\\" rel=\\\"external noopener\\\"\\u003Econtact the Equality Advisory and Support Service (EASS)\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EContacting us by phone or visiting us in person\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003ESome of our meeting rooms have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EFind out how to \\u003Ca href=\\\"\\u002Ffooter\\u002Fcontact-the-city-corporation\\\" data-nodeid=\\\"5f543de2-8741-4504-8c98-0a44b58fab84\\\"\\u003Econtact the relevant department directly.\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003ETechnical information about this website’s accessibility\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThe City of London Corporation is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003ECompliance status\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EThis website is partially compliant with the \\u003Ca href=\\\"https:\\u002F\\u002Fwww.w3.org\\u002FTR\\u002FWCAG21\\u002F\\\" target=\\\"_blank\\\" rel=\\\"external noopener\\\"\\u003EWeb Content Accessibility Guidelines version 2.1\\u003C\\u002Fa\\u003E AA standard, due to the non-compliances listed below.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003ENon-accessible content\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThe content listed below is non-accessible for the following reasons.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003ENon-compliance with the accessibility regulations\\u003C\\u002Fh3\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003ESome pages do not have a logical heading structure\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ESome pages have HTML markup errors\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ESome pages contain data tables with incorrect markup\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ESome of our downloadable document content is inaccessible\\u003C\\u002Fli\\u003E\\n\\u003Cli style=\\\"list-style-type: none;\\\"\\u003E \\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Ch3\\u003EContent that’s not within the scope of the accessibility regulations\\u003C\\u002Fh3\\u003E\\n\\u003Ch4\\u003EPDFs and other documents\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003ESome of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. \\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThe accessibility regulations \\u003Ca href=\\\"http:\\u002F\\u002Fwww.legislation.gov.uk\\u002Fuksi\\u002F2018\\u002F952\\u002Fregulation\\u002F4\\u002Fmade\\\" target=\\\"_blank\\\" rel=\\\"external noopener\\\"\\u003Edo not require us to fix PDFs or other documents published before 23 September 2018\\u003C\\u002Fa\\u003E if they’re not essential to providing our services. For example, we do not plan to fix scanned documents, but will provide departmental contact details instead so that an alternative can be requested.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EAny new PDFs or Word documents we publish will meet accessibility standards.\\u003C\\u002Fp\\u003E\\n\\u003Ch4\\u003EVideo\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003EAll our embedded videos are captioned across the site. We feel that our videos are descriptive enough for blind and visually impaired users without the need for audio description. However, please contact \\u003Ca href=\\\"mailto:web@cityoflondon.gov.uk\\\"\\u003Eweb@cityoflondon.gov.uk\\u003C\\u002Fa\\u003E if you need to request an alternative.\\u003C\\u002Fp\\u003E\\n\\u003Ch4\\u003ELive video\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003EWe do not plan to add captions to live video streams because live video is \\u003Ca href=\\\"http:\\u002F\\u002Fwww.legislation.gov.uk\\u002Fuksi\\u002F2018\\u002F952\\u002Fregulation\\u002F4\\u002Fmade\\\" rel=\\\"external\\\"\\u003Eexempt from meeting the accessibility regulations\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EWhat we’re doing to improve accessibility\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003ETo help us improve our accessibility we are actively engaging with the Shaw Trust Accessibility Services who are supporting us by assessing the accessibility of the website using a team of real people and technical knowledge.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EOnce we have achieved a satisfactory level of accessibility, they will continue to support us on a monthly basis by checking our content for common accessibility issues that might have crept in during the previous 30 days.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EPreparation of this accessibility statement\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThis statement was prepared on 4 October 2021. It was last reviewed on 4 October 2021.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThis website was last fully tested on 23 September 2021. The test was carried out by the Shaw Trust Accessibility Services and has been awarded \\u003Ca href=\\\"https:\\u002F\\u002Fwww.accessibility-services.co.uk\\u002Fcertificates\\u002Fcity-of-london-2020\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003Ethe Shaw Trust accessible rating\\u003C\\u002Fa\\u003E. Since then, to ensure that accessibility is maintained, each month 122 checks are carried out against 21 Level A accessibility checkpoints plus 14 checks against 7 Level AA checkpoints. The certificate is renewed on a monthly basis.\\u003C\\u002Fp\\u003E\"},{\"type\":\"image\",\"value\":{\"altText\":\"Shaw Trust accessibility validated logo\",\"transformations\":null,\"caption\":\"\",\"asset\":{\"sys\":{\"owner\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"metadata\":{\"includeInAToZ\":false,\"includeInSearch\":true,\"includeInSiteMap\":false,\"includeInMenu\":false,\"nodeId\":\"c7ef61a2-c0a5-4f61-9417-023971b2458c\"},\"dataFormat\":\"asset\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"image\",\"language\":\"en-GB\",\"uri\":\"\\u002Fimage-library\\u002FImages\\u002FAbout-website\\u002Fshawtrust-accessible.x3e0f0536.jpg\",\"version\":{\"publishedBy\":\"ServicesUser\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ServicesUser\",\"created\":\"2021-10-12T10:00:30.2035136Z\",\"versionNo\":\"1.0\",\"modified\":\"2021-10-12T10:00:30.3598494Z\",\"modifiedBy\":\"ServicesUser\",\"published\":\"2021-10-12T10:00:43.9701483Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"c7ef61a2-c0a5-4f61-9417-023971b2458c\",\"projectId\":\"website\",\"slug\":null,\"properties\":{\"filename\":\"shawtrust-accessible.jpg\",\"fileSize\":52900,\"filePath\":\"\\u002Fimage-library\\u002FImages\\u002FAbout-website\\u002F\",\"width\":962,\"fileId\":\"c7ef61a2-c0a5-4f61-9417-023971b2458c\",\"height\":291}},\"title\":\"shawtrust_accessible\",\"entryTitle\":\"shawtrust_accessible\"}}}]},{\"image\":{\"altText\":\"\",\"transformations\":null,\"caption\":\"\",\"asset\":{\"sys\":{\"owner\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"metadata\":{\"includeInAToZ\":false,\"includeInSearch\":true,\"includeInSiteMap\":false,\"includeInMenu\":false,\"nodeId\":\"45e4157e-f1ea-407c-bde7-1d836c78776c\"},\"workflow\":{\"id\":\"contensisEntryBasic\",\"state\":\"versionComplete\"},\"dataFormat\":\"asset\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"image\",\"language\":\"en-GB\",\"uri\":\"\\u002Fimage-library\\u002Fabout-us\\u002Fmembers-democracy.xe621eecd.jpg\",\"version\":{\"publishedBy\":\"ServicesUser\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ServicesUser\",\"created\":\"2020-01-17T12:14:13.9416748Z\",\"versionNo\":\"3.0\",\"modified\":\"2023-03-14T15:31:34.8996932Z\",\"modifiedBy\":\"ServicesUser\",\"published\":\"2023-03-14T15:31:36.0715766Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"45e4157e-f1ea-407c-bde7-1d836c78776c\",\"projectId\":\"website\",\"slug\":null,\"properties\":{\"filename\":\"members-democracy.jpg\",\"fileSize\":354861,\"filePath\":\"\\u002Fimage-library\\u002Fabout-us\\u002F\",\"width\":1920,\"fileId\":\"45e4157e-f1ea-407c-bde7-1d836c78776c\",\"height\":630}},\"title\":\"members-democracy\",\"entryTitle\":\"members-democracy\"}},\"title\":\"Councillors, committees and meetings\",\"sys\":{\"owner\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Fabout-us\\u002Fcouncillors-committees-meetings\"],\"uri\":\"\\u002Fabout-us\\u002Fcouncillors-committees-meetings\",\"version\":{\"publishedBy\":\"ContentImporter\",\"archived\":null,\"deleted\":null,\"createdBy\":\"\",\"created\":\"2020-01-16T16:31:10.0342448Z\",\"versionNo\":\"12.0\",\"modified\":\"2022-05-18T09:39:28.8221788Z\",\"modifiedBy\":\"ContentImporter\",\"published\":\"2022-05-18T09:39:29.7753148Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"59343ba3-57da-4f33-9226-8473969ef209\",\"projectId\":\"website\",\"slug\":\"councillors-committees-and-meetings\",\"properties\":{}},\"entryTitle\":\"Councillors, committees and meetings\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EOur decision-making arrangements operate on a committee-based system whereby elected Members (Councillors) are appointed annually to serve on our many committees and sub committees. These committees, the principal governing body being the Court of Common Council, meet regularly throughout the year.\\u003C\\u002Fp\\u003E\"},{\"type\":\"button\",\"value\":{\"entryLink\":null,\"externalLink\":\"https:\\u002F\\u002Fdemocracy.cityoflondon.gov.uk\\u002F\",\"text\":\"Calendar, committees and meetings\",\"titleAttribute\":\"Democracy\",\"target\":\"New window\"}},{\"type\":\"textArea\",\"value\":\"\\u003Ch2\\u003ECouncillors\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003ECouncillors represent a wide range of professions and City interests and take the major strategic decisions that direct the work of the City Corporation. They sit on a variety of committees - also open to the public - that manage the organisation’s different functions.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThere are two main types of committee – the first is made up of one member from each of the City's wards plus ex-officio members (membership due to holding a specific office or role); the second is made up members directly elected by the Court of Common Council plus ex officio members. They are elected on a non-party political basis and are unpaid.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EThe Court of Common Council\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThis is the City Corporation's primary decision-making assembly, and usually meets every four weeks. Its main business focuses on the reports of committees and members' questions and motions. It works through committees, like any other local authority, but it is unique in that it is non-party political.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EMembers of the Common Council (also referred to as Common Councillors) are elected by the wards of the City every four years. Each ward returns between two and 10 members depending on the size of the electorate.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EThe Court of Aldermen\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThere are 25 Aldermen, one elected for each Ward in the City of London. They all serve on the Court of Aldermen, which meets eight times a year and is chaired by the Lord Mayor. Aldermen are elected at least every six years on a rolling basis.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EAldermen also serve on the Court of Common Council committees, act as governors and trustees of a variety of schools, hospitals, charitable foundation and trust with connections to the City of London.\\u003C\\u002Fp\\u003E\"}]},{\"image\":null,\"link\":\"https:\\u002F\\u002Fmycity.cityoflondon.gov.uk\\u002F\",\"text\":\"Report, Pay, Apply\",\"title\":\"Report, Pay, Apply\",\"sys\":{\"owner\":\"\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryBasic\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"externalLink\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"\",\"archived\":null,\"deleted\":null,\"createdBy\":\"\",\"created\":\"2019-12-23T17:17:18.0157459Z\",\"versionNo\":\"9.0\",\"modified\":\"2020-07-17T10:42:48.643109Z\",\"modifiedBy\":\"\",\"published\":\"2020-07-17T10:42:51.3562583Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"23a0e8bc-d435-4e80-8845-c446a302a2d5\",\"projectId\":\"website\",\"slug\":\"my-city\",\"properties\":{}},\"entryTitle\":\"Report, Pay, Apply\"}],\"footerMenuColumns\":[{\"columnTitleLink\":null,\"links\":[{\"image\":null,\"title\":\"Cookies\",\"sys\":{\"owner\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Ffooter\\u002Fcookies\"],\"uri\":\"\\u002Ffooter\\u002Fcookies\",\"version\":{\"publishedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"created\":\"2019-11-14T15:27:07.8203017Z\",\"versionNo\":\"6.0\",\"modified\":\"2023-12-01T10:47:14.796565Z\",\"modifiedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"published\":\"2023-12-01T10:47:28.7847238Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"1bf7e454-a116-4bb6-929d-c783371b698e\",\"projectId\":\"website\",\"slug\":\"cookies\",\"properties\":{}},\"entryTitle\":\"Cookies\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EWhen we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These small amounts of information are known as cookies.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EWhat are cookies?\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003ECookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your device. Some expire at the end of your website session; others remain on your device for slightly longer.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ECookies do not contain any personal information about you and cannot be used to identify you personally. You may safely turn off cookies on our web site without affecting how our web pages are displayed or function.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EHow are cookies used?\\u003C\\u002Fh2\\u003E\\n\\u003Ch3\\u003ECookies are used to improve our website and your experience when using it through, for example:\\u003C\\u002Fh3\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Erecognising that you may already have entered a username and password so you don't need to enter it every time you need to logon\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Emeasuring how many people are using our web pages, so they can be made easier to use and there's enough capacity to ensure they are fast\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eanalysing data to help us understand how people interact with our web pages so we can make them better\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Ch2\\u003EHow does the City of London website use cookies?\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003ECookies enable us to identify your device, or you when you have logged in. We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EWe use cookies to enhance the functionality of the website by storing your preferences, for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EWe don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003ETypes of cookies\\u003C\\u002Fh2\\u003E\\n\\u003Ch3\\u003EFirst party cookies\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EFirst party cookies are cookies placed by the specific website visited - the website displayed in the browser’s address bar. In our case that’s www.cityoflondon.gov.uk.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003ELinked to third party cookies\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003ELinked to third party cookies are cookies placed by a third party website that the City of London’s website provides a link to. External links they are marked with an icon ( ) to help you identify them.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EWhat cookies does the City of London website put on my device?