COVID-19 Advice for Residents
For the latest advice on COVID-19 and alert tiers visit the COVID-19 Latest Advice web page.
If you live or study in the City of London, or live on a City Corporation estate, you can access free, confidential and impartial advice on a range of issues, including debt and employment, through the City Advice service.
City Advice are qualified to advise on:
- Consumer and employment rights
- Welfare benefits
- Housing and legal issues
- Health and wellbeing
City Advice can also refer you to the First Love Foundation (FLF) if you need help getting food.
FLF has been transforming the lives of people in neighbouring Tower Hamlets since 2010. They provide emergency food and high-quality advice and support to help people get back on their feet, and now they are helping those who live in the City of London.
If you currently reside in a City of London Corporation estate outside of the Square Mile, please use a local food bank provision in your home borough
- Call City Advice, 10am to 5pm, Monday to Friday on 020 7392 2919
- Email the City Advice Team
Speak with an advisor today to find out what help and support is available for you.
If you would like to volunteer to support FLF you can find out more on the First Love Foundation website.
For more information about financial support options available to you, visit our COVID-19 Help with Food and Money page.
For information about Council Tax during the pandemic, visit our COVID-19 Council Tax web page.
The Coronavirus (COVID-19) vaccine is safe and effective. It gives you the best protection against Coronavirus. Information regarding who can get the vaccine and how you will be informed when you can get it is on the NHS website.
Remember Hands, Face, Space.
- Wash hands - keep washing your hands regularly
- Cover face - wear a face covering in enclosed spaces
- Make space - stay at least two metres apart - or one metre with a face covering or other precautions
Washing your hands is one of the easiest ways to protect yourself and others from the virus. The NHS provide guidance on hand-washing.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after seven days
Only call 111 if you cannot get help online.
You can get further information about staying at home on the Gov.uk website.
Mental Health and Wellbeing
Mental wellbeing is more than not having a mental health problem; it refers to our ability to get the most out of life and cope with its challenges.
Free support and information can be accessed through the Mental Health and Wellbeing page.
Keeping active is vital to improving and maintaining both physical and mental health.
Find out what is available on our Keeping Active web page.
Keeping Safe in the City
Our Keeping Safe in the City web page provides some simple and effective things we can all do to help reduce the chances of being a victim of crime and provide peace of mind.
You can find information about cleaning, repairs, etc. on the Barbican on our dedicated COVID-19 Barbican Estate web page.
You can find information about cleaning, repairs, etc. on our Estates on our dedicated COVID-19 Housing Estates web page.
To find out more about waste services, visit our dedicate COVID-19 Waste Services page.
Government guidance on COVID-19 instructs that you can leave your home to avoid or escape risk of injury or harm.
Call 999 in an emergency or dial 55 for Silent Solutions and the operator will take you through the process.
For further support and information on Domestic Abuse, visit our Domestic Abuse Support and Information web page.
The death of a loved one at any time can be a challenging and distressing experience for family and friends. In the event of a sudden and unexpected loss due to COVID-19, the impact of the loss can be even greater. Anyone experiencing loss, through COVID-19 or another cause, may experience increased trauma and be cut off from their usual support network. Know that you’re not alone.
Guidance, advice and support to deal with bereavement during this pandemic is available on our Bereavement Support web page.
City Corporation residents can subscribe to a weekly email newsletter which brings together the latest advice and news, and also offers ways to keep yourself active both mentally and physically.
Send your email details to the COVID-19 Bulletin Team and we will add you to our subscriber list.
With growing concern for the safety of some children during the COVID-19 crisis the NSPCC wants more people to know how to get advice and support and where to raise concerns about a child’s wellbeing. Visit NSPCC or call 0808 800 5000 if you are concerned about a child. Alternatively you can contact the City of London’s Children and Families Team.
Some non-essential services may be closed or operate at reduced levels to support social distancing for staff and service users.
Construction arrangements are restricted by planning conditions including a Code of Practice which specifies working hours restrictions but allows for variations if approved by Environmental Health Officers within the Pollution Control Team. This will continue and officers will process applications with due consideration to the ministerial statement but giving primacy to our existing planning policy which requires site noise to be minimised to limit disturbance.
If any changes to the normal practice are proposed the Port Health and Environmental Services and Planning and Transportation Committees will be consulted to ensure residents needs are fully considered.
CityResident PDF (4MB)Date submitted: 10/14/20
Published twice a year, CityResident is also produced by the City Corporation, and contains news about the community, environment, well-being, art and culture, and updates from the City Police.
How to use WhatsApp PDF (2MB)Date submitted: 6/29/20
Staying in contact with family, friends and colleagues is of the utmost importance for your health. WhatsApp is one of the most widely used platforms for connecting digitally with others. See our guide on getting connected on WhatsApp.
How to use FaceTime PDF (500 KB)Date submitted: 6/29/20
FaceTime is another one of the most widely used platforms for connecting digitally with others. See our guide on getting connected on FaceTime.