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Domestic Abuse Support and Information

Date updated: 10/20/2021
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Support services and the police have been working to keep victims and survivors safe throughout the pandemic. If you are affected by domestic abuse and are unable to leave your home to access support due to COVID-19, there is support available. Services continue to be available as we go into the second national lockdown. The domestic abuse service within the City of London is still running, with support being provided over the phone. Please call Victim Support on 07944 634946 or email Victim Support (this service operates 9am to 5pm, Monday to Friday).

Call 101 for the police if it is not an emergency.

24-hour support lines

The National Domestic Abuse Helpline can help you find a refuge vacancy for you and your children. They can also support you to find other specialist services in your community, which can provide support whether or not you have left your partner. Call 0808 2000 247.

Contact Victim Supportline for free and confidential support on 0808 16 89 111 or use their free online chat service.

Women’s Aid have live webchats available 10am to 12pm, Monday to Friday.  

If you are worried about a child, please call Children’s Social Care on

  • 020 7332 3621 – 9am to 5pm, Monday to Friday
  • 020 8356 2710 – at all other times, including weekends and bank holidays
  • In an emergency, call the police on 999.
Ask for ANI - Government scheme designed to help keep you safe from harm

More information on Ask for ANI can be found below or check out the Government web page about the Ask for ANI scheme.

Spotting the Signs of Abuse 2020 PDF (2MB)
Date submitted: 7/20/20

This guide offers practical support for managers when a member of their staff has been identified as a victim of domestic abuse.

Women’s Aid: Covid-19 safety advice for victims

  • Keep your phone on you at all times in case you need to call the police.
  • Family, friends and neighbours can support you.

Download the Bright Sky app from Hestia for advice and safety planning. The app is disguised as a weather app.

The Community Safety team and the City of London Police have pulled together the following videos around sexual violence and abuse.

Many pharmacies across the UK, including Boots, Superdrug and independent pharmacies have signed up to the government’s Ask for ANI (Action Needed Immediately) scheme, offering people affected by domestic abuse a place to seek support and advice. Pharmacies involved with the scheme will have displayed a poster in their window or at the pharmacy.

Ask for ANI domestic abuse codeword scheme

The Boots pharmacies within the City of London that are currently taking part in this scheme are:

  • 138-140 Fenchurch Street, EC3M 6BL
  • 104 Cheapside, EC2V 6DN
  • 21 One New Change, EC4M 9AG
  • 143 Moorgate, EC2M 6XQ
  • 11 Octagon Arcade, EC2M 2AB
  • 200 Bishopsgate, EC2M 4NR
  • 88 Aldgate High St, EC3N 1LH

Solace Early Intervention and Prevention projects are building a collective of young people to speak out against violence in their communities through awareness-raising group programmes and advocacy support. You can find more information and contact details on the Solace website. Please contact Solace if you would like to make a referral.

All Boots branches across the UK now provide a safe space for victims of domestic abuse, with information about and access to support services. Find your nearest Boots store by using the NHS “Find a Pharmacy” tool. If the opening times are unavailable, this means that the store is temporarily closed.

Accommodation is available for male victims and survivors of domestic abuse in London from the London Victim and Witness Service.

Male victims and survivors of domestic abuse can receive crisis accommodation support, alongside specialist domestic abuse support and longer-term housing support. The crisis accommodation will be provided for up to three months and longer-term housing options will be sought during this time. The service is free and confidential. 

For information and help to access this support, please email Victim Support.

The City of London has a new service supporting people from the Bangladeshi community, the Specialist Bangladeshi Advocate. The advocate can provide support to anyone who lives or works within the City of London, 16+ from the Bangladeshi community who has experienced domestic or sexual abuse. If you would like support please email the Specialist Bangladeshi Advocate or complete the referral form (at the bottom of this page). The service runs from 9am-5pm on Mondays, Tuesdays and Fridays. For support outside of these hours please call 999 in an emergency or the 24 hour National Domestic Abuse Helpline on 0808 2000 247. Visit Refuge National Domestic Abuse Helpline for more information.

Individuals fleeing abusive situations can apply for free train travel to refuges through the ‘rail to refuge’ scheme, which is supported by Southeastern and Great Western Railway. Women's Aid answer some frequently asked questions.

Economic abuse often occurs alongside other forms of abuse and is commonly part of a pattern of behaviour through which abusers seek to control their victims. Surviving Economic Abuse have released their COVID-19 resources.

The Sanctuary Scheme is a free scheme available to anyone living in the City of London, or in a City of London property. The aim of the scheme is to protect victims of domestic abuse and to help them to stay in their own homes, whilst also acknowledging when this is not a safe option for the victim. The scheme is co-ordinated through the City of London homelessness team, in partnership with City of London Police.

Sanctuary Safe Room

A Sanctuary Safe Room (installed only in a home where the perpetrator no longer resides) can be installed along with a range of other security features aimed at delaying unlawful entry and allowing time for the emergency services to arrive.

Sanctuary Scheme Guidance

Guidance to all agencies involved in setting up and delivering a Sanctuary Scheme.

Respect Phoneline is a confidential helpline, email and webchat service for domestic abuse perpetrators and those supporting them.

They support men and women who are using abuse, in same-sex or heterosexual relationships.

Their team of friendly Advisors will listen to you without judgment and offer you honest advice to help you stop being violent.

They also offer advice to concerned friends and family members, as well as frontline workers who work with perpetrators.

Call 0808 8024040 or visit Respect Phone Line

Vulnerable Victims Advocate: 07944634946 / 0808 16 89 111

National Domestic Abuse Helpline: 0808 2000 247

Victim Supportline: 0808 16 89 111

Galop (LGBT+ service): 0800 999 5428

Women’s Aid: email Women’s Aid

Solace: 0808 802 5565

Karma Nirvana (Honour Based Abuse and Forced Marriage): 0800 5999 247

Asian Women’s Resource Centre: 020 8961 6549

Southall Black Sisters: 0208 571 9595

IKWRO (Iranian and Kurdish women): 0207 920 6460

Men’s Advice Line: 0808 8010327

Respect (support for perpetrators): 0808 8024040

Sign Health DA Project: Text or WhatsApp/Facetime 07970 350366

LAWRS (Latin American, Spanish and Portuguese service): 020 7336 0888

Rights of Women (free legal advice)

Hestia (Employee helpline): 0203 8793695

CityAdvice: 0207 3922 919

Sanctuary Scheme Referral Process PDF (100KB)
Date submitted: 11/16/20

Please use the City of London Sanctuary Scheme Referral Process as guidance of how to make a referral.

Sanctuary Scheme Referral Form PDF (100KB)
Date submitted: 11/16/20

Please use the City of London Sanctuary Scheme Referral Form and refer to the Process to make a referral.

Specialist Bangladeshi Advocate Referral Form PDF (350KB)
Date submitted: 10/20/21
Violence Against Women and Girls Strategy 2019-23 PDF (1MB)
Date submitted: 6/29/20

Our aim is that the Square Mile is free from Violence against Women and Girls (VAWG) and is a place that is safe for everyone to live, work, learn and visit.