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COVID-19 - advice for residents

This information is being kept under continuous review and is updated often. Please be sure to check the COVID-19 webpage from the Government for the latest advice.

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Get Government help if you are vulnerable

If you have received a text/ letter from the NHS that you are in the “extremely vulnerable” group, or if you are vulnerable, please register to receive government support services.

If you live in the Square Mile, are self-isolating and require help, please let us know by filling in the COVID-19 Form, by emailing the COVID-19 mailbox or by calling 020 7606 3030. Please note, you can do this on behalf of someone else (with their consent).

If you are emailing, please provide the below information. The mailbox is treated with confidentiality and any personal data provided might be shared with relevant individuals for the purpose of responding to the COVID-19 outbreak.

Please send your or their (if you are sending on someone else’s behalf):

  • name
  • address
  • phone number
  • date of birth
  • date self-isolation began
  • and let us know if you or they have any concerns or special requirements.

Please indicate if you are happy for your contact details to be shared with local voluntary and community groups who may be able to support you.

Keep informed

We have recently started a weekly email newsletter to which City residents can subscribe which brings together the latest advice and news, and also offers ways to keep yourself active both mentally and physically.

Send your email details to the covidbulletin@cityoflondon.gov.uk and we will add you to our subscriber list.

This April CityResident (575KB) 'special edition' has lots of useful information on how to stay safe at home, tips about how to work from home and on mental and physical wellbeing.

What you should do to keep yourself and others safe

The City of London Corporation is dedicated to ensuring that we protect the most vulnerable, support our residents and continue to provide key services during the current COVID-19 pandemic.

Stay at home for seven days if you have either:

  • a high temperature
  • a new continuous cough
  • loss of taste and/or smell

You must stay at home for seven days if you are the first in your household to develop symptoms. All other household members who remain well must stay at home and not leave the house for 14 days (from the day when the first person in the house became ill). Visit the Gov.uk webpage for more information.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you’re staying at home.

Testing for COVID-19 is not needed if you’re staying at home.

The latest Government instruction is to stay at home and:

  • Only go outside for food, health reasons or essential work
  • Stay two metres (six feet) away from other people
  • Wash your hands as soon as you get home

Government guidance on COVID-19 instructs that you can leave your home to avoid or escape risk of injury or harm. Call 999 if you are at immediate risk, and if you cannot talk, dial 55 for Silent Solutions. If you are not at immediate risk, visit the Covid-19 Domestic Abuse Support and Information webpage or Women's Aid.

With growing concern for the safety of some children during the COVID-19 crisis the NSPCC wants more people to know how to get advice and support and where to raise concerns about a child’s wellbeing. Visit NSPCC or call 0808 800 5000 if you are concerned about a child. Alternatively you can contact the City of London’s Children and Families Team.

Some non-essential services may need to be closed or operate at reduced levels to support social distancing for staff and service users.

Some people may need extra support at this time, and we are actively encouraging good neighbourliness and support through established local community groups.

Washing your hands is one of the easiest ways to protect yourself and others from the virus. The NHS provide guidance on hand-washing.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after seven days

Only call 111 if you cannot get help online.

You can get further information about staying at home on the Gov.uk website.

Stay in touch

Staying in contact with family, friends and colleagues is of the utmost importance for your health. FaceTime and WhatsApp are two of the most widely used platforms for connecting digitally with others. See our guides on getting connected for WhatsApp (843KB) and FaceTime (455KB).

Cancer Research UK

“Coping with a diagnosis of cancer is difficult. For many, the coronavirus is an extra concern and worry. Help and support is available and there are things you can do to help yourself".

Alzheimer's support

Local Alzheimer’s Society teams continue to provide information, support and guidance to those who need it. Trained advisors can be contacted via 0333 150 3456 for advice and guidance, visit the Alzheimer’s Society website or join Dementia Talking Point.

More information

Waste Services

To see changes to domestic waste services in the City and find out what to do with waste if you have symptoms, visit the COVID-19 and waste services webpage.

Concerns around construction working hours

Some concern has been expressed by residents following the announcement by the Government that developers could seek extended working hours as part of the return to normal working.

Construction arrangements are already restricted by planning conditions including a Code of Practice which specifies working hours restrictions but allows for variations if approved by Environmental Health Officers within the Pollution Control Team. This will continue and officers will process applications with due consideration to the ministerial statement but giving primacy to our existing planning policy which requires site noise to be minimised to limit disturbance.

If any changes to the normal practice are proposed the Port Health and Environmental Services and Planning and Transportation Committees will be consulted to ensure residents needs are fully considered.

If you wish to support relief efforts

If you are an individual and wish to donate funding, please donate to the National Emergencies Trust or email the Lord Mayor’s Appeal team.

If you are an individual and wish to volunteer please link to the GLA’s Team London website.

Further advice


Notifications