\\u003C\\u002Fh2\\u003E\\n\\u003Ch3\\u003EFirst party cookies\\u003C\\u002Fh3\\u003E\\n\\u003Ch4\\u003ECookie preference\\u003Cbr \\u002F\\u003EType: Necessary, Name: Cookie Control\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003EThis cookie is used to remember a user’s choice about cookies on \\u003Ca href=\\\"http:\\u002F\\u002Fwww.cityoflondon.gov.uk\\\"\\u003Ewww.cityoflondon.gov.uk\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EWhere users have previously indicated a preference, that user’s preference will be stored in this cookie.\\u003C\\u002Fp\\u003E\\n\\u003Ch4\\u003EPreferences\\u003Cbr \\u002F\\u003EType: Optional - Functionality cookies, Name: splashScreen\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003EThis cookie is used to remember a user’s choice on \\u003Ca href=\\\"http:\\u002F\\u002Fwww.cityoflondon.gov.uk\\\"\\u003Ewww.cityoflondon.gov.uk\\u003C\\u002Fa\\u003E. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003ESession cookies for logged in user\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EOur website uses a cookie to recognise that you may already have entered your username and password so you don't need to enter it every time you logon.\\u003C\\u002Fp\\u003E\\n\\u003Ch4\\u003EUniversal Google analytics\\u003Cbr \\u002F\\u003EType: Optional - Performance cookies, Names:_ga, _gali, _gat, _gid \\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003EOur website uses Google analytics to measure how many people are using our web pages and to help us understand how people interact with our web pages so we can make them better. Google uses a cookie to enable us to gather this information. \\u003Ca href=\\\"https:\\u002F\\u002Fsupport.google.com\\u002Fanalytics\\u002Fanswer\\u002F6004245\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ERead Google's overview of privacy and safeguarding data\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Ch4\\u003EX\\u003Cbr \\u002F\\u003EType: Optional - Performance cookies, Names: gt, ct0, Guest_id\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003EOur website contains pages that embed content from our X feeds. This functionality uses a cookie to facilitate this.\\u003C\\u002Fp\\u003E\\n\\u003Ch5\\u003EShare\\u003C\\u002Fh5\\u003E\\n\\u003Cp\\u003ESome of the pages in our website can be shared with third party websites, like X. Occasionally a cookie is used to by the third party to enable you to do this (see above).\\u003C\\u002Fp\\u003E\\n\\u003Ch4\\u003EiFrames\\u003Cbr \\u002F\\u003EType; Functionality cookies, Names: CONSENT, VISITOR_INFO1_LIVE, YSC, __Secure-, ENID, NID\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003EOur website uses iFrames to display third party content, such as Facebook and Google Maps, within a web page. In some cases, this third party content may place a cookie on your device.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003ELinked to third party cookies\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EOur website contains links to various external websites that may place a cookie on your device. To enable you to differentiate between internal and external links, external links are marked with an icon ( ).\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EDuration of cookies\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EPersistent cookies last as follows\\u003Cbr \\u002F\\u003E_gat_gtag_UA_21582611_3 \\u003Cstrong\\u003Eone minute\\u003Cbr \\u002F\\u003E\\u003C\\u002Fstrong\\u003E_gid \\u003Cstrong\\u003Eone day\\u003Cbr \\u002F\\u003E\\u003C\\u002Fstrong\\u003E_ga \\u003Cstrong\\u003Etwo years\\u003C\\u002Fstrong\\u003E\\u003Cbr \\u002F\\u003EThese cookies are unique identifiers given to each browser to track user interactions with the website.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EOther, temporary cookies are set up by default for a maximum of \\u003Cstrong\\u003E90 days\\u003C\\u002Fstrong\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EOptional cookies are only activated if a user accepts them.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EHow to manage your cookies\\u003C\\u002Fh2\\u003E\\n\\u003Ch3\\u003EWeb browser cookies\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EIf you wish to restrict or block the cookies which are set by our website this can be done through the Cookie Controller which is accessible via the cog icon at the bottom left of your screen.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EAdditionally, you can do this for our website, or indeed any other website, through your browser settings. The 'Help' function within your browser should tell you how.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EFeedback\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EIf you have any questions about how we use cookies on our website please \\u003Ca title=\\\"Contact the City Corporation\\\" href=\\\"\\u002Ffooter\\u002Fcontact-the-city-corporation\\\" data-nodeid=\\\"5f543de2-8741-4504-8c98-0a44b58fab84\\\"\\u003Econtact us.\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\"}]},{\"image\":null,\"title\":\"Legal Notices\",\"sys\":{\"owner\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Ffooter\\u002Flegal-notices\"],\"uri\":\"\\u002Ffooter\\u002Flegal-notices\",\"version\":{\"publishedBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"created\":\"2019-11-15T10:34:53.1633177Z\",\"versionNo\":\"5.0\",\"modified\":\"2023-01-03T11:39:29.2328639Z\",\"modifiedBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"published\":\"2023-01-03T11:39:55.8994966Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"a201af89-74c5-4b45-9556-08e803a7874c\",\"projectId\":\"website\",\"slug\":\"legal-notices\",\"properties\":{}},\"entryTitle\":\"Legal Notices\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EUpdated November 2020\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThis is the website of the Mayor and Commonalty and Citizens of the City of London (\\\"the City of London\\\") of PO Box 270 Guildhall London EC2P 2EJ. Telephone 020 7606 3030. \\u003Ca title=\\\"Contact us (Opens in a new window)\\\" href=\\\"https:\\u002F\\u002Fmycity.cityoflondon.gov.uk\\u002Fservice\\u002FOnline_Service_Enquiry_Form\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EContact us form.\\u003C\\u002Fa\\u003E \\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EDefinitions\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003E\\\"Business User\\\" means a person, company, partnership or other organisation which orders goods or services from this Website in the course of their business.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\\"Cookies\\\" A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is usually a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\\"Consumer\\\" means a person who is not ordering goods or services in the course of his or her business.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E“Data Protection Legislation” means Regulation 2016\\u002F679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95\\u002F46\\u002FEC (General Data Protection Regulations (GDPR)), the Data Protection Act 2018 to the extent that it relates to processing of personal data and privacy, and all applicable law relating to the processing of Personal Data and privacy, including where applicable the guidance and codes of practice issued by the Information Commissioner;\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\\"Special Conditions\\\" means specific conditions relating to a product or service on relevant webpage of the Website.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\\"Users\\\" means collectively users of the Website\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\\"We \\u002F us \\u002F our\\\" means the City of London\\\"Website\\\" means the City of London's website currently located at www.cityoflondon.gov.uk.\\\"Working Days\\\" do not include Saturday, Sunday or Public Holidays\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\\"You \\u002F your \\u002F yours\\\" means a user of the Website\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003ETerms and Conditions of Use and General Conditions of Sale\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EBy using the Website you agree to be bound by the \\\"Terms and Conditions of Use\\\" and if you purchase any goods or services from the Website you agree to be bound by the \\\"General Conditions of Sale\\\" and any applicable Special Conditions.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf you are uncertain as to your rights or require any explanation about them please email \\u003Cu\\u003E\\u003Ca href=\\\"mailto:info@shop.cityoflondon.gov.uk\\\"\\u003Einfo@shop.cityoflondon.gov.uk\\u003C\\u002Fa\\u003E\\u003C\\u002Fu\\u003E\\u003Cstrong\\u003E.\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EDisclaimer\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThe City of London is committed to the highest standard and quality of information and every attempt has been made to present up-to-date accurate information. However, the City of London gives no warranty as to the accuracy of the information on the Website. The City of London shall not be liable for any losses or damages arising from your use of the Website, including reliance on information contained on the Website, other than in respect of death or personal injury caused by our negligence or in respect of fraud.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThe information provided on the Website has not been written to meet the individual requirements of Users and it is the responsibility of Users to satisfy themselves prior to using this information in any way that it is suitable for their purposes. Before making any decisions based on any information contained on this Website, Users are strongly advised to refer to alternative independent sources of information to confirm the basis of their decision.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EAlthough the City of London takes all reasonable measures to ensure that the information provided to it from third parties is accurate and not defamatory or offensive it cannot control the content or take responsibility for pages maintained by external providers or linked pages.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003ETerms and Conditions of Use\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003Eof the Website of the Mayor and Commonalty and Citizens of the City of London (\\\"the City of London\\\") \\\" \\u003Ca title=\\\"About us\\\" href=\\\"\\u002Fabout-us\\\" data-nodeid=\\\"0ca60829-b5c3-49e2-a503-45c2fce7ffe2\\\"\\u003EAbout Us\\u003C\\u002Fa\\u003E\\\" .\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E1. General\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E1.1 In accessing information from the Website you agree to be bound by these Terms and Conditions of Use as set out below.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.2 These Terms and Conditions of Use may change from time to time. Please check our Website frequently to see recent changes. The date when these Terms and Conditions of Use were last updated will be displayed. If you do not agree to any change you should not continue to use the Website.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.3 The Website contains proprietary notices and copyright information, the terms of which you agree to observe and follow.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.4 You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.5 The Website is made available free of charge.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.6 In the event that the City of London opens a prize draw to Users*:\\u003C\\u002Fp\\u003E\\n\\u003Col\\u003E\\n\\u003Cli\\u003Eonly one entry per User will be accepted;\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Ean eligible entrant must be an individual aged 18 or over;\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eby entering, all entrants agree to abide by these Terms and Conditions of Use;\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eall prizes are subject to availability, not exchangeable for cash, and the City of London may at its absolute discretion alter or substitute any prize for an alternative of the same or comparable value; and\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Ethe City of London does not endorse, guarantee or accept liability arising from any products or services of a third party offered as a prize in any prize draw.\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Fol\\u003E\\n\\u003Ch3\\u003E2. Security\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E2.1 You assume full responsibility for the protection of your computer system (including but not limited to any form of computer PDA mobile phone or other web browsing equipment) including hardware, software and stored data on your computer system including hardware, software and stored data of third parties who may access or be otherwise connected to your computer system. You will assume the responsibility of ensuring that programs or other data downloaded or otherwise received from this Website are free from viruses, worms, Trojan horses or other items of a destructive nature. We would advise you to run an up-to-date anti-virus program on anything you download from the Internet.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E2.2 You must take reasonable precautions to prevent the fraudulent use of your security details including password and must notify the City of London in the event that you suspect a third party has obtained your security details.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E2.3 In accordance with the requirements of the Data Protection Legislation, the City of London will take reasonable steps to ensure that data transmitted electronically to the City of London via the Website or otherwise and stored by the City of London is not accessed by unauthorised third parties. You accept the risk that data transmitted electronically to the City of London via the Website or otherwise may be intercepted before reaching the City of London or accessed from the City of London's data storage by third parties not authorised by the City of London and may be exploited unlawfully by such unauthorised third parties.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E2.4 The City of London makes no representations as to the security, quality or propriety of any website which may be accessed through the Website and accepts no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased from them. Connected websites accessed through the Website are independent websites over which the City of London does not exercise any control whether financial, editorial or of any other kind and are not in any way endorsed by the City of London.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E3. Errors\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E3.1 Information contained in the Website may contain technical inaccuracies or typographical mistakes and should not be relied on as totally accurate. Information may be changed or updated without notice and any queries relating to the information including queries as to its currency and accuracy should be addressed to the person or persons stipulated in the Special Conditions on the appropriate web pages relevant to the goods or services sought. For general content queries relating to the Website email the web team.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E4. Warranty and Liability\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E4.1 All information made available from within the Website is provided \\\"as is\\\" for information purposes only and should not be relied on as totally accurate. View Disclaimer above.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E4.2 Goods supplied from the Website should only be used for their approved uses and in accordance with their accompanying instructions for use, servicing and maintenance. You are strongly advised not to use goods supplied for any non-approved or abnormal uses.