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  • We're listening
    We want to hear from you

The Children and Families team work to ensure children and young people in the City of London are kept safe and provided with the best possible services.

Contact the Children and Families team

Community and Children's Services
City of London
North Wing, Guildhall
PO Box 270
London EC2P 2EJ

Phone: 020 7332 3621 - 9am to 5pm Monday to Friday

Email: children.duty@cityoflondon.gov.uk

Outside office hours - Emergency only

Tel: 020 8356 2710 or 020 8356 2710
Email: emergency.duty@hackney.gov.uk

The team is administered by the Department for Community and Children's Services (DCCS). Find out more about the department, including its goals and strategies, how it is governed and the partnership organisations it works with.

How to make a suggestion or complaint

If you have a complaint or suggestion to make, we want to hear from you.

You may:

  • be unhappy about decisions we have made about your care
  • think that no one is listening to you
  • feel that you are not being treated properly by our staff, your social worker or carers
  • have an idea about how to improve the service.

How to get in touch with us

You can:


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