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Survey on hospital discharge for City of London residents

We are currently looking at what happens to City residents when they are discharged from hospital (sent home after staying overnight in hospital for assessment or treatment).

We know that our residents visit a variety of hospitals and want the support, advice and information to be available wherever they are treated and ensure that it is high quality and given at the right time and in the right place for the person.

We have put together an online survey to better understand what happens now and what support, advice or information might be needed in the future.

Survey ends on 21 December.

The results from the survey will be part of the review to shape the City Corporation’s hospital discharge processes and pathways to ensure that they are clear, consistent, comprehensive and will meet the needs of the City Corporation and its residents in the future.

All responses will be handled confidentially and in accordance with our Privacy Policy.

Whether you have just left hospital or are recovering from a recent illness or injury, our reablement service provides short-term, intensive support to help you with everyday tasks. It also works to restore the skills, confidence and independence you may have lost.

It’s delivered in your home and focuses on helping you to achieve everyday tasks so your independence, health and wellbeing aren't affected in the long term.

Accessing this service

If you live in the City of London, are aged over 18 and feel you would benefit from services aiding independent living, you may be eligible.

You may be referred to us by the hospital you are in, your GP or another professional.

Alternatively, you can contact us for an assessment if you feel that some help will boost your confidence and ability to get on with everyday tasks.

Call the Adult Social Care Team on 020 7332 1224 (9am-5pm, Monday to Friday), or 020 8356 2300 out of hours.

Alternatively, email: Adults Duty Team

Areas covered by reablement

There are a range of care and support services on offer. We can provide:

  • Equipment to assist you with mobility and other everyday tasks.
  • Advice on how to best manager your personal care.
  • Support to help you regain your confidence and independence.

The Reablement Team will discuss your needs with you to find out what you feel able to do and what may be causing you some difficulty. Together, we will complete an assessment of your needs and draw up a plan outlining the care, support and therapy you need to improve your current abilities at home.

Your plan will be based on your individual circumstances. It’ll be tailored to meet your needs, focusing on helping you to remain in your own home and live as independently as possible.

Care Quality Commission Rating

The City of London Reablement Service has been rated overall GOOD by the Care Quality Commission

For further details including the full report please visit Care Quality Comission.

Frequently asked questions about reablement

Who provides the service?

The City of London Corporation Adult Social Care Team has its own Reablement Team which includes an occupational therapist and reablement co-ordinators.

We provide the service in partnership with health services and, where appropriate, with community health professionals, such as district nurses and physiotherapists.

How long does the service last?

We provide the reablement service for up to six weeks. A member of our Reablement Team will regularly review the service you receive to ensure it meets your needs and helps you to do all the things you need to do in your everyday life.

Will I have to pay for this service?

Reablement services are free of charge for up to six weeks. If your needs continue after this time, the Reablement Team can discuss further steps with you.

What happens after reablement?

Once you are able to achieve those everyday living tasks you need to regain your independence, the Reablement Team can refer you to local services that can offer you further support.

If your needs are higher and you need some ongoing care and support, the Reablement Team can put you in touch with a social worker who can advise on the best way forward.