Skip to content
Date updated: 8/06/2021

For information regarding rapid COVID-19 testing for school age children, households/support bubbles and those working in education, visit the COVID-19 Testing Information page.

SEND Education during the Coronavirus pandemic

Due to COVID-19, schools have changed the way they deliver education; however their statutory duties for children and young people with SEND requirements remain the same. Our Team continue to be in regular communication with SEND staff in settings to support vulnerable children. If you have questions about how SEND provision and support is being delivered during the national lockdown, please speak with your school's SENCO or headteacher. If your child has an Education, Health and Care plan (EHCP) and you need further information after speaking to your child’s school, please email the SEND team.


The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:

Phone: 0800 046 8687

Opening hours: 8am to 6pm (Monday to Friday), 10am to 4pm (Saturday to Sunday)

If you have any other queries, please email The City of London Education & Early Years’ Service. They will respond to your query as soon as possible.

Safer Schools App

The City of London Corporation’s Safer Schools App provides support on topics including sexting, bullying, mental health, media literacy, gaming and sexual exploitation online.

Whilst ordinarily designed for use by individual schools, due to the COVID-19 pandemic, it has been temporarily released by the City Corporation for use by all teachers, school staff, other safeguarding professionals and parents/carers.

To download, visit the Our Safer Schools webpage.

Make sure to allow push notifications to keep up to date with tips, advice and guidance on how to make your pupils/children safer.

After you have downloaded the App, use your phone/tablet camera to scan the QR code below:

If your child attends primary school scan the primary school code.

If you child attends secondary school scan the secondary school code.

Once you have scanned the QR code, the Safer School App will be activated.

If you are unable to scan the QR Code, enter City of London Safer Schools in the "select your school" field. Press continue, then enter 7440 if your child attends primary school or 7675 if your child attends secondary school.

For any queries and for further information and about the App please contact Safer Schools using the details below or using the blue live chat function on the bottom left hand side of the Our Safer Schools website.

If you would like to give us feedback or have additional queries, please do not hesitate to email the EEY Service.

Adult education and apprenticeships

During the COVID-19 pandemic, adult learning in the City will take place online. Access the Learning in the City website and log in using your unique account credentials.

Helpful resources

Culture and Creativity Programme Issue One PDF (200KB)
Date submitted: 5/11/20

Things to learn, things to do and things to experience in the first issue of the Culture and Creativity at Home Programme.

Culture and Creativity Programme Issue Two PDF (300KB)
Date submitted: 5/11/20

Things to learn, things to do and things to experience in the second issue of the Culture and Creativity at Home Programme.

Learning from Home Hints and Tips PDF (200KB)
Date submitted: 5/11/20

Practical hints and tips for families with children who are learning at home during the coronavirus (COVID-19) outbreak