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E4.3 No employee or agent of the City of London is authorised to recommend non-approved uses and you should not rely on any such recommendations.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E4.4 The City of London will only be liable to you for any losses resulting from the use of the Website in the following circumstances:\\u003C\\u002Fp\\u003E\\n\\u003Col\\u003E\\n\\u003Cli\\u003Ewhere the losses are suffered as a result of the City of London breaking any term of the Conditions of Use and\\u002For General Conditions of Sale \\u002F Special Conditions; or\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Ewhere there is a breach of a legal duty of care owed to you by the City of London or any employees or agents of the City of London; and\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eprovided the losses are a foreseeable consequence of the City of London breaking the Conditions of Use and\\u002For General Conditions of Sale \\u002F Special Conditions; Losses are foreseeable where they could be contemplated by the User and the City of London at the time the Website is made available to the User.\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Fol\\u003E\\n\\u003Cp\\u003E4.5 The City of London will not be liable for:\\u003C\\u002Fp\\u003E\\n\\u003Col\\u003E\\n\\u003Cli\\u003Eindirect losses which happen as a side effect of the main loss or damage and which are not foreseeable;\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eany increase in loss or damage resulting from breach by you of any term of the Conditions of Use and General Conditions of Sale \\u002F Special Conditions;\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eany loss or damage resulting from the use of any other website connected to the Website by means of a hypertext link or any other link;\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eany loss of profits or other economic loss resulting from the use of the Website for business purposes\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Fol\\u003E\\n\\u003Cp\\u003E4.6 The City of London accepts no responsibility whatsoever for any data corruption, interception or delay or any inaccuracies or errors that may occur except in consumer sales to the extent that the City of London or its employees or agents is in breach of its agreement with you, negligent or in breach of its statutory duty when the provisions of Clauses 4.4 and 4.5 above will apply.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E4.7 Nothing in these terms shall exclude the City of London's liability for death or personal injury arising from the negligence of the City of London, its employees, agents or contractors resulting from the use of the Website.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E4.8 The City of London publishes the images and information on the Website in good faith. The City of London will use all reasonable endeavours to ensure that all intellectual property rights are respected and that the information and images are accurate and neither defamatory nor offensive.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E5. Copyright and Linking Policy\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E5.1 The Website belongs in all respects to the City of London.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E5.2 All intellectual property rights including copyright, Database Right, First Publication Rights, patents, Registered Trademarks, know-how, intellectual or industrial property rights including format, art direction, look and feel of the Website and its content subsisting throughout the World shall vest in the City of London.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E5.3 Users may not modify, copy, distribute, transmit, display, reproduce, publish, licence or create derivative works from data or other content found on the Website or sell any information or images obtained from the Website. Users may download information or images for private non-commercial viewing purposes only unless permitted for the purpose of making an offer appropriate to the goods or services required. Any information or images attributed to a third party and not in copyright and downloaded by you may only be used in compliance with this clause and must be properly attributed to the owner.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E5.4 Linking to other websites is permitted in accordance with the following Linking Policy:\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThe City of London is keen to promote e-government and access to online public services by encouraging other reputable websites to create links to our Website. It therefore grants a limited, revocable and non-exclusive right to create a link \\u002F s to web pages on the Website subject to the following conditions:\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ELinks to content \\u002F web pages are permitted provided you do not represent the City of London Website or content as your own or otherwise misinform Users about the origin of the content of the City of London Website.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EContent (including but not limited to text, graphics, photographs, databases) on the Website must not be copied in isolation or presented to give the impression that the content is owned by you. Content should not be loaded into frames or a border environment. City of London pages must load into the User’s entire window.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ELinks to the Website must not be used for commercial or private gain or to imply endorsement of your website, product or service by the City of London without our express written approval (email the web team).\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThe City of London will not support links to the City of London Website by political pressure groups\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EYour website must not contain distasteful, obscene, offensive, defamatory or otherwise illegal content or portray the City in a false, misleading, derogatory or offensive manner. You must not bring the City of London into disrepute by associating us with undesirable products, services or opinions.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EAny trademark, logo, crest or other identifiable emblem of the City of London shall remain the property of the City of London at all times and no licence or right to use any of the same shall be granted or implied in any way.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf you wish to link to any part of the Website you will be bound by the City of London Legal Notices including but not limited to copyright restrictions and our disclaimer.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EAny breach of these conditions will result in the termination of your limited licence to link to content on the Website.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E6. Social Media policy\\u003C\\u002Fh3\\u003E\\n\\u003Ch4\\u003EAcceptable use policy\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003EThe City of London has a number of social media outlets, on which we invite the public to follow us. Most online communities have their own rules and guidelines, which we will always follow. We reserve the right to remove any contributions that break the rules or guidelines of the relevant community, or any of the following:\\u003C\\u002Fp\\u003E\\n\\u003Col\\u003E\\n\\u003Cli\\u003EBe civil, tasteful and relevant.\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EDo not post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive.\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EDo not swear.\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EDo not post content copied from elsewhere, for which you do not own the copyright.\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EDo not post the same message, or very similar messages, more than once (also called \\\"spamming\\\").\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EDo not publicise your, or anyone else's, personal information, such as contact details.Do not advertise products or services.\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EDo not impersonate someone else.\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Fol\\u003E\\n\\u003Ch5\\u003EDefamation\\u003C\\u002Fh5\\u003E\\n\\u003Cp\\u003EPlease take care not to make defamatory statements. In law this means a statement that lowers the reputation of a person or organisation in the eyes of a reasonable person. By publishing such a statement, you may be held liable. We will therefore take down any statement that could be deemed to be defamatory.\\u003C\\u002Fp\\u003E\\n\\u003Ch5\\u003EPre-election period\\u003C\\u002Fh5\\u003E\\n\\u003Cp\\u003EThe City of London must be politically neutral in its communications. Therefore, please do not use any of our pages to promote party political messages or other content. We will remove any comments that, in its view, may compromise its obligation to maintain political neutrality.\\u003C\\u002Fp\\u003E\\n\\u003Ch5\\u003EOur approach to connections on social media\\u003C\\u002Fh5\\u003E\\n\\u003Cp\\u003EThe City Corporation may choose to 'follow', 'like' or otherwise establish connections with other organisations and individuals using social media. This is so that we can maintain contact with what other social media users are saying and, where appropriate, share their content. Sometimes we also need to establish a connection so that we can engage with users, eg via direct messages or posting. This is an emerging area of communications and as such we will review and amend its practice continuously.\\u003C\\u002Fp\\u003E\\n\\u003Ch5\\u003EEndorsement\\u003C\\u002Fh5\\u003E\\n\\u003Cp\\u003EThe City Corporation does not implicitly or explicitly endorse any individual or organisation merely by virtue of creating a social media connection, regardless of the terms used by social media providers such as 'follow' or 'like'. Indeed, we will maintain social media connections with organisations that are critical of it and\\u002For have opposing views. Nor do we hold any responsibility for the content of such profiles.\\u003C\\u002Fp\\u003E\\n\\u003Ch5\\u003ERemoval\\u003C\\u002Fh5\\u003E\\n\\u003Cp\\u003EOnce connected, the City Corporation will not remove a profile from its network unless there is some over-riding reason to do so, eg because it poses a significant and material risk to our reputation and credibility, or a significant and material breach of our obligations to maintain political neutrality. It is not possible to be prescriptive on what would pose such a threat and each case will need to be consider on its own merits.\\u003C\\u002Fp\\u003E\\n\\u003Ch5\\u003EContacting us via social media\\u003C\\u002Fh5\\u003E\\n\\u003Cp\\u003EOur responses to replies, comments and direct messages depend on the individual service. Even if we do not reply, we are listening and will act on or pass on your comments as appropriate. Our social media accounts are not currently monitored twenty-four hours a day, seven days a week. It is also easy to miss posts in busy social media traffic. If your query is serious, urgent, or involves personal details, you may also like to contact the service directly. Please note that unless stated otherwise the views\\u002Fcomments given on any of our social media sites may not necessarily reflect the views of the City of London Corporation. Our social media platforms are not intended to be used by the media or politicians to contact us.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E7. Availability of Website\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E7.1 The City of London will use its reasonable endeavours to ensure the availability of the Website and that transmissions are error free. However, due to the nature of the Internet it is not technically possible for the City of London to provide a completely fault free service and the City of London gives no guarantees or warranties express or implied as to the quality or reliability of access to this site.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E7.2 The City of London reserves the right to suspend or cancel the Website or refuse access to it immediately and without notice in order to maintain, repair or update the Website or if it is necessary for legal reasons. However, the City of London will where possible give notice of any suspension or cancellation on the Website.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E8. Waiver\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E8.1 The failure by the City of London to enforce any term or condition hereof or of the Conditions of Sale or Special Conditions (if applicable) shall not be deemed as a waiver of the right to enforce such term or condition.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E9. Jurisdiction\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E9.1 The Website is situated in London, England and all the Terms and Conditions of Use shall be governed by and construed in accordance with the laws of England and Wales and subject to the jurisdiction of the English Courts.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E10. Contact\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EIn the event of any queries about how to use the Website, please email the web team.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E1.Privacy and data protection statement\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThe City of London’s \\u003Ca title=\\\"Privacy notice\\\" href=\\\"\\u002Ffooter\\u002Fprivacy-notice\\\" data-nodeid=\\\"049518e0-6de2-4b96-9792-c4b0ef22b7b9\\\"\\u003EPrivacy Notice\\u003C\\u002Fa\\u003E can be accessed here.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EWhen you register with the City of London, and place certain orders, we will require some personal information about you - including your name, billing address, delivery address, email address and telephone number and product\\u002Fservice selections. This information allows the City of London to fulfil your order and notify you of the status of the order. Details of payment card numbers and expiry dates etc will go through a secure server operated by the City of London's Payment Service Provider and to which the City of London does not have access.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E2. Statistics\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003E2.1 The City of London may provide aggregate statistics about sales, traffic patterns and related site information on the Website and also provide statistics to Central Government, Government agencies and other public bodies, but these will not include any personally identifying information. Please note in particular that statistical records are maintained of pages visited by Users whether or not they have registerered.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E2.2 The City of London may monitor user traffic on an aggregate basis in order to help it develop and improve the Website for the benefit of all Users.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E3. Security\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003E3.1 You are advised that the Internet is not a secure medium. The City of London will use reasonable endeavours to keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. Internal procedures cover the storage access and disclosure of your information. The City of London will not sell or pass your information on to any third parties without first obtaining your consent.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E3.2 You are advised to log out after completing your online transaction.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E4. Transmission and transfer of data outside the EU\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003E4.1 Because the Internet infrastructure is global and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transmitted temporarily via a route which takes it outside the European Economic Area (EEA) as it passes between you and the City of London. By submitting your information, you consent to such transmission.