Skip to content
Date updated: 10/19/2021
If you are a City of London Corporation resident, are self-isolating and you require assistance, contact us by filling in the COVID-19 form, by emailing the COVID-19 mailbox, or by calling 020 7606 3030. The mailbox is treated with confidentiality.
If you are over 18, have symptoms of COVID-19 or have been notified by NHS Test and Trace that you have been in contact with someone that is positive and you haven't received both doses of the vaccine, you must self-isolate and get a PCR test.

For information regarding free COVID-19 testing, visit the COVID-19 Testing Information page.

For information regarding free COVID-19 vaccinations, visit the COVID-19 Vaccine page.

As of 19 July, many legal restrictions were lifted, but COVID-19 still remains a significant threat to our health and wellbeing.

In order to protect ourselves, those we care for, and our local community, we should continue to follow these steps to help stop the spread of coronavirus, whether you are fully, partially, or not vaccinated.

People who are Clinically Extremely Vulnerable to COVID-19 are advised to take extra precautions (see below):

  • If you are over 18, have symptoms of COVID-19 and you haven't received both doses of the vaccine, you must self-isolate immediately and get a PCR test. Your household must also self-isolate. If you have come into close contact with others two days before developing symptoms, please consider making them aware, and advising them to self-isolate, too. You must also self-isolate if you are instructed to by NHS Test and Trace.
  • Continue to work from home where possible. If you absolutely must travel for work or another reason, travel at the quietest times and get tested regularly
  • Wear a face covering over your mouth and nose in busy places, such as on public transport, or if you are meeting people you wouldn’t usually meet indoors. Face coverings are still mandatory on the TfL network
  • Wash or sanitise your hands regularly. This will also help you avoid other respiratory illnesses, such as colds and the flu
  • Maintain a two-metre distance from others outside your household/support bubble
  • Meeting people who you don’t live with is generally safer outside than inside. Where you are meeting people from outside your household indoors, ventilate spaces well with fresh air ideally from outside
  • If you do not have symptoms of coronavirus, please get tested regularly (using a rapid test). Rapid tests are free and now available to everyone in England.
  • If you have not already done so, consider getting the COVID-19 vaccine, which is a safe and effective way of protecting yourself and others against the disease. Even if you have been fully or partially vaccinated, there is still a chance you may contract COVID-19, and pass it on to others, so please continue to take precautions

Regardless of your country of origin or immigration status you can access treatment and testing for COVID-19 free of charge. Please register with a GP, if you haven't already, as this is the best way ensure you can access treatment and testing. Visit the Health and Wellbeing page for more information and what you need to register with a GP.

For further health advice and information about services, visit our COVID-19 Advice for Residents web page.

City and Hackney self-isolation support extended until 30 November

If you have tested positive for COVID-19 or live with someone who has tested positive and you are not fully vaccinated, extra support is available to help you self-isolate.

This support includes:

  • Care Package (tests, PPE, guidance and sanitiser)
  • Support calls
  • Accommodation (free)
  • Isolation food support

Call the COVID-19 Helpline on 020 8356 3111, and select option 3.

If you have any questions or are concerned about the safety of the vaccine, visit our COVID-19 Vaccine page.

For the latest information regarding testing, visit our COVID-19 Testing Information page.

Read our COVID-19 Advice for Vulnerable Residents for the latest information on the Clinically Extremely Vulnerable.

As of 31 March 2021, “shielding” guidance officially ended, but if you are Clinically Extremely Vulnerable (and were previously asked to shield) you are advised to take extra precautions to protect your health. You can find out more on the Government website.