COVID-19 updates to health and wellbeing services
The helpline is operating as usual and is open to all City residents who are in a mental health crisis. It can also be used to refer or self-refer anyone who needs urgent mental health support – call 020 8432 8020.
The team is still offering urgent/ emergency visits via the line. To find out more, visit the East London NHS Foundation Trust (ELFT).
City Advice is a free, impartial and confidential service available to anyone who lives, works or studies in the City of London, or who lives on a City of London Corporation Estate.
Its expert advisors can be contacted about a wide range of topics, such as housing, family, employment, debt, or any other concerns at all. This may also include assistance on how to apply for Government benefits to help with rent, council tax and other costs.
They can also see if you can get extra help from the City Corporation’s Emergency Support Scheme or access to other support.
If you or someone you know is having money worries, if you are struggling to buy essentials, like food, contact City Advice.
You can call City Advice Monday to Friday, 10am-5pm on 020 7392 2919 or you can email City Advice.
Speak with an advisor today to find out what help and support is available for you.
New referrals are still available for City residents, through self-referral via a form on their website. Service users will be contacted by phone in the first instance and the initial assessment will take place over the phone, and proceeded on a case-by-case basis.
If you are an existing service user you will be contacted by phone for support. All groups are cancelled and there is currently limited face-to-face contacts, judged on a case-by-case basis, particularly where required for clinical reasons.
Prescriptions from the Hackney Recovery Service are being delivered to pharmacies directly, to minimise any unnecessary attendance and face-to-face contact.
Please Note: WDP’s City of London Service will be merged with Hackney Recovery Service and be provided by Turning Point from 1 October 2020. Please contact Turning Point after 30 September for any enquiries.
All face-to-face clinics (including those offered in Boots pharmacies) are cancelled. Nicotine Replacement Therapy (NRT) is available at Boots Bishopsgate, Boots Cheapside, and Boots Cannon Street branches. Other branches are now opening; please seek opening times directly from the pharmacy.
Anyone wishing to self-refer to the service should contact 0300 303 2715 (and select Option 1). Alternatively, self-referrals can be made by completing the form on their website.
Existing service users are being contacted by phone for support and NRT is being posted to existing service users.
Additional information and support to give up smoking can be found on WDP Square Mile Health’s website.
Please Note: WDP’s City of London Stop Smoking Service will cease operation on 30 September.
Classes have been postponed for the time being. Updated information will be made available on this page.
Mind in the City, Hackney and Waltham Forest continues to provide a range of services to adult residents (aged 18+) of these three areas, who experience difficulties with their mental health. More information on each can be found on the services page of the MIND website. Referrals can also be made via the Mind website.
Currently the following services are open to new referrals:
Referrals can be made by individuals themselves or on their behalf by either a professional or family member or friend. The best way to make a referral is to use the online form. If you don't have access to the internet, please call 0208 985 4239
The City and Hackney Bereavement Service is fully operational.
St Joseph’s Hospice provides bereavement support and counselling for:
- bereaved family and friends, including children, of people who have been cared for by St Joseph’s, whether in the hospice, at home, or by other hospices.
- adults (18+) who live in City and Hackney or are registered with a City and Hackney GP, who have experienced a bereavement that was not connected to St Joseph’s or who are anticipating the death of a close friend or relative from an advanced, terminal illness.
To self-refer or to find out more, contact the service via telephone: 0300 303 0400 or by email the City and Hackney Bereavement Service. Visit the City and Hackney Bereavement Service website.
Vitamins are available for pregnant women, new mothers up to their child’s first birthday and children aged under four years old, living or registered with a GP in City/Hackney at two City locations:
- Chauhan S Chemist on Goswell Road (Golden Lane Estate, EC1M 7AA) - 020 7253 9691
Updates due to Covid-19: Vitamins are in stock and can be collected during regular pharmacy hours
- The City of London Child and Family Centre (St James Passage, Dukes Place, EC3A 5DE)
Updates due to Covid-19: if you previously accessed vitamins from The City of London Child and Family Centre, please contact Georgina via text at 079 1204 1669 or email Georgina to arrange for vitamins.
If you are aged 24 or under, you can access free condoms through the confidential Come Correct service. While many of the pick-up points are currently closed, visit the Come Correct website to find out which locations are still open and operating.
Due to COVID-19 the walk-in clinic at 80 Leadenhall Street is currently closed.
Services are being provided at Clifden Centre at Homerton Hospital after a telephone consultation first. Call 020 7683 4103 and then a clinician will call back, conduct a phone consultation and then advise on the next steps.
All of this is subject to change as the situation evolves – the NHS Homerton website will be updated with the latest information.
Body & Soul
Body & Soul supports children, teenagers and families living with, or closely affected by, HIV, who live in the City of London.
It provides an array of support, including: peer support groups and information workshops for children, teenagers and adults; one-to-one counselling with mental health professionals; information and advocacy on issues, such as health and treatment, welfare, human rights and immigration; and much more.
They are currently accepting new referrals which can be done by completing their online referral form. Once complete, a member of staff will get in touch to arrange a time to register the person either being referred or referring themselves.
Positive East works with City residents living with or affected by HIV. They work to provide support and advice on HIV, as well as health and wellbeing, benefit advice, housing issues and more. They also offer free and confidential counselling and psychotherapy sessions.
They are currently accepting new referrals. Referrals can be made through your hospital clinic or by calling 020 7791 2855. Proof of HIV status will be requested. To find out more about HIV testing and for more information please call 020 7791 2855 or email Positive East.