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThe City of London shall not transfer User data outside the EEA except where it is necessary to fulfil an order for goods or services placed by a User in a country or territory outside the EEA. The City of London will only be storing the information supplied together with details of the activities you have undertaken with the City of London and mailings that have been sent. You acknowledge that countries or territories outside the EEA do not provide the same level of data protection as the EEA. By submitting an order for goods or services with the City of London you consent to such transfer.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E5. Disclosure\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003E5.1 The City of London may disclose personal information if required to do so by Law or in good faith believes it is required to do so by any order of the Courts or other competent body or agency or may do so to protect or defend the rights or property of the City of London or to protect the personal safety of the City of London's employees or the public at large.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E6. Links\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003E6.1 The City of London Website has links to other websites which will have different privacy, trading and use policies and conditions and you should familiarise yourself with the same.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E7. Cookies\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003E8.1 A cookie is a small file which stores information that a website puts on your hard disk so that it can remember something about you at a later time. Typically, a cookie records your preferences when using a particular site.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca title=\\\"Cookies\\\" href=\\\"\\u002Ffooter\\u002Fcookies\\\" data-nodeid=\\\"e602ce0e-5009-439d-844c-f21edb6cafe9\\\"\\u003EView the City of London's guide to cookies.\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EGeneral Conditions of Sale\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003Eof the Website of the Mayor and Commonalty and Citizens of the City of London (\\\"the City of London\\\") PO Box 270 Guildhall London EC2P 2EJ. Telephone 0207 606 3030. Email the web team.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThe General Conditions of Sale governing any given order for goods or services from the Website will be the version which is current at the date of your order. Special Conditions will apply to individual goods or services and can be found on the appropriate web pages for transactions involving the specific goods or services. Where any conflict exists between the General Conditions of Sale and the Special Conditions, then the Special Conditions will apply provided they do not conflict with any terms and conditions in the General Conditions of Sale which are required by law.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EAs the General Conditions of Sale and Special Conditions are subject to change, you are advised to check the current version prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase. To assist you in deciding whether the General Conditions of Sale and Special Conditions have changed since your last order, we will display the date when they were last updated.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThe City of London will provide the goods \\u002F services upon the following conditions of sale:\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E1. Technical Steps to Complete Contract to Purchase Goods or Services\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E1.1 The City of London invites you to view the goods and services as displayed on the Website.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.2 If you wish to order goods or services you should complete the relevant details on the shopping cart screen or relevant application form and offer the stated price together with your payment card details. Your order represents an offer to purchase which is not accepted until we send you an email confirming your order.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.3 The City of London may at its option either accept or reject your offer to purchase and pay for the goods or services online.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.4 If the City of London rejects your offer to purchase online you will be notified and advised of an alternative method of purchase, if available.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.5 The City of London shall not be required to disclose or explain any acceptance or rejection of offers unless otherwise set out in the Special Conditions.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.6 All orders are subject to availability and to price correction in the event that an administrative error has resulted in an incorrect price being stated on the relevant web page. Details of current price and availability will be as set out on the appropriate web page for the goods or services you wish to order.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.7 The City of London reserves the right to terminate or suspend the processing of an order if it is necessary for technical or legal reasons.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.8 The City of London reserves the right to make changes to its Website and Conditions of Use and Sale at any time. However, you will be bound by the Conditions of Use and Sale in force at the time that you use the Website or order goods or services online, unless any retrospective change is required to be made by law in which case the change will apply to orders previously placed by you.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.9 If the City of London accepts your offer to purchase goods or services you will be sent an Order Confirmation setting out details of your order and your rights of cancellation. The contract between us will be formed at the time the Order Confirmation is sent.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.10 The contract will be concluded in English.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.11 The details of your specific contract will not be filed by the City of London, but it is recommended that you print or save the relevant webpage for your records.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E1.12 The City of London reserves the right to cancel an accepted order within seven days of the date of the Order Confirmation email. For example, we may have to cancel for stock supply reasons or because one or more of the goods ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. In the event of such cancellation, the City of London shall refund all sums paid by you.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E2. Price and Payment\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E2.1 All payments will be in £ sterling inclusive of VAT and other UK Taxes where applicable and will be required to be paid in advance of delivery \\u002F performance of the goods or services with the exception of council tax, housing, rents, Penalty Charge Notices and other miscellaneous invoices which will be paid for in the accordance with the appropriate Special Conditions.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EFor all orders to destinations outside of the UK these are delivered duty unpaid (DDU). The City of London only takes responsibility for shipping the product and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E2.2 Although we take reasonable care to ensure that the prices set out on the relevant web pages for the goods\\u002Fservices are correct we cannot confirm the price of the goods or services until your offer has been accepted (ie we send an Order Confirmation email).\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E2.3 If the City of London accepts your offer youwill be transferred to an encrypted Secure Server operated by an independent Payment Service Provider where payment will be taken via your credit \\u002F debit card. The City of London will not have access to your payment details at any stage of the payment process.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E3. Delivery charges\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E3.1 The City of London shall deliver the goods ordered to the delivery address which you supply. Where goods have been ordered from one or more departments of the City of London, they may be despatched separately. The City of London will charge for postage and packing based on the total weight or size of the product(s), which will appear on the Shipping Method page before you place the order.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E4. Despatch of Goods \\u002F Performance of Services\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E4.1 If the City of London accepts your offer, it will use all reasonable endeavours to prepare and despatch the goods or perform the required services within the timescales set out in the appropriate Special Conditions or if not stated within 30 days beginning the day after the day you sent your order to the City of London (\\\"the Period for Performance\\\"). Please note that, as different items may be supplied from different departments, despatch and delivery times may vary.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E4.2 All UK deliveries will be made via an external carrier and by air mail to addresses outside the UK. The City of London cannot be held responsible for any delay caused by or resulting from the actions of the external carrier or for any other reason outside the control of the City of London (see Clause 10). Where the City of London is unable to deliver the goods, products or services for reasons beyond its control you acknowledge this and agree to permit a further reasonable time for delivery.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E4.3 Subject to clause 4.4 below, where the City of London is unable to deliver the goods\\u002F products or perform the services within the Period for Performance for stock supply or other reasons within its control the City of London will inform you and, where possible, propose a revised delivery\\u002Fperformance date. If you do not agree to the revised delivery \\u002F performance date the City of London will reimburse any sum paid as soon as possible and in any event within 30 days beginning with the day after the day on which the Period for Performance expired.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E4.4 Where the City of London is unable to supply the goods or services ordered by you, the City of London may offer to supply you with alternative goods or services of equivalent quality and price. If you choose to accept the alternative goods or services, the right to reimbursement under clause 4.3 will not apply. However, if you choose not to accept the alternative goods the costs of returning them would be met by the City of London.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E5. Defective or Damaged Goods and Goods Lost in Transit\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E5.1 In the event that your goods do not match the description given on the Website, or are not of satisfactory quality or are not fit for the purpose at the time of sale we will provide a full refund, provided you notify us within a reasonable time, or at your request we will repair or replace the goods as an alternative to a refund, provided the costs involved are not disproportionate. We confirm that we will comply at all times with your rights under the Sale of Goods Act 1979 as amended. Refer to your Statutory Rights.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E5.2 The City of London will refund reasonable delivery charges incurred in returning the incorrectly described, defective or damaged goods in question.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E5.3 The City of London will replace at no extra cost any goods which are lost in transit and which the City of London is satisfied are lost provided that you notify the City of London at the contact address specified on your Order Confirmation email within 30 days of the original order being placed.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E6. Cancellation of Supply of Goods Contract and Return of Goods\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E6.1 Subject to Clause 6.2 below you have the right to cancel an order for the supply of goods at any time from the day on which the contract is concluded (ie the Order Confirmation email is sent) until the expiry of the period of seven \\\"working days\\\" (beginning with the day after the day on which you receive the goods), by giving written notice of cancellation to the person specified on the Order Confirmation email. The notice of cancellation can be given in any of the following ways:\\u003C\\u002Fp\\u003E\\n\\u003Col\\u003E\\n\\u003Cli\\u003Eby hand delivering the notice to the address set out on the Order Confirmation email;\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eby sending the notice by post to the address set out on the Order Confirmation email;\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eby sending the notice by email to the email address stated on Order Confirmation email.\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Fol\\u003E\\n\\u003Cp\\u003E6.2 Unless the Special Conditions provide otherwise or the goods are incorrectly described or faulty, the right to cancel the contract will NOT apply in the following cases:\\u003C\\u002Fp\\u003E\\n\\u003Col\\u003E\\n\\u003Cli\\u003Eif audio or video recordings or computer software are unsealed;\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eif goods have been made to your specification or are clearly personalised or which by reason of their nature cannot be returned\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eif digital items (eg digital signatures from the LMA) have been downloaded\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Etickets (eg tickets for Tower Bridge Experience)\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Fol\\u003E\\n\\u003Cp\\u003E6.3 If you cancel the contract once the goods have been despatched, you must return the goods to the City of London at the address stated on the Order Confirmation email at your own expense except in the case of any substitute goods offered by us but not accepted by you which will be returned at the City of London's expense or in the case of goods which are incorrectly described or found to be damaged or defective. Prior to cancellation you shall be under a duty to keep the goods and take reasonable care of them. On returning the goods you should take reasonable care to ensure that the goods are received by the City of London and are not damaged in transit.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E6.4 If the City of London has to recover the goods from you on cancellation or you return them at the City of London's expense, we reserve the right to deduct direct costs and charges from any refund due to you.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E6.5 Subject to any deductions made in accordance with clause 6.4 you will be entitled to a full refund provided that the goods are returned in their original condition and with their original packaging. The City of London will reimburse you as soon as relevant financial processes allow and in any event within a period not exceeding 30 days beginning with the day on which the notice of cancellation was given.