Food Hygiene Rating Scheme - City of London
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The Food Hygiene Rating Scheme (FHRS) helps you choose where to eat out or shop for food by giving you information about the hygiene standards in restaurants, pubs, cafes, takeaways, hotels, and other places you eat out. ​​

What is the food hygiene rating scheme?

Run in partnership with the FSA, the food hygiene rating scheme (FHRS) is designed to help consumers choose where to eat out or shop for food by giving them information about the hygiene standards in restaurants, cafés, takeaways, hotels and food shops.

We believe the scheme also helps encourage businesses to improve hygiene standards.

How are the ratings worked out?

Local food businesses are inspected to make sure that all food is handled and prepared safely. Ratings are worked out during these official control visits.

The Officer who visits checks how well a business is meeting the law in the following areas:

  • Food hygiene - how hygienically the food is handled – how it is prepared, cooked, re-heated, cooled and stored
  • Structure and cleanliness - the condition of the structure of the buildings, the cleanliness, layout, lighting, ventilation and other facilities
  • Confidence in management - how the business manages and records what it does to make sure food is safe

The rating given is  based on an assessment of compliance in these areas. An overall number rating is given, from zero (the worst) to five (the best) and based on food safety standards found in the three specific areas.

Scheme disclaimer

The rating does not indicate the general quality of food or the standard of service provided to customers.

The food hygiene rating scheme is not an endorsement of current standards but merely reflects the score we awarded a premises at the time of their inspection. Nevertheless, we try very hard to make sure the information available on these pages is correct and in the case of the food hygiene rating scheme adheres to the FSA's brand standard.

Where can I find rating information?

Once inspected food business operators are given a sticker which they are encouraged to display so visitors can see their rating when they visit.

All ratings are published on the Food Standards Agency (FSA) national FHRS rating website.

Following an inspection it takes up about 35 days for most new ratings to appear on the website, except 5 ratings, which appear within 7-10 Working Days. Once inspected a message will show 'recently inspected - new rating to be published soon'.

Note: the www.food.gov.uk/ratings website is designed to be easy to use on mobile devices including smartphones. However, as of February 2015 the FSA will not provide an app directly. If you prefer to use apps you can check out one of the many app outlets to find one developed using the FSA free open data.

 

Scheme administration

There are a number of safeguards built into the FHRS national scheme.

A food business operator may;

  • Appeal their rating
  • Request a revisit to be re-rated and/or
  • Post a 'right of reply' on this page

There are further details on these safeguards below and from the FSA.

Use the forms in the sections below to request any of the safeguard services. The forms have further information on what to do.

Appeal a rating

Following a hygiene inspection of your premises by a food safety officer from the City of London you will be told in writing, either at the time or within 14 days (this includes weekends and public holidays) what your food hygiene rating is.

If you think that the rating is wrong or unfair – in other words it does not reflect the hygiene standards at the time of inspection – you can appeal. You have 21 days to do so.

Before making an appeal, business owners or managers are encouraged to contact us first to understand why the rating was given. If the business owner or manager still thinks that the rating is unfair or wrong, they can appeal in writing on the link above.

Request a re-rating visit

The Purpose

You won’t get another rating between the normal planned inspection intervals unless you make a request. So, if you make improvements to hygiene standards in the interim we suggest you let people know. One way to do this is to make a rerating request.

 

What should I do if I want to request a re-rating visit?

Complete the request form providing details of the improvements made with your request, including supporting evidence where appropriate.
There is no limit to the number of requests you can make but there is a charge for the service which you must pay, this is £210. Our form has information on how to pay. Note: If we do not receive full payment within 21 days of any initial request we will assume you do not wish to proceed.

What happens next?

If we consider that you have provided sufficient evidence about any improvements an officer will make an unannounced inspection. This will be carried out within three months of the receipt of your request and payment of the fee.

The period will only start once the fee has been received. The reason we allow up to three months before we visit is because we need to be certain that any change or improvements are bedded in to the way you work. This is why we also don't tell you when we plan to come. There are exceptions and we could return much earlier if the required improvement was only structural, for example because a hot water supply needed an upgrade.


When we complete the revisit inspection we will give you a ‘new’ food hygiene rating based on the level of compliance at that time- you should be aware that your rating could go up, down or remain the same.

Post a right to reply

What is the purpose of the 'right to reply'?

Lets you explain to potential customers any actions that you have taken after your inspection to improve hygiene standards at your premises or to say if there were unusual circumstances at the time of the inspection that might have affected your food hygiene rating.

The reply you make will be vetted by the City of London and appropriate details posted with the rating information that the public see on the website.

It is not an opportunity to complain or criticise the food hygiene rating scheme or your food safety officer.​

 


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