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  • Long-term adult social care
    On-going adult care

On-going adult social care is about offering support to people who may otherwise have difficulties with normal daily tasks, from washing and cooking to socialising with friends and family.

Whether your situation is a result of disability, long-term illness or the effects of age as an older person, adult social care is designed to allow you to continue to live well and live independently for as long as possible.

Arranging care support

If you are over 18 years of age and are resident in the City of London you may be eligible for adult social care.

To find out more about adult social care and arranging local care support for you or someone else, contact the Adult Social Care Team.

Tel: 020 7332 1224 (9am-5pm, Monday to Friday)

Email: adultsduty@cityoflondon.gov.uk

Care assessment of your needs and eligibility

Adult social care services that may be available to you are based on your needs and eligibility. Please contact our Adult Social Care Team to arrange an assessment.

Needs assessment

A needs assessment involves one of our trained social workers talking to you, your family and anyone who is involved in supporting you to make a comprehensive assessment of your needs.

The result of that assessment then determines your eligibility for care and what level of services you require to enjoy the best possible quality of life.

Your needs assessment will consider:

  • how your needs affect your day to day life
  • your mental and physical health and wellbeing
  • what things are important to you in how you live your life, such as being able work or volunteer, or being able to meet friends.

Your assessment will determine your level of need and assign a social worker and a personal budget.

Not eligible for care

If you’re not eligible for care through the Adult Social Care Team, we can still offer those living within the City free advice and guidance, enabling them to access a number of voluntary services that provide support to adults in the community.

These can be found on the FYi Directory.

City Advice Service

City Advice provides advice and information on a range of topics, including housing, welfare benefits, debt, employment and family issues. You can contact them on 020 7392 2919.

Eligibility criteria

The criteria we use for determining who is eligible to access care and support are set out in the Care Act 2014. These are national guidelines which aim to help people meet their needs to achieve the outcomes that matter to them in their lives and which in turn promote their wellbeing.

The national eligibility criteria require that in order for needs to be eligible, they must relate to the following three conditions:

1. The adult's needs for care and support arise from or are related to a physical or mental impairment or illness and are not caused by other circumstantial factors. This includes if the person has a condition as a result of physical, mental, sensory, learning or cognitive disabilities or illnesses, substance misuse or brain injury.  The adult's needs for care and support arise from or are related to a physical or mental impairment or illness and are not caused by other circumstantial factors. This includes if the person has a condition as a result of physical, mental, sensory, learning or cognitive disabilities or illnesses, substance misuse or brain injury.

2. As a result of the adult's needs, the adult is unable to achieve two or more of the following eligibility outcomes:    

  • Managing and maintaining nutrition
  • Maintaining personal hygiene
  • Managing toilet needs
  • Being appropriately clothed
  • Being able to make use of the adult's home safely
  • Maintaining a habitable home environment
  • Developing and maintaining family or other personal relationships
  • Accessing and engaging in work, training, education or volunteering
  • Making use of necessary facilities or services in the local community, including public transport, and recreational facilities or services
  • Carrying out any caring responsibilities for a child

3. As a consequence of being unable to achieve these outcomes, there is, or is likely to be, a significant impact on the adult's wellbeing. As a consequence of being unable to achieve these outcomes, there is, or is likely to be, a significant impact on the adult's wellbeing.

There is no single definition of wellbeing as this will depend on the individual, their circumstances and their priorities but it is related to the following areas in particular:

  • Personal dignity
  • Physical and mental health and emotional wellbeing
  • Protection from abuse and neglect
  • Control by the individual over their day-to-day life
  • Participation in work, education, training or recreation
  • Social and economic wellbeing
  • Domestic, family and personal domains
  • Suitability of the individual's living accommodation
  • The individual's contribution to society

 


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