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Domestic Abuse Support and Information

Date created: 6/23/2020
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Government guidance on COVID-19 instructs that you can leave your home to avoid or escape risk of injury or harm.

If you are affected by domestic abuse and are unable to leave your home to access support due to COVID-19, there is support available. The domestic abuse service within the City of London is still running, with support being provided over the phone. Please call Victim Support on 07944 634946 or email Victim Support (this service operates 9am to 5pm, Monday to Friday).

Call 101 for the police if it is not an emergency.

24-hour support lines

The National Domestic Abuse Helpline can help you find a refuge vacancy for you and your children. They can also support you to find other specialist services in your community, which can provide support whether or not you have left your partner. Call 0808 2000 247.

Contact Victim Supportline for free and confidential support on 0808 16 89 111 or use their free online chat service.

Women’s Aid have live webchats available 10am to 12pm, Monday to Friday.  

If you are worried about a child, please call Children’s Social Care on

  • 020 7332 3621 – 9am to 5pm, Monday to Friday
  • 020 8356 2710 – at all other times, including weekends and bank holidays
  • In an emergency, call the police on 999.

Spotting the Signs of Abuse 2020 PDF (2MB)

Date submitted: 7/20/20

This guide offers practical support for managers when a member of their staff has been identified as a victim of domestic abuse.

Safety Advice

Women’s Aid: Covid-19 safety advice for victims

  • Keep your phone on you at all times in case you need to call the police.
  • Family, friends and neighbours can support you.

Download the Bright Sky app from Hestia for advice and safety planning. The app is disguised as a weather app.

Solace for Young People

Solace Early Intervention and Prevention projects are building a collective of young people to speak out against violence in their communities through awareness-raising group programmes and advocacy support. You can find more information and contact details on the Solace website. Please contact Solace if you would like to make a referral.

UK Says No More

All Boots branches across the UK now provide a safe space for victims of domestic abuse, with information about and access to support services. Find your nearest Boots store by using the NHS “Find a Pharmacy” tool. If the opening times are unavailable, this means that the store is temporarily closed.

Refuge places for male victims and survivors of domestic abuse

Male victims and survivors of domestic abuse in London, who are looking to flee and who have the tools to manage their own tenancy, are able to access crisis accommodation within and outside of London.

This is being provided by Victim Support, in partnership with Shelter and social justice charity Nacro, with funding from MOPAC (the Mayor’s Office for Policing and Crime)​.

In addition to crisis accommodation, specialist domestic abuse support and longer-term housing support can also be provided.

The crisis accommodation will be provided for up to three months, and longer-term housing options will be sought during this time by the assigned IDVA and Nacro Housing Support Worker. Shelter is also providing specialist support within this partnership, and will provide clients with more complex housing cases to ensure all men are supported.

For information and help to access this support, please contact the London Victim and Witness Service on 0808 168 9291, or email the project's Senior Operations Manager​.

Rail to Refuge scheme

Individuals fleeing abusive situations can apply for free train travel to refuges through the ‘rail to refuge’ scheme, which is supported by Southeastern and Great Western Railway.

Surviving Economic Abuse

Economic abuse often occurs alongside other forms of abuse and is commonly part of a pattern of behaviour through which abusers seek to control their victims. Surviving Economic Abuse have released their COVID-19 resources.

City of London Violence Against Women and Girls Strategy 2019-23

Our aim is that the Square Mile is free from Violence against Women and Girls (VAWG) and is a place that is safe for everyone to live, work, learn and visit.

Violence Against Women and Girls Strategy 2019-23 PDF (1MB)

Date submitted: 6/29/20

Support Services

Vulnerable Victims Advocate: 07944634946 / 0808 16 89 111

National Domestic Abuse Helpline: 0808 2000 247

Victim Supportline: 0808 16 89 111

Galop (LGBT+ service): 0800 999 5428

Women’s Aid: email Women’s Aid

Solace: 0808 802 5565

Karma Nirvana (Honour Based Abuse and Forced Marriage): 0800 5999 247

Asian Women’s Resource Centre: 020 8961 6549

Southall Black Sisters: 0208 571 9595

IKWRO (Iranian and Kurdish women): 0207 920 6460

Men’s Advice Line: 0808 8010327

Respect (support for perpetrators): 0808 8024040

Sign Health DA Project: Text or WhatsApp/Facetime 07970 350366 

LAWRS (Latin American, Spanish and Portuguese service): 020 7336 0888

Rights of Women (free legal advice)

CityAdvice: 0207 3922 919