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COVID-19 Council tax

Date created: 6/29/2020

We find ourselves in unprecedented times and appreciate that some individuals will have been seriously financially affected by the COVID-19 pandemic.

We are kindly requesting customers to continue to pay council tax in accordance with the payment plan shown on their council tax bills, if they have the financial resources to do so. This includes properties that are used as either a main or a second home.

By continuing to collect sums as they become due the City’s resources can be focused on those most financially disadvantaged by the current pandemic.

Are you in financial difficulty as a result of COVID-19?

If you are unable to pay a council tax bill or an instalment by the due date stated on your bill, please let us know and provide details of your circumstances. We will do what we can to help you through this difficult time.

Further information about claiming benefits and council tax reduction scheme discount are available from the City's benefits service.

City Advice Service is funded by the City of London Corporation but delivered by Toynbee Hall and provides a free financial advice service to those who live, work or study in the City of London.  

Internet access support

Support is available for some residents who are unable to leave home during this difficult time and may not be able to afford internet access or enough data. To help, we are offering a one off pre-loaded dongle device that will provide data to access the internet.

This help is only available to those who:

  • live in the Square Mile
  • get help with Council Tax through the Council Tax Reduction Scheme
  • have received a letter telling them to shield or who must self-isolate due to having a pre-existing medical condition

You will need to have access to a Wi-Fi-enabled device (tablet, smartphone or computer) and not have access to the internet currently.

This scheme is open until 31 July, with the possibility of extension at the discretion of the City Corporation. If you would like to apply for this scheme, and you meet the requirements set out above, please email the COVID-19 Team or call us on 020 7606 3030 for further details.

Council tax hardship

We appreciate that in the current situation some people may be worried about being able to pay their council tax. 

As part of its response to COVID-19, the Government has agreed new grant funding to local authorities in England to support working age claimants in greatest need of help in paying their council tax bill.

If you already receive council tax reduction, you will receive additional relief from the Government’s Hardship Fund. We will award this automatically – you don’t have to do anything.

If you have been in touch for help and are waiting to receive a claim form for council tax reduction, we will award the additional relief when we process your claim.  

If you are not entitled to council tax reduction but your finances have suffered due to COVID-19, you should call us on 020 7332 1882 or email the Council Tax Team to find out if you can receive extra support.

If you have any questions about council tax reduction please email the Benefits Team

Council tax bills for the financial year 2020/21

Council tax bills for the current financial year were issued on 23 March 2020 to addresses stated in our council tax records on 16 March 2020. If you require a copy bill to be posted to another address, please email the Council Tax Team. We regret we are unable to issue bills by email.

View your account details online

You can view your council tax account online by registering for our online self-service facility. If you register you will be sent a PIN number that you will need in addition to your council tax account number to access your account online.

Payment of council tax

We regret that there is a delay in setting up new direct debits due to our office closure.

We kindly request that all payments are made using our online payment service, or by telephone/internet banking arrangements directly with your bank, details of how to pay can be found on your council tax bill.

Existing council tax direct debits will be collected as they become due

For those with existing direct debit arrangements, we will be taking all notified direct debits collections as advised on council tax bills issued, unless you specifically notify the council tax office that you wish the direct debit instruction to be cancelled. Please note that you are also able to cancel a direct debit instruction directly with your bank at any time, but if you do so, please notify the council tax team.

Contacting the council tax team

Details of how to contact the council tax team will be updated from time to time. We currently recommend that you email the Council Tax Team. Our phone lines will be open where possible for urgent enquiries between 9am to 5pm, Monday to Friday. There may be occasions where our phone lines will be closed at short notice.

We will respond to enquiries as soon as possible, but it may take us longer than normal and your patience and understanding will be appreciated.