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Date updated: 4/14/2021
If you are a City of London Corporation resident, are self-isolating and you require assistance, contact us by filling in the COVID-19 form, by emailing the COVID-19 mailbox, or by calling 020 7606 3030. The mailbox is treated with confidentiality.

For the latest advice on COVID-19 and information on the roadmap, visit the COVID-19 Latest Advice web page.

For information regarding COVID-19 testing (including rapid tests for school age children, households/support bubbles and those working in education), visit the COVID-19 Testing Information page.

The City of London Corporation is working with the NHS, businesses and local voluntary sector organisations to support vulnerable residents and tenants throughout the pandemic, and is also working with partners to proactively support rough sleepers.

The Coronavirus (COVID-19) vaccine is safe and effective. It gives you the best protection against Coronavirus. Information regarding who can get the vaccine and how you will be informed when you can get it is on the NHS website.

If you have been identified as Clinically Extremely Vulnerable, you will have previously received a letter from the NHS or your GP. This information is also available in large print and other formats.

As of 31 March 2021, “shielding” guidance ended, but people who have previously been asked to shield should continue to take extra precautions, and get vaccinated when invited to.

If you are clinically vulnerable, you could be at higher risk of severe illness from coronavirus.

Rapid COVID-19 tests are available for anyone who does not have symptoms of Coronavirus. All lateral flow tests are free with results available in 45 minutes. More information on the COVID-19 Testing web page.

If you have symptoms of coronavirus, you must stay at home while you are waiting for a home self-sampling kit, a test site appointment or a test result. More information on the COVID-19 Testing web page.


Taxicard is a scheme that provides subsidised travel for people who have a serious mobility impairment that makes using public transport difficult.

Taxicard holders make journeys in licensed London taxis and private hire vehicles, and the subsidy applies directly to each trip.

To apply for a Taxicard, you can call 020 7332 1224 and request an application or email the Contact Centre.

Alternatively, you can download an application form directly from London Taxicard.

Only essential journeys should be made during the COVID-19 lockdown.

TFL Dial-a-ride

If you are disabled and can't use public transport, Dial-a-Ride is a free, door-to-door service that is great for getting out and about.

This is a free service. However, to use this service you will need to become a member.

To find out more, including how to apply, visit the TFL website.

Only essential journeys should be made during the COVID-19 lockdown.

Keeping your independence

You may be eligible for an occupational therapy assessment.

The goal of occupational therapy is to improve your ability to complete everyday tasks and help you keep your independence.

Coping with a diagnosis of cancer is difficult. For many, the Coronavirus is an extra concern and worry. Help and support is available and there are things you can do to help yourself.

The North East London Cancer Alliance have put together this video which explains the importance of screening and treatment for cancer during the COVID-19 pandemic.

If you are homeless or sleeping rough in the City of London, there is support available.

Due to the ongoing COVID-19 outbreak and social distancing measures in the UK, we encourage anyone seeking housing advice or homelessness services to contact us by email or phone in the first instance. We will not be offering appointments at the Guildhall until further notice.

If you can't find somewhere to live and require homelessness assistance, we will carry out a full housing assessment and discuss your current housing situation over the phone. We will arrange a suitable time to do this during normal working hours.

To arrange a phone assessment or for more information about making a homeless application and your housing options, please get in touch by emailing the Homelessness Team, or by phone 0207 332 1804.

Visit the COVID-19 Help with Food and Money web page for information on accessing food, money and other essentials.

Other support

Call NHS 111 (24/7) if you have an urgent medical problem and you’re not sure what to do.

City Wellbeing Centre offers virtual counselling and psychotherapy sessions to workers and residents in and around the Square Mile, whatever their financial circumstances, improving access to treatments that are not available through the NHS.

Dragon Cafe in the City welcomes anyone working or living in the Square Mile. It's a space where you can "release the pressure" of work, home or day-to-day life. Come along and take part in a range of free activities promoting mental wellbeing, or just to relax and meditate in the space.

Call Samaritans on 116 123 (24/7). Whatever you're going through, call Samaritans any time, from any phone. They are there round the clock and the number is free to call.

Call Silverline on 0800 470 8090 (24/7). The Silver Line is a free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Call Gallop on 0800 999 5428. Gallop's National LGBT+ Domestic Abuse Helpline is continuing to operate as normal. They are open Monday to Friday 10am-5pm and Wednesday to Thursday 10am-8pm to give advice and support for people who have experienced domestic abuse.

Bereavement Support

City Corporation residents can access free support for bereavement through St Joseph's Hospice (commissioned by City and Hackney Clinical Commissioning Group).

Contact the Hospice via the First Contact Team on 0300 303 0400 for referrals and 24/7 advice and support, or email St Josephs​.

For more information about bereavement support visit our Bereavement Support web page.

Help accessing services

City Connections link people to health and wellbeing services in the Square Mile.

They are here for all City Corporation residents and workers to help you find and access the support or information you need.

Some helpful resources

Dementia during COVID-19 PDF (1MB)
Date submitted: 7/07/20

City and Hackney Dementia Alliance

A guide to managing isolation during the COVID-19 pandemic. Including games, activities, health and wellbeing advice and helplines.

Supporting someone with Autism PDF (240KB)
Date submitted: 11/04/20

A helpful guide with advice on how to support someone with Autism from the East London NHS Foundation Trust.

Accessing health services - Easy Read PDF (3MB)
Date submitted: 7/07/20

Getting NHS help when you need it during the coronavirus outbreak