Safeguarding is protecting an adult's right to live in safety, free from abuse and neglect.
Some adults with care and support needs are not always able to protect themselves.
If you are an adult experiencing abuse or neglect, or if you are worried about an adult you think may be at risk, please contact the Adult Social Care Team.
- Call 020 7332 1224 - 9am - 5pm, Monday to Friday.
- Call 0208 356 2300 - for all other times, including weekends and Bank Holidays
- Email: Adult Duty Team
Call
999
if you think a person is at risk of immediate harm.
Find full contact details for the Adult Social Care Team.
Adult Social Care Annual Report
Tackling scams and financial abuse in the City of London
Anyone can become a target for fraudsters and a victim of financial abuse. If something sounds too good to be true, it probably is.
You may be told you’ve won a prize or have a time limited special offer. You may be offered a loan by a fake lender. Anything out of the blue will most likely be fraud.
People are targeted over the phone, via email or even in their homes.
It's shocking to learn that people defrauded in their own homes are two and a half times more likely to die or go into residential care within a year.
That's why we're teaming up with Trading Standards, City of London Police and other key local partners to talk to spread the word.
See more information in our financial abuse leaflet (503KB)
Signs to watch out for
- Sudden and unexplained withdrawals of money from your accounts.
- Someone who is managing your money and is secretive about what they are doing with it.
- Someone claiming to be from your bank or the police asking for personal or financial details.
- Receiving a high volume of mail.
- Regular phone calls from people selling goods or services.
What to do
- Always check with a trusted friend or relative before agreeing to sign up to anything or buy any goods or services, particularly from unsolicited calls, emails or doorstep visits.
- Be very cautious about providing any of your personal details during a cold call.
- You can put the phone down or shut the door – it isn’t rude and you don’t have to speak to strangers.
- Get in touch with a professional body (see ‘guidance and support’ section).
What not to do
- Never give your personal or any payment details (including any bank or credit cards, as well as your PINs) to anyone you don’t know and trust. Your bank or the police will never ask for your financial details or send a courier to collect your payment cards as part of any fraud investigation.
- Never let cold callers into your home. Get a peephole and a door chain so you can see who it is before answering.
- Never sign up to anything on your doorstep. Take a few days to think about offers and talk to someone you trust about it.
Guidance and support
Adult Social Care Team, City of London Corporation
- Call 020 7332 1224 (9am-5pm Monday to Friday) or 020 8356 2300 (out of hours)
- Email: Adult Duty Team
Trading Standards
City Advice
Action Fraud
(when reporting fraud, including suspected/attempted fraud)
In an emergency, always call 999.
Get involved
Find out how financially savvy you are with this online fraud defence quiz
Help to spread the word about financial abuse and scams by sharing:
- our financial abuse leaflet – download it via the 'What is considered abuse?' tab below
- resources from the scams awareness resource kit from Citizens Advice.
Safeguarding policy
City of London Corporation Safeguarding Policy (128KB)