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Date created: 6/29/2020

We find ourselves in unprecedented times and appreciate that some individuals will have been seriously financially affected by the COVID-19 pandemic.

We are kindly requesting customers to continue to pay council tax in accordance with the payment plan shown on their council tax bills, if they have the financial resources to do so. This includes properties that are used as either a main or a second home.

By continuing to collect sums as they become due the City’s resources can be focused on those most financially disadvantaged by the current pandemic.

Are you in financial difficulty as a result of COVID-19?

If you are unable to pay a council tax bill or an instalment by the due date stated on your bill, please let us know and provide details of your circumstances. We will do what we can to help you through this difficult time.

Further information about claiming benefits and council tax reduction scheme discount are available from the City's benefits service.

City Advice Service is funded by the City of London Corporation but delivered by Toynbee Hall and provides a free financial advice service to those who live, work or study in the City of London.  

Council tax hardship

We appreciate that in the current situation some people may be worried about being able to pay their council tax. 

As part of its response to COVID-19, the Government has agreed new grant funding to local authorities in England to support working age claimants in greatest need of help in paying their council tax bill. In 2021/22 we will continue to grant additional support to working age council tax reduction scheme claimants, until the Government funding is exhausted. 

If you already receive council tax reduction, you will receive additional relief from the Government’s Hardship Fund. We will award this automatically – you don’t have to do anything.

If you have been in touch for help and are waiting to receive a claim form for council tax reduction, we will award the additional relief when we process your claim.  

If you are not entitled to council tax reduction but your finances have suffered due to COVID-19, you should call us on 020 7332 1882 or email the Council Tax Team to find out if you can receive extra support.

If you have any questions about council tax reduction please email the Benefits Team

Council tax bills for the financial year 2021/22

Council tax bills for the current financial year were issued on 26 March 2021 to addresses stated in our council tax records on 19 March 2021. If you require a copy bill to be posted to another address, please email the Council Tax Team. We regret we are unable to issue bills by email.

View your account details online

You can view your council tax account online by registering for our online self-service facility. If you register you will be sent a PIN number that you will need in addition to your council tax account number to access your account online.

Payment of council tax

We regret that there is a delay in setting up new direct debits due to our office closure. Once your direct debit is set up you will received a revised council tax bill setting out the collection dates and amounts to be claimed under the instruction. 

Payments can be made using our online payment service, or by telephone/internet banking arrangements directly with your bank, details of how to pay can be found on your council tax bill.

Contacting the council tax team

Details of how to contact the council tax team will be updated from time to time. We currently recommend that you email the Council Tax Team. Our phone lines will be open where possible for urgent enquiries between 9am to 5pm, Monday to Friday. There may be occasions where our phone lines will be closed at short notice.

We will respond to enquiries as soon as possible, but it may take us longer than normal and your patience and understanding will be appreciated.