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  • Get in touch
    Contact the Adult Social Care team
    ​If you have any queries in relation to care for you or someone you know, please don't hesitate to get in touch.

Contact us

Adult Social Care team
Department of Community and Children's Services
Guildhall, North Wing
PO Box 270
London, EC2P 2EJ

020 7332 1224
adultsduty@cityoflondon.gov.uk

Opening hours

  • Monday 9am - 5pm
  • Tuesday 9am - 5pm
  • Wednesday 9am - 5pm
  • Thursday 9am - 5pm
  • Friday 9am - 5pm

Outside office hours

In cases of emergency only, you can contact the City & Hackney Emergency Duty Team on 020 8356 2300.

The Public Health team is administered by the Department of Community and Children's Services (DCCS).

Find out more about the department, including its goals and strategies, how it is governed, and the partnership organisations it works with.

Get involved in the Adult Advisory Group

Are you a carer, social care service user or local resident in the Square Mile? The City of London Corporation is looking for people to join the Adult Advisory Group.

The Adult Advisory Group is a public forum which comments and advises on issues related to adult social care services in the City of London. It is chaired by an elected Member, Marianne Fredericks. The group also includes adult social care service users, carers, representatives from local community organisations and City of London Corporation staff.

The aim of the group is bring together a broad cross section of people with an interest in adult social care to provide constructive feedback and advice. The aim of the group is bring together a broad cross section of people with an interest in adult social care to provide constructive feedback and advice. 

How would I get involved?

The Adult Advisory Group meets quarterly at Guildhall. If you are unable to attend meetings but would still like to be involved in the group, you can still receive relevant documents and provide comments through surveys and consultations. 

More information

Interested? For more information or to express your interest in being part of the Adult Advisory Group, please contact Adam Johnstone:

adam.johnstone@cityoflondon.gov.uk

Suggestions, comments and complaints

  • Download our guide
    Guide to making a suggestion or complaint
    ​Click the image to download the guide to making a suggestion or complaint.

It is important to us that we provide you with the best possible service. To help us do this if you have any comments, suggestions or you are unhappy with the way you've been treated, we would like to know so we can learn and improve our services, policies and procedures as result.

For more information about how we process complaints and work with you to improve our services, you can download our guide to making suggestions and complaints (80KB).

Get in touch

020 7332 3498
AScomplaints@cityoflondon.gov.uk
Online feedback form


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