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Contact business rates

Queries about bills, payments, discounts and exemptions

As a result of the COVID-19 pandemic we have taken the difficult decision to close our business rates office. This will affect how our customers can contact us.

The business rates office is now closed to all personal callers at the Guildhall.

We are sorry that we are also unable to take phone calls whilst we enhance our telephone systems to support home working.

Please only contact us by email

Email: Business Rates Team.

Always quote your business rates account/property reference number(s) in your email and also provide the property address. 

We aim to respond to your enquiry as soon as possible.

Revenues services online

If you have a business rate account with the City of London you can register to view your account details online. For further information or details of how to register for this self service facility please see our business rates online​.

If your business rate account has already been closed, for security reasons, you will not be able to register that account for the self service facility.

Search for a rateable value and rates payable online

Our revenues self service facility also allows you to search for the rateable value and rates payable of properties within the City of London.

Please note to use this part of the service you do not need to be a registered user.

Valuation Office Agency

Telephone 03000 501 501

Valuation Office website

If your property is not within the City of London boundary we will be unable to help you with your business rate enquiry. You are advised to contact the relevant London Borough directly.​