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E7. Cancellation of Supply of Services Contracts\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E7.1 Subject to Clause 7.2 below, you may cancel an order for the supply of services, at any point from the day on which the contract is concluded (ie the Order Confirmation email is sent) until the expiry of the period of seven \\\"working days\\\" (beginning with the day after the day on which the contract is concluded) by giving notice of cancellation to the person specified on the Order Confirmation email. Notice given in any of the forms set out in Clause 6.1 (a) to (d) above will be valid.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E7.2 Unless otherwise agreed, you will not be able to cancel any contract for the supply of services by the City of London once the performance of the services has commenced with your agreement before the end of the cancellation period referred to in Clause 7.1 above.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E7.3 Where the contract for the provision of services is of an unspecified duration or a duration exceeding one year the conditions for exercising any right to cancel will be as set out in the Special Conditions relating to the services.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E7.4 Details of your right to cancel and explanation of how to exercise it will be set out in the Order Confirmation email.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E7.5 For more information on your Statutory Rights please visit \\u003Ca title=\\\"Citizens Advice Bureau (Opens in a new window)\\\" href=\\\"http:\\u002F\\u002Fwww.adviceguide.org.uk\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ECitizens advice bureau\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E8. Fraud\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E8.1 If you discover that goods or services have been ordered using your payment card by someone not authorised to do so you should:\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E(i) inform your payment card provider, the Police and the City of London of the unauthorised purchase as soon as you discover it; and\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E(ii) co-operate with your payment card provider, the Police and the City of London in relation to the unauthorised use.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E9. Liability and Events beyond the City of London's Control\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E9.1 Neither you nor the City of London shall be liable to the other in respect of loss damage or delay or any failure to deliver if the cause of such loss etc., shall arise from any act of government or other competent authority or any public utility or external, postal, or courier services or Internet Service Provider, flood, storm, tempest or other freak of nature, riot, civil or commotion, action of hostile foreign state (whether or not a formal declaration of war has been made given or received) fire, explosion, malicious damage, act of God or other force majeure occurrence which could not have been avoided or mitigated by the application of due diligence or foresight.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E10. Jurisdiction\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E10.1 This Agreement is made in London England and shall be governed and construed in accordance with the Laws of England and Wales and shall be subject to the jurisdiction of the English Courts.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E11. Severance\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E11.1 If any part of these Conditions shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Conditions.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E12. Variation\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E12.1 No variation in any of the terms of these Conditions shall be effective unless agreed in writing by the City of London's Comptroller and City Solicitor.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E13. Miscellaneous\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E13.1 You will protect the City of London's copyright and all other intellectual property rights in the goods while they remain in your care and control.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E13.2 If you sell or transfer any of the goods or services purchased you will notify any subsequent owner of the City of London's rights in the goods or services.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003E14. Complaints\\u003C\\u002Fh3\\u003E\\n\\u003Ch4\\u003E14.1 Raising a complaint\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003EIn the unfortunate event that you wish to raise a complaint in relation to the goods and services or any other matter in connection with the Website, please write to: The Town Clerk and Chief Executive, Complaints, The City of London Guildhall PO Box 270 Guildhall London EC2P 2EJ. Email the complaints team, or use our \\u003Ca title=\\\"Contact the City Corporation\\\" href=\\\"\\u002Ffooter\\u002Fcontact-the-city-corporation\\\" data-nodeid=\\\"5f543de2-8741-4504-8c98-0a44b58fab84\\\"\\u003Econtact us page\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Ch4\\u003E14.2 Your statutory rights\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003E Various Acts of Parliament and Regulations provide legal protection to \\\"consumers\\\" who purchase goods or services or a combination of goods and services.\\u003C\\u002Fp\\u003E\\n\\u003Ch4\\u003E14.3 Faulty goods\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003EThe Sale of Goods Act 1979 as amended \\u002F supplemented by other Acts and regulations gives a consumer certain rights in the event that the goods purchased do not match their description, or are not of satisfactory quality or are not fit for the purpose.\\u003C\\u002Fp\\u003E\\n\\u003Ch4\\u003E14.4 Unsatisfactory services\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003EThe Supply of Goods and Services Act 1982 as amended \\u002F supplemented by other Acts and regulations gives a consumer rights in the event that the Services are not performed with reasonable care and skill (ie are unsatisfactory) and also provides rights in respect of faulty goods provided as part of the Service.\\u003C\\u002Fp\\u003E\\n\\u003Ch4\\u003E14.5 Right to Cancel Goods or Services \\u003Cstrong\\u003Eunder the Consumer Contracts ( Information Cancellation and Additional Charges) Regulations 2013\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fh4\\u003E\\n\\u003Cp\\u003EUnder Part 3 of the Consumer Contracts ( Information Cancellation and Additional Charges) Regulations 2013 , unless one of the exceptions set out in either Regulation 6 ( Limits of application general), “applies, and subject to Regulation 27 (Application of Part 3) you have a cooling off period as set out in “ Your Right to Cancel” referred to in the link to this 14.5 during which you are entitled to cancel your purchase if for any reason you decide you no longer want the goods or services you have purchased at a distance (ie without face to face contact, such as from a website). This is an additional right and does not affect your other statutory rights to reject faulty goods or unsatisfactory services (described briefly above).\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ERead more about \\u003Ca title=\\\"Your right to cancel \\\" href=\\\"\\u002Ffooter\\u002Fyour-right-to-cancel\\\" data-nodeid=\\\"7a69fd0f-fc43-4466-b9d1-ad4d2f088f3b\\\"\\u003EYour Right to Cancel\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThis is an additional right and does not affect your other statutory rights to reject faulty goods or unsatisfactory services (described briefly above), and any other rights you may have as a consumer under the Consumer Rights Act 2015.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EFor more information on your Statutory Rights please visit \\u003Ca title=\\\"Citizens Advice Bureau (Opens in a new window)\\\" href=\\\"http:\\u002F\\u002Fwww.adviceguide.org.uk\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ECitizens advice bureau\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\"}]},{\"image\":{\"altText\":\"privacy-notice\",\"transformations\":null,\"caption\":\"\",\"asset\":{\"sys\":{\"owner\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"metadata\":{\"includeInAToZ\":false,\"includeInSearch\":true,\"includeInSiteMap\":false,\"includeInMenu\":false,\"nodeId\":\"cad8e416-a0e5-432f-96f4-a94b69f0e9bb\"},\"workflow\":{\"id\":\"contensisEntryBasic\",\"state\":\"versionComplete\"},\"dataFormat\":\"asset\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"image\",\"language\":\"en-GB\",\"uri\":\"\\u002Fimage-library\\u002Ffooter\\u002Fprivacy-notice.x947f7697.jpg\",\"version\":{\"publishedBy\":\"ServicesUser\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ServicesUser\",\"created\":\"2021-03-02T12:58:07.2350573Z\",\"versionNo\":\"3.0\",\"modified\":\"2023-03-14T16:37:14.639233Z\",\"modifiedBy\":\"ServicesUser\",\"published\":\"2023-03-14T16:37:33.967852Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"cad8e416-a0e5-432f-96f4-a94b69f0e9bb\",\"projectId\":\"website\",\"slug\":null,\"properties\":{\"filename\":\"privacy-notice.jpg\",\"fileSize\":571849,\"filePath\":\"\\u002Fimage-library\\u002Ffooter\\u002F\",\"width\":1920,\"fileId\":\"cad8e416-a0e5-432f-96f4-a94b69f0e9bb\",\"height\":630}},\"title\":\"privacy-notice\",\"entryTitle\":\"privacy-notice\"}},\"title\":\"Privacy Notice\",\"sys\":{\"owner\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Ffooter\\u002Fprivacy-notice\"],\"uri\":\"\\u002Ffooter\\u002Fprivacy-notice\",\"version\":{\"publishedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"created\":\"2019-11-15T10:38:15.2757381Z\",\"versionNo\":\"31.0\",\"modified\":\"2023-10-17T16:09:29.6983616Z\",\"modifiedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"published\":\"2023-10-17T16:20:20.547675Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"a7b0ccb7-0d1d-439d-b19c-2e67bb6f864f\",\"projectId\":\"website\",\"slug\":\"privacy-notice\",\"properties\":{}},\"entryTitle\":\"Privacy Notice\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EThe City of London Corporation (“the City Corporation”) is committed to protecting your privacy when you use any of our services. This Privacy Notice explains how we use information about you and how we protect your privacy.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf you have any concerns or questions about how we look after your personal information, contact the City Corporation’s Data Protection Officer, also the Comptroller and City Solicitor, Michael Cogher. You can \\u003Ca title=\\\"Information.Officer@cityoflondon.gov.uk\\\" href=\\\"mailto:Information.Officer@cityoflondon.gov.uk\\\"\\u003Eemail the Information Officer\\u003C\\u002Fa\\u003E or write to PO Box 270, Guildhall, London EC2P 2EJ.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E1. Your personal information\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EPersonal information is anything that directly or indirectly identifies and relates to a living person, such as a name, address, telephone number, date of birth, unique identification number, photographs, video recordings (including CCTV) etc.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ESome personal information is ‘special category data’ and needs more protection due to its sensitivity. This includes any information about an identifiable individual that can reveal their sexuality and sexual health, religious or philosophical beliefs, racial origin, ethnicity, physical or mental health, trade union membership, political opinion, genetic\\u002Fbiometric data. Personal information relating to criminal offences and convictions, although not ‘special category data’, is still sensitive in nature and merits higher protection.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E2. Why do we need your personal information?\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EWe may need to use some information about you to:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Edeliver Local Authority services required by law and other services which extend beyond our statutory duties\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eachieve the objectives set out in our Corporate Plan 2018-23 ie to contribute to a flourishing society, support a thriving economy and shape outstanding environments\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Esupport and promote the City of London, London and the UK\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Econtact you about our services to get your views, which helps us to manage them\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Ehelp investigate any concerns or complaints you have about our services\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Ekeep track of spending on services\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Echeck the quality of services; and\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eto help with research and planning of new services\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Ch2\\u003E3. How the law allows us to use your personal information\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThere are a number of legal reasons why we will need to collect and use your personal information in different circumstances.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EGenerally, we collect and use personal information where:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Eyou, or your legal representative, have given consent\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eyou have entered into a contract with us\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eit is necessary to perform our statutory duties or other legitimate purposes\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eit is necessary to protect someone in an emergency\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eit is required by law\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eit is necessary for employment purposes\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eit is necessary to deliver health or social care services\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eyou have made your information publicly available\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eit is necessary for legal cases\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eit is to the benefit of society as a whole\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eit is necessary to protect public health\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eit is necessary for archiving, research, or statistical purposes\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003EThis privacy notice is provided in a layered format, ie the following sit underneath this main notice, and the links below will provide you with more detail in relation to the collection and use of personal information, for specific City Corporation services.\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Barbican Centre website privacy notice\\\" href=\\\"https:\\u002F\\u002Fwww.barbican.org.uk\\u002Fprivacy\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EBarbican Centre\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003EFor more information in relation to the collection and use of personal information for events and strategic engagement at the City Corporation please download the Strategic Engagement and Events privacy notice below.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EFor further information in relation to the collection of personal data regarding the Test and Trace scheme, please download the Test and Trace privacy notice below.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf you are unable to identify any specific service or have any queries regarding any of the information provided in the links, \\u003Ca href=\\\"mailto:Information.Officer@cityoflondon.gov.uk\\\"\\u003Eemail the Information Officer\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\"},{\"type\":\"assetFile\",\"value\":{\"text\":null,\"sys\":{\"owner\":\"ContentImporter\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryApproval\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"assetFile\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ContentImporter\",\"created\":\"2022-05-17T09:53:04.7464856Z\",\"versionNo\":\"5.0\",\"modified\":\"2023-09-06T13:38:18.5773906Z\",\"modifiedBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"published\":\"2023-09-06T13:38:41.7213204Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"f2ed05a9-f054-493f-863f-a0abcecca681\",\"projectId\":\"website\",\"slug\":\"chamberlains-department-privacy-notice-pdf-318kb\",\"properties\":{}},\"title\":\"Chamberlain's department privacy notice PDF (318KB)\",\"entryTitle\":\"Chamberlain's department privacy notice PDF (318KB)\"}},{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EThe Chamberlain’s Department consists of a range of financial and management services are provided including: stewardship of the City of London Corporation's finances and assets, budget setting, forecasting and monitoring; strategic financial advice to members, departments and the City Corporation as a whole; corporate accounting; monitoring of investment securities portfolios and treasury management of cash balances; billing and collection of local taxes and sundry income; payment of invoices and the assessment of benefits to support City residents.\\u003C\\u002Fp\\u003E\"},{\"type\":\"assetFile\",\"value\":{\"text\":null,\"sys\":{\"owner\":\"Nathan.Glover@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryApproval\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"assetFile\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"created\":\"2022-12-16T14:33:21.3418717Z\",\"versionNo\":\"3.0\",\"modified\":\"2023-09-06T14:01:10.7560722Z\",\"modifiedBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"published\":\"2023-09-06T14:01:31.8294391Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"1589e00a-8dca-498e-a803-8a9ce9a98461\",\"projectId\":\"website\",\"slug\":\"chief-operating-officer-privacy-notice-pdf-227kb\",\"properties\":{}},\"title\":\"Chief Operating Officer Privacy Notice PDF (227KB)\",\"entryTitle\":\"Chief Operating Officer Privacy Notice PDF (227KB)\"}},{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EThe Department of the Chief Operating Officer exists to enable the wider City of London Corporation to deliver its aims and objectives through providing corporate and wider support to our key functions. 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Consent\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EIf we have consent to use your personal information for any particular reason, you have the right to remove your consent at any time. If you want to remove your consent, contact the Information Officer and tell us which service you are using, so we can deal with your request.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E5. Your rights regarding your personal information\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThe law gives you a number of rights in relation to what personal information is used by the City Corporation, and how it is used. These rights are listed below, and full details can be found in the City Corporation’s Data Subject Rights Policy.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EYou can ask us to:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Eprovide you with a copy of the personal information that we hold about you\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Ecorrect personal information about you which you think is inaccurate\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Edelete personal information about you if you think we no longer should be using it\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Estop using your personal information if you think it is wrong, until it is corrected\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Etransfer your personal information to another provider in a commonly used format\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Enot use automated decision-making processes to make decisions about you\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Ch2\\u003E6. With whom do we share your personal information?\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EIn some circumstances, we use other organisations to either store personal information or use it to help deliver our services to you. Where we have these arrangements, there is always an agreement in in place to make sure that the organisation complies with data protection law.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003ESometimes we have a legal duty to provide personal information to other organisations.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EWe may also share your personal information when we consider\\u002Fbelieve that there is a good reason to do so, which is more important than protecting your privacy. This doesn’t happen often, but in these circumstances we may share your information:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003Eto find and stop crime and fraud; or\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eif there are serious risks to the public, our staff or to other professionals\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eto protect a child; or\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003Eto protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening to them\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003EFor all these reasons, the risk must be serious before we can override your right to privacy.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf we are worried about your physical safety or feel we need to take action to protect you from being harmed in other ways, we will discuss this with you and, if possible, get your permission to tell others about your situation before doing so.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EWe may still share your information if we believe the risk to others is serious enough to do so.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf this is the case, we will make sure that we record what information we share and our reasons for doing so. We will let you know what we have done and why, if we think it is safe to do so.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E7. How do we protect your personal information?\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EWe have a legal duty to make sure we hold your personal information (on paper and electronically) in a secure way, and to only make it available to those who have a right to see them. Examples of our security include:\\u003C\\u002Fp\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003EEncryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password)\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EPseudonymisation, meaning that we will use a different name or identifier to hide parts of your personal information from view. This means that someone outside of the City Corporation could work on your information for us without ever knowing it was yours\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EControlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ETraining for our staff allows us to make them aware of how to handle personal information, and how and when to report when something goes wrong\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ERegular testing of our technology and ways of working, including keeping up to date on the latest security updates (commonly called patches)\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Cp\\u003EYou can find more details of our Information Security expectations in our IT Security Policy.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E8. Information outside of the European Union\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThe majority of personal information is stored on systems in the UK or EU. However, there are some occasions where your information may leave the UK\\u002FEU either to get to another organisation, or where it is stored in a system outside of the EU.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EWe have additional protections on your personal information if it leaves the UK ranging from secure ways of transferring data to ensuring we have a robust contract in place with that third party.\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E9. How long do we keep your personal information?\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EWe will only hold your personal information for as long as it is necessary to fulfil our legal duties or business purposes.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThere’s often a legal reason for keeping your personal information for a set period of time, and we will include information about retention periods in the layered privacy notices provided above (at section 3).\\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003E10. Further advice?\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EFor independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EInformation Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E0303 123 1113 (local rate) 01625 545745 (national rate number) \\u003Ca title=\\\"Open in new tab\\\" href=\\\"https:\\u002F\\u002Fico.org.uk\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EInformation Commissioner's Office 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Slavery 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Slavery Statement\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Ch2\\u003EModern Slavery Statement\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EThe City Corporation's first Modern Slavery Statement brings together the roles, remits, commitments and all work undertaken to tackle modern slavery and human trafficking by the City of London Police, Department for Children and Community Services, Community Safety, Port Health & Public Protection, HR, City Procurement, the Barbican, City Bridge Foundation and Heart of the City.\\u003C\\u002Fp\\u003E\"},{\"type\":\"assetFile\",\"value\":{\"text\":null,\"sys\":{\"owner\":\"ContentImporter\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryApproval\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"assetFile\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"ContentImporter\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ContentImporter\",\"created\":\"2022-05-17T09:54:36.8737403Z\",\"versionNo\":\"1.0\",\"modified\":\"2022-05-17T09:54:36.8737403Z\",\"modifiedBy\":\"ContentImporter\",\"published\":\"2022-05-17T09:54:38.4087314Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"c4a968d6-ec77-4aed-8514-4815c4c687f4\",\"projectId\":\"website\",\"slug\":\"modern-slavery-statement-pdf-264kb\",\"properties\":{}},\"title\":\"Modern Slavery Statement PDF (264KB)\",\"entryTitle\":\"Modern Slavery Statement PDF 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website\"},{\"columnTitleLink\":null,\"links\":[{\"image\":null,\"manualSort\":[],\"defaultSort\":[{\"name\":\"Chronological (created date) - Descending\",\"orderingRule\":{\"fieldName\":\"sys.version.created\",\"direction\":\"Descending\"},\"label\":\"Chronological 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Descending\"}],\"sys\":{\"owner\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"listingPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Ffooter\\u002Fconsultations\"],\"uri\":\"\\u002Ffooter\\u002Fconsultations\",\"version\":{\"publishedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"\",\"created\":\"2020-04-16T07:55:05.6943122Z\",\"versionNo\":\"2.0\",\"modified\":\"2021-11-16T09:13:12.9316652Z\",\"modifiedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"published\":\"2021-11-16T09:15:03.7422801Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"7dc9bfd3-970b-4e37-9e24-a8d71fdad95e\",\"projectId\":\"website\",\"slug\":\"consultations\",\"properties\":{}},\"title\":\"Consultations\",\"type\":\"Content Page\",\"entryTitle\":\"Consultations\"},{\"image\":null,\"title\":\"Feedback\",\"sys\":{\"owner\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Ffooter\\u002Ffeedback\"],\"uri\":\"\\u002Ffooter\\u002Ffeedback\",\"version\":{\"publishedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"created\":\"2019-11-14T15:37:59.3521165Z\",\"versionNo\":\"16.0\",\"modified\":\"2024-01-10T13:38:49.4029633Z\",\"modifiedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"published\":\"2024-01-10T13:39:05.4275842Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"f5b833fc-2091-46fd-9121-82e773a1ef0a\",\"projectId\":\"website\",\"slug\":\"feedback\",\"properties\":{}},\"entryTitle\":\"Feedback\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Ch2\\u003EComments, complaints and suggestions\\u003C\\u002Fh2\\u003E\\n\\u003Cp\\u003EWho to contact at the City Corporation according to the type of feedback you want to give.\\u003C\\u002Fp\\u003E\"},{\"type\":\"accordion\",\"value\":[{\"textarea\":\"\\u003Cp\\u003EThe City aims to be helpful, efficient and to deliver your services right first time. However, we know there are times you may not be happy or you may want to make a suggestion about how we can improve. We want to correct our mistakes quickly and always seek to enhance our service delivery. As part of this your feedback - comments, complaints and suggestions - are important to us.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EA comment or suggestion is…\\u003C\\u002Fstrong\\u003E We define a comment or suggestion as a matter which proposes an improvement \\u002F change to existing services to ensure more successful delivery, or as a request for a service that is made for the first time. All comments and suggestions will be used as part of planning the improvement and delivery of your services. We will not respond to comments and suggestions unless we have your contact details and need to clarify something with you.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EA complaint is…\\u003C\\u002Fstrong\\u003E We define a complaint as “A complaint is an expression of dissatisfaction by the public, however made, about the conduct, standard of service, actions or lack of action by the City of London Corporation or its staff” and we deal with complaints through a simple three-stage procedure.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EPlease note that this procedure is not intended for cases where the City of London has taken a decision in a proper manner but with which you disagree or where you wish to complain about other persons or organisations - unless they are working for the City of London. We will also not respond to or pursue feedback that is identified as frivolous or vexatious.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EMaking a concise complaint\\u003C\\u002Fstrong\\u003E To ensure the quickest response you will need to email the relevant department’s complaint team directly. If you cannot find details for the relevant department you can contact the \\u003Ca href=\\\"mailto:complaints@cityoflondon.gov.uk\\\"\\u003Egeneral complaints team\\u003C\\u002Fa\\u003E who will be able to assist.  To ensure complaints are quickly identified, we would be grateful if you could state \\u003Cstrong\\u003EComplaint\\u003C\\u002Fstrong\\u003E in the subject line. \\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf we don't have all the information we need to deal with a complaint, we will have to contact you in order to request it. This will add to the overall time taken to resolve your complaint. Consequently, we recommend that before you make a complaint, you consider what needs to be included. Be specific and focus on the issue - what, why, when, where, who - and briefly explain all the relevant circumstances surrounding your complaint.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EStage one\\u003C\\u002Fstrong\\u003E The best people to deal with a complaint are those who provide the service - please contact them first (details below). They will try to sort out the problem as quickly as possible - mistakes and misunderstandings can often be sorted out on the spot. Once you have made your complaint you can expect a full response within 10 working days. If we aren't able to investigate your complaint in full within this time, we will contact you to advise you of the delay and to let you know when you can expect a final response.\\u003C\\u002Fp\\u003E\\n\\u003Ctable style=\\\"border-collapse: collapse; width: 99.6622%; height: 362px;\\\" border=\\\"1\\\"\\u003E\\u003Ccaption\\u003E\\u003Cstrong\\u003EList of contacts\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fcaption\\u003E\\n\\u003Ctbody\\u003E\\n\\u003Ctr\\u003E\\n\\u003Cth style=\\\"width: 50.0139%; text-align: left;\\\"\\u003EDepartment\\u003C\\u002Fth\\u003E\\n\\u003Cth style=\\\"width: 50.0139%; text-align: left;\\\"\\u003EEmail address\\u003C\\u002Fth\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003EBarbican Centre\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:info@barbican.org.uk\\\"\\u003EEmail Barbican Centre\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr style=\\\"height: 22px;\\\"\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003ECity Surveyor\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:citysurveyor@cityoflondon.gov.uk\\\"\\u003EEmail City Surveyor\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003EChamberlain’s Department\\u003Cbr \\u002F\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003ECouncil Tax\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003EBusiness Rates\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ESundry and Property\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:PA-ChamberlainSecretariat@cityoflondon.gov.uk\\\"\\u003EEmail Chamberlain's\\u003C\\u002Fa\\u003E\\u003Cbr \\u002F\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003E\\u003Ca href=\\\"mailto:counciltax@cityoflondon.gov.uk\\\"\\u003EEmail Council Tax\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca href=\\\"mailto:businessrates@cityoflondon.gov.uk\\\"\\u003EEmail Business Rates\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca href=\\\"mailto:chbincome@cityoflondon.gov.uk\\\"\\u003EEmail Sundry and Property\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003ECommunity and Children’s Services\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:businessunitteam@cityoflondon.gov.uk\\\"\\u003EEmail Community and Children's Services\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003EEnvironment Department\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:envinformation@cityoflondon.gov.uk\\\"\\u003EEmail Environment Information\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003EFreedom of Information Access Requests (including CCTV)\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:Information.Officer@cityoflondon.gov.uk\\\"\\u003EEmail Freedom of Information\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003EHousing Services\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:housing.complaints@cityoflondon.gov.uk\\\"\\u003EEmail Housing Services\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003EPCN Challenges\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:des-pto@cityoflondon.gov.uk\\\"\\u003EEmail PCN Challenges\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003ERemembrancer’s Department\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%;\\\"\\u003E\\u003Ca href=\\\"mailto:REM.Enquiries@cityoflondon.gov.uk\\\"\\u003EEmail Remembrancer's\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003Ctr style=\\\"height: 22px;\\\"\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%; height: 22px;\\\"\\u003EWholesale Markets\\u003C\\u002Ftd\\u003E\\n\\u003Ctd style=\\\"width: 50.0139%; height: 22px;\\\"\\u003E\\u003Ca href=\\\"mailto:directorate.markets@cityoflondon.gov.uk\\\"\\u003EEmail Wholesale Markets\\u003C\\u002Fa\\u003E\\u003C\\u002Ftd\\u003E\\n\\u003C\\u002Ftr\\u003E\\n\\u003C\\u002Ftbody\\u003E\\n\\u003C\\u002Ftable\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EStage two\\u003C\\u002Fstrong\\u003E If you are not happy with the outcome from stage one, you can take the matter further. Please respond to the relevant department and they will arrange a review of your complaint by the Chief Officer of the department, or a nominated senior officer. Again, you can expect a full response within 10 working days, or we will contact you to advise you of the delay and to let you know when you can expect a final response.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EStage three\\u003C\\u002Fstrong\\u003E If you are still unhappy after the stage two investigation, you can contact the \\u003Ca href=\\\"mailto:complaints@cityoflondon.gov.uk\\\"\\u003Egeneral complaints team\\u003C\\u002Fa\\u003E. Our final review and response will be undertaken by the Town Clerk & Chief Executive, or a senior officer acting on his\\u002Fher behalf and will be a completely independent investigation of stages one and two of your complaint. In your letter you should outline why you do not feel the responses at stages one and two were satisfactory and the remedial action you wish the City of London to take. As for the previous stages you can expect a full response within 10 working days, or we will contact you to advise of the delay and to let you know when you can expect a full response.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf the stage three review doesn't resolve your complaint and you want to take it further you will need to contact the Local Government Ombudsman.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf after any stage you don't get back to us within four weeks of our response to you we will consider that you have been satisfied with the response you have received.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003EOther procedures\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EWe do not use the procedure set out above to deal with all complaints. There are special arrangements and a different form for complaints about \\u003Ca title=\\\"Contact the Adult Social Care team\\\" href=\\\"\\u002Fservices\\u002Fsocial-care-for-adults\\u002Fcontact-adult-social-care\\\"\\u003EAdult Social Care services\\u003C\\u002Fa\\u003E and \\u003Ca href=\\\"\\u002Fservices\\u002Fchildren-and-families\\\" data-nodeid=\\\"ff338031-c534-4200-955e-906aee61ae1a\\\"\\u003EFamily and Young People's services\\u003C\\u002Fa\\u003E and there is also a separate procedure for complaints about schools. Please \\u003Ca title=\\\"Schools\\\" href=\\\"\\u002Fservices\\u002Feducation-and-learning\\u002Fschools\\\" data-nodeid=\\\"9ac53e77-b662-49f8-8a07-71e67b9cd6b9\\\"\\u003Econtact the school directly if you have a complaint\\u003C\\u002Fa\\u003E. We would not normally deal with a complaint under our process if it is being dealt with or was previously dealt with by legal proceedings. In addition, some complaints have their own appeals procedures - for example, disputes over parking tickets and planning applications. We will be able to advise you on the correct procedure or appeals process.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003EComplaints about Members\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EThere is a separate \\u003Ca href=\\\"\\u002Fabout-us\\u002Fplans-policies\\u002Fcorporate-governance\\\" data-nodeid=\\\"882b9efa-4392-4c37-81e8-40536abe8915\\\"\\u003Ecomplaints procedure in relation to Members\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\",\"title\":\"Making a comment, complaint or suggestion\"},{\"textarea\":\"\\u003Cp\\u003EThe Local Government Ombudsman provides an independent service which will investigate any sort of complaint about the authority. You can complain to the Ombudsman at any time, but he will usually ask the Council to investigate the matter first if it has not already gone through our complaints procedure. A leaflet giving advice on how to complain can be downloaded from the Ombudsman's website or obtained by contacting the office (see below).\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EYou can email or write to the Ombudsman or ring them direct.\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003ELocal Government Ombudsman\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EThe Local Government Ombudsman PO Box 4771 Coventry CV4 0EH\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EHelpline 0300 061 0614 \\u003Ca title=\\\"Opens in a new tab\\\" href=\\\"https:\\u002F\\u002Fwww.lgo.org.uk\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EThe Local Government and Social Care Ombudsman Website\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EWhere else can you get help?\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EYou may wish to ask for help at any stage from your local Ward Member or MP. The Citizens Advice Bureau has staff who can help you make the complaint. Visit the Citizens Advice Bureau website for more information.\\u003C\\u002Fp\\u003E\",\"title\":\"Local Government Ombudsman\"}]},{\"type\":\"assetFile\",\"value\":{\"text\":null,\"sys\":{\"owner\":\"ContentImporter\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryApproval\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"assetFile\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ContentImporter\",\"created\":\"2022-05-17T09:53:58.3489463Z\",\"versionNo\":\"2.0\",\"modified\":\"2022-07-11T11:34:49.9573635Z\",\"modifiedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"published\":\"2022-07-11T11:34:53.1585126Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"f1f2bb41-d1a1-49fe-8f04-972a8a7f252c\",\"projectId\":\"website\",\"slug\":\"foi-complaints-procedure-1\",\"properties\":{}},\"title\":\"FOI complaints procedure (149KB)\",\"entryTitle\":\"FOI complaints procedure (149KB)\"}},{\"type\":\"assetFile\",\"value\":{\"text\":null,\"sys\":{\"owner\":\"ContentImporter\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryApproval\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"assetFile\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ContentImporter\",\"created\":\"2022-05-17T09:53:49.0502Z\",\"versionNo\":\"2.0\",\"modified\":\"2022-07-11T11:34:06.7316629Z\",\"modifiedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"published\":\"2022-07-11T11:34:09.839591Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"33310d81-fa8e-4244-8346-73e65091c79c\",\"projectId\":\"website\",\"slug\":\"environmental-information-regulations-complaints-procedure-1\",\"properties\":{}},\"title\":\"Environmental 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(116KB)\"}},{\"type\":\"assetFile\",\"value\":{\"text\":null,\"sys\":{\"owner\":\"ContentImporter\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryApproval\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"assetFile\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"ContentImporter\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ContentImporter\",\"created\":\"2022-05-17T09:52:27.7886129Z\",\"versionNo\":\"1.0\",\"modified\":\"2022-05-17T09:52:27.7886129Z\",\"modifiedBy\":\"ContentImporter\",\"published\":\"2022-05-17T09:52:29.3667302Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"41ea39ae-f69c-4ab1-8676-52bc152f03d9\",\"projectId\":\"website\",\"slug\":\"re-use-of-public-sector-information-regulations-complaints-procedure-pdf-43kb\",\"properties\":{}},\"title\":\"Re-Use of Public Sector Information Regulations complaints procedure PDF (43KB)\",\"entryTitle\":\"Re-Use of Public Sector Information Regulations complaints procedure PDF (43KB)\"}},{\"type\":\"assetFile\",\"value\":{\"text\":null,\"sys\":{\"owner\":\"ContentImporter\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryApproval\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"assetFile\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ContentImporter\",\"created\":\"2022-05-17T09:52:01.6289205Z\",\"versionNo\":\"2.0\",\"modified\":\"2023-02-27T10:55:56.008843Z\",\"modifiedBy\":\"Nathan.Glover@cityoflondon.gov.uk\",\"published\":\"2023-02-27T10:56:04.6433607Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"0e01419d-1c91-4449-845b-8973799e29eb\",\"projectId\":\"website\",\"slug\":\"data-protection-complaints-procedure-pdf-36kb\",\"properties\":{}},\"title\":\"Data Protection complaints procedure PDF (36KB)\",\"entryTitle\":\"Data Protection complaints procedure PDF (36KB)\"}},{\"type\":\"textArea\",\"value\":\"\\u003Ch3\\u003EContact a City Corporation department\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003ETo find the relevant department or locate the service you require visit \\u003Ca title=\\\"Contact the City Corporation\\\" href=\\\"\\u002Ffooter\\u002Fcontact-the-city-corporation\\\" data-nodeid=\\\"5f543de2-8741-4504-8c98-0a44b58fab84\\\"\\u003EContact the City Corporation\\u003C\\u002Fa\\u003E.\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003EContact a Member\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"http:\\u002F\\u002Fdemocracy.cityoflondon.gov.uk\\u002FmgFindMember.aspx\\\"\\u003ESee How to find a Councillor\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Ch3\\u003EAbout this website\\u003C\\u002Fh3\\u003E\\n\\u003Cp\\u003EWe welcome your feedback about the content of this site - please email the \\u003Ca title=\\\"web@cityoflondon.gov.uk\\\" href=\\\"mailto:web@cityoflondon.gov.uk\\\"\\u003Eweb team\\u003C\\u002Fa\\u003E in the Communications department.\\u003C\\u002Fp\\u003E\"}]},{\"image\":null,\"title\":\"Interactive maps\",\"sys\":{\"owner\":\"James.Pugin@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Ffooter\\u002Finteractive-map-layers\"],\"uri\":\"\\u002Ffooter\\u002Finteractive-map-layers\",\"version\":{\"publishedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"\",\"created\":\"2019-12-23T14:46:34.7401599Z\",\"versionNo\":\"19.0\",\"modified\":\"2023-09-22T08:42:28.6010913Z\",\"modifiedBy\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"published\":\"2023-09-22T08:43:25.363358Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"545e5936-3127-4776-a441-80b596c33374\",\"projectId\":\"website\",\"slug\":\"interactive-maps\",\"properties\":{}},\"entryTitle\":\"Interactive maps\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Ch2\\u003ESelect the relevant link to get started\\u003C\\u002Fh2\\u003E\\u003Cp\\u003E\\u003Cstrong\\u003EPlease note:\\u003C\\u002Fstrong\\u003E the recommended browsers are Edge, Firefox or Google Chrome.\\u003C\\u002Fp\\u003E\\u003Cul\\u003E\\u003Cli\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EAll available layers shown\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\u003Cli\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Explore%20The%20City%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EExplore The City\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\u003C\\u002Ful\\u003E\\u003Ch3\\u003EList of all the interactive map layers available on this website\\u003C\\u002Fh3\\u003E\"},{\"type\":\"accordion\",\"value\":[{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Sculpture%20In%20The%20City%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ESculpture in the City\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Arts and architecture\"},{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Toilets%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ECity and Community toilets\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Clean streets\"},{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Development%20Tracker%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EDevelopment Pipeline\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Serviced%20Offices%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EServiced Offices\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Commercial property\"},{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Ward%20Boundaries%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EWard boundaries\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Electoral services\"},{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Air%20Quality%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EAir quality\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Construction%20Variations%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EConstruction works\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Environmental information\"},{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20City%20Gardens%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ECity gardens\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Green spaces - City of London\"},{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=ParallelSwitch&LayerTheme=Show%20the%20Epping%20Forest%20layers&bookmarkName=EppFor&basemapName=OS%20Light\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EEpping Forest\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Green Spaces - Epping Forest\"},{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=ParallelSwitch&LayerTheme=Show%20the%20Hampstead%20Heath%20Access%20layers&bookmarkName=ParHill&basemapName=OS%20Light\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EHampstead Heath Accessibility routes\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Green Spaces - Hampstead Heath\"},{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=ParallelSwitch&LayerTheme=Show%20the%20Public%20Health%20layers&basemapName=OS%20Light\\\"\\u003EHealth services\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Health\"},{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Heritage%20Estate%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EHeritage Estates\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Heritage\"},{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Licensed%20Premises%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ELicensed premises\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Licensing\"},{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Blue%20Badge%20Bays%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EBlue Badges\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20City%20Walkways%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ECity walkways\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Coach%20Bays%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ECoach parking\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Cycle%20Stands%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ECycle stands\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Motorcycle%20Bays%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EMotorcycle bays\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Pay%20And%20Display%20Bays%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EPay and display\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Taxi%20Rest%20Bays%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ETaxi ranks\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20Weight%20Restriction%20Zone%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EWeight restrictions\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Parking services\"},{\"textarea\":\"\\u003Cp\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.mapping.cityoflondon.gov.uk\\u002Fgeocortex\\u002Fmapping\\u002F?viewer=compass&runworkflowbyid=Switch_layer_themes&LayerTheme=Show%20the%20St%20Pauls%20Heights%20layers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ESt Pauls 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media\"},\"links\":[{\"image\":{\"altText\":\"filming-millennium-bridge\",\"transformations\":null,\"caption\":\"\",\"asset\":{\"sys\":{\"owner\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"metadata\":{\"includeInAToZ\":false,\"includeInSearch\":true,\"includeInSiteMap\":false,\"includeInMenu\":false,\"nodeId\":\"83532bad-d073-4980-91af-ed9b2482ad4d\"},\"workflow\":{\"id\":\"contensisEntryBasic\",\"state\":\"versionComplete\"},\"dataFormat\":\"asset\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"image\",\"language\":\"en-GB\",\"uri\":\"\\u002Fimage-library\\u002Fabout-us\\u002Ffilming\\u002Ffilming-millennium-bridge.xd6d220e8.png\",\"version\":{\"publishedBy\":\"ServicesUser\",\"archived\":null,\"deleted\":null,\"createdBy\":\"ServicesUser\",\"created\":\"2021-02-24T15:56:57.1578601Z\",\"versionNo\":\"3.0\",\"modified\":\"2023-03-14T15:30:54.7807239Z\",\"modifiedBy\":\"ServicesUser\",\"published\":\"2023-03-14T15:30:55.7338732Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"83532bad-d073-4980-91af-ed9b2482ad4d\",\"projectId\":\"website\",\"slug\":null,\"properties\":{\"filename\":\"filming-millennium-bridge.png\",\"fileSize\":2117150,\"filePath\":\"\\u002Fimage-library\\u002Fabout-us\\u002Ffilming\\u002F\",\"width\":1920,\"fileId\":\"83532bad-d073-4980-91af-ed9b2482ad4d\",\"height\":630}},\"title\":\"filming-millennium-bridge\",\"entryTitle\":\"filming-millennium-bridge\"}},\"title\":\"Filming\",\"sys\":{\"owner\":\"Vanessa.Tassetto@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Fabout-us\\u002Ffilming\",\"\\u002Fservices\\u002Flicensing\\u002Ffilming\"],\"uri\":\"\\u002Fabout-us\\u002Ffilming\",\"version\":{\"publishedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"\",\"created\":\"2020-01-14T14:37:39.7911673Z\",\"versionNo\":\"22.0\",\"modified\":\"2023-07-21T10:12:13.5363347Z\",\"modifiedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"published\":\"2023-07-21T10:12:30.407254Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"9d76b5e1-9950-4254-beac-b0c8388f779d\",\"projectId\":\"website\",\"slug\":\"filming-1\",\"properties\":{}},\"entryTitle\":\"Filming\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Ch2\\u003EFind the right location in the City of London\\u003C\\u002Fh2\\u003E\\u003Cp\\u003EThe City Film Team is based in the City of London, also known as the Square Mile, and they​​ can help you plan your shoot: from getting permissions for hoarding licenses and parking dispensations to organising road closures and police assistance, when necessary.\\u003C\\u002Fp\\u003E\"},{\"type\":\"htmlBlock\",\"value\":\"\\u003Ciframe src=\\\"https:\\u002F\\u002Fwww.google.com\\u002Fmaps\\u002Fembed?pb=!1m18!1m12!1m3!1d19863.2036381!2d-0.11079466736027128!3d51.51504224671489!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x487603554edf855f%3A0xa1185c8d19184c0!2sCity%20of%20London%2C%20London!5e0!3m2!1sen!2suk!4v1626779302424!5m2!1sen!2suk\\\" title=\\\"City of London map\\\" width=\\\"600\\\" height=\\\"450\\\" style=\\\"border:0;\\\" allowfullscreen=\\\"\\\" loading=\\\"lazy\\\"\\u003E\\u003C\\u002Fiframe\\u003E\"},{\"type\":\"textArea\",\"value\":\"\\u003Ch2\\u003EApply for a permit\\u003C\\u002Fh2\\u003E\\u003Ch3\\u003EBefore applying for filming make sure you have read about\\u003C\\u002Fh3\\u003E\\u003Cul\\u003E\\u003Cli\\u003E\\u003Ca title=\\\"Film and photography permissions\\\" href=\\\"\\u002Fabout-us\\u002Ffilming\\u002Ffilm-photography-permissions\\\" data-nodeid=\\\"7a4f40ad-dc3e-49c6-87d9-de7c964ccc45\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"55d752bf-9e68-4f2c-90d5-454a380c86ed\\\"\\u003EFilm and photography permissions\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\u003Cli\\u003E\\u003Ca title=\\\"Filming fees\\\" href=\\\"\\u002Fabout-us\\u002Ffilming\\u002Ffilming-fees\\\" data-nodeid=\\\"f96a20ca-3755-440f-b9dd-06a98c017518\\\" data-nodelanguage=\\\"en-GB\\\" data-entryid=\\\"c4dbfffd-ef50-46f4-9941-923098fbd026\\\"\\u003EFilming fees\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\u003C\\u002Ful\\u003E\"},{\"type\":\"button\",\"value\":{\"entryLink\":null,\"externalLink\":\"https:\\u002F\\u002Fapp.apply4.com\\u002Ffilmapp\\u002Fuk\\u002Fcityoflondon\",\"text\":\"City of London Filmapp\",\"titleAttribute\":\"Film App Apply for Permit\",\"target\":\"New window\"}},{\"type\":\"textArea\",\"value\":\"\\u003Ch2\\u003EContact the Film Team\\u003C\\u002Fh2\\u003E\\u003Cp\\u003E\\u003Cstrong\\u003EJoanna Burnaby-Atkins:\\u003C\\u002Fstrong\\u003E 020 7332 3202\\u003Cbr \\u002F\\u003E\\u003Cstrong\\u003EMick Bagnall:\\u003C\\u002Fstrong\\u003E 020 7332 3182\\u003Cbr \\u002F\\u003E\\u003Ca href=\\\"mailto:film@cityoflondon.gov.uk\\\" rel=\\\"noopener\\\"\\u003EEmail the Film Team\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\\u003Ch2\\u003EShooting outside the City boundaries\\u003C\\u002Fh2\\u003E\\u003Cp\\u003EIf you want to film in London or you are not sure in which borough your location may fall into, \\u003Ca title=\\\"Open in new tab\\\" href=\\\"http:\\u002F\\u002Ffilmlondon.org.uk\\u002Ffilming_in_london\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003Econtact Film London\\u003C\\u002Fa\\u003E\\u003C\\u002Fp\\u003E\"}]},{\"image\":null,\"link\":\"https:\\u002F\\u002Fnews.cityoflondon.gov.uk\\u002Fmedia-library\",\"text\":null,\"title\":\"Media library\",\"sys\":{\"owner\":\"\",\"metadata\":{},\"workflow\":{\"id\":\"contensisEntryBasic\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"externalLink\",\"language\":\"en-GB\",\"allUris\":[],\"uri\":null,\"version\":{\"publishedBy\":\"\",\"archived\":null,\"deleted\":null,\"createdBy\":\"\",\"created\":\"2019-12-23T17:24:42.2597804Z\",\"versionNo\":\"1.0\",\"modified\":\"2019-12-23T17:24:43.3236011Z\",\"modifiedBy\":\"\",\"published\":\"2019-12-23T17:24:43.5145085Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"8db1a489-e31f-4792-8128-d17a77f97543\",\"projectId\":\"website\",\"slug\":\"media-library\",\"properties\":{}},\"entryTitle\":\"Media library\"},{\"image\":null,\"title\":\"Social Media\",\"sys\":{\"owner\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"metadata\":{},\"workflow\":{\"id\":\"cityOfLondonApprovalWorkflow\",\"state\":\"versionComplete\"},\"dataFormat\":\"entry\",\"isPublished\":true,\"availableLanguages\":[\"en-GB\"],\"contentTypeId\":\"contentPage\",\"language\":\"en-GB\",\"allUris\":[\"\\u002Ffooter\\u002Fsocial-media\"],\"uri\":\"\\u002Ffooter\\u002Fsocial-media\",\"version\":{\"publishedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"archived\":null,\"deleted\":null,\"createdBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"created\":\"2019-11-15T10:53:16.8837156Z\",\"versionNo\":\"9.0\",\"modified\":\"2024-02-07T13:04:47.9215009Z\",\"modifiedBy\":\"Melissa.Richardson@cityoflondon.gov.uk\",\"published\":\"2024-02-07T13:05:27.5900196Z\",\"archivedBy\":null,\"deletedBy\":null},\"versionStatus\":\"published\",\"id\":\"f8349d66-a042-40e0-a1ec-6a106b7a847a\",\"projectId\":\"website\",\"slug\":\"social-media\",\"properties\":{}},\"entryTitle\":\"Social Media\",\"content\":[{\"type\":\"textArea\",\"value\":\"\\u003Cp\\u003EWe have a wide range of social media for many of our sites, services, venues, and attractions. \\u003C\\u002Fp\\u003E\\n\\u003Ch2\\u003EMain corporate feeds\\u003C\\u002Fh2\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"LinkedIn\\\" href=\\\"https:\\u002F\\u002Fwww.linkedin.com\\u002Fcompany\\u002Fcity-of-london\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ELinkedIn\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Twitter\\\" href=\\\"https:\\u002F\\u002Ftwitter.com\\u002Fcityoflondon\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EX - @cityoflondon\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Instagram - cityoflondoncorp\\\" href=\\\"https:\\u002F\\u002Fwww.instagram.com\\u002Fcityoflondoncorp\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EInstagram - cityoflondoncorp\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Facebook\\\" href=\\\"https:\\u002F\\u002Fwww.facebook.com\\u002FCityofLondonCorp\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EFacebook\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.youtube.com\\u002Fuser\\u002FCityofLondonvideos\\u002Fvideos\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EYouTube\\u003C\\u002Fa\\u003E\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\\n\\u003Ch2\\u003EAlso on X\\u003C\\u002Fh2\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Policy Chair twitter (Opens in a new window)\\\" href=\\\"https:\\u002F\\u002Ftwitter.com\\u002Fcitypolicychair\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003E@CityPolicyChair\\u003C\\u002Fa\\u003E- Policy and Resources Chairman\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Open in new tab\\\" href=\\\"https:\\u002F\\u002Ftwitter.com\\u002FCitylordmayor\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003E@CityLordMayor\\u003C\\u002Fa\\u003E - Lord Mayor of the City of London\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Ftwitter.com\\u002Fthecityofldn\\\"\\u003E@thecityofldn\\u003C\\u002Fa\\u003E - things to do in the City of London\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\"},{\"type\":\"accordion\",\"value\":[{\"textarea\":\"\\u003Cul\\u003E\\n\\u003Cli\\u003E\\u003Ca href=\\\"https:\\u002F\\u002Fwww.cityoflondon.gov.uk\\u002Fservices\\u002Fenvironmental-health\\u002Fair-quality\\u002Fcityair-app\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ECityAir app\\u003C\\u002Fa\\u003E for iPhone\\u002FiPad and Android - plan journeys to avoid pollution blackspots, get alerts and advice. \\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003ELove Clean Streets apps for \\u003Ca title=\\\"Love Clean Streets iPhone\\u002F iPad app (Opens in a new window)\\\" href=\\\"https:\\u002F\\u002Fitunes.apple.com\\u002Fgb\\u002Fapp\\u002Flcs\\u002Fid514610587?mt=8\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EiPhone\\u002F iPad\\u003C\\u002Fa\\u003E and \\u003Ca title=\\\"Love Clean Streets Android app (Opens in a new window)\\\" href=\\\"https:\\u002F\\u002Fplay.google.com\\u002Fstore\\u002Fapps\\u002Fdetails?id=uk.co.organise.lcs\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003EAndroid \\u003C\\u002Fa\\u003E- report environmental problems like graffiti, fly-tipping or potholes easily via this one-stop app that reports issues to the right authority no matter where you are. \\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Private fostering\\\" href=\\\"\\u002Fservices\\u002Fchildren-and-families\\u002Fprivate-fostering\\\" data-nodeid=\\\"4668b361-1b6d-48d0-a992-c54b9b38e75d\\\"\\u003EPrivate Fostering app\\u003C\\u002Fa\\u003E - find out more about important safeguarding arrangements.\\u003C\\u002Fli\\u003E\\n\\u003Cli\\u003E\\u003Ca title=\\\"Tower Bridge Exhibition (Opens in a new window)\\\" href=\\\"http:\\u002F\\u002Fwww.towerbridge.org.uk\\u002Ffamilytrailapp\\u002F\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"\\u003ETower Bridge Exhibition\\u003C\\u002Fa\\u003E - play games, learn more about the iconic landmark, plan your visit, book tickets and more. Free.\\u003C\\u002Fli\\u003E\\n\\u003C\\u002Ful\\u003E\",\"title\":\"Apps\"},{\"textarea\":\"\\u003Cp\\u003EPlease note that we respond to enquiries made via our social media feeds during business hours only. \\u003C\\u002Fp\\u003E\\n\\u003Cp\\u003EIf you've a question about our social media, please contact \\u003Ca title=\\\"gavin.simpson@cityoflondon.gov.uk\\\" href=\\\"mailto:gavin.simpson@cityoflondon.gov.uk\\\"\\u003EGavin Simpson\\u003C\\u002Fa\\u003E. or telephone \\u003Cstrong\\u003E020 7332 3073\\u003C\\u002Fstrong\\u003E\\u003C\\u002Fp\\u003E\",\"title\":\"Contact us\"},{\"textarea\":\"\\u003Cp\\u003ESocial media is a public forum so please bear this in mind when posting and especially regarding personal information - for example, if you are reporting a problem, hold off giving your full details until we are talking one to one. The City of London Corporation is always happy to hear from you but please keep posts relevant. All comments will be monitored by the social media platform itself and the City of London. Any comments that are offensive or inappropriate will be removed. If you find any inappropriate comments please report them. People who persistently cause conflict or offence to others will be removed and blocked from our social media pages. 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