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Date created: 11/03/2020
If you are a City of London Corporation resident, are self-isolating and you require assistance, contact us by filling in the COVID-19 form, by emailing the COVID-19 mailbox, or by calling 020 7606 3030. The mailbox is treated with confidentiality.

For the latest advice on COVID-19 and alert tiers visit the COVID-19 Latest Advice web page.

If you or a person you care for are unwell as a result of COVID-19 call NHS 111.

If you regularly support someone with every-day tasks that they are unable to do for themselves, you are a carer, even if you may never have recognised yourself as such. If you are a carer and are not paid, you may be entitled to Carer's Allowance.

During the COVID-19 pandemic, many people are looking after family members or friends who may not be able to look after themselves anymore. Whether you were already caring for someone, or have taken on a new caring role, there is a range of help and support on offer from the Government, City of London Corporation and independent organisations and charities.

The pandemic has had an unprecedented effect on the way we live our lives and we recognise the truly remarkable role carers play in these difficult and uncertain times.

Adult Social Care

For adult carers of adults (over 18 years) the Adult Social Care team can support you with:

  • Carers Assessments, Support Plans and changes in your caring role
  • Information around Personal Protective Equipment (PPE)
  • Information on breaks from your caring role
  • Emergency Support
  • Regular welfare calls

City Connections

City Connections is a free service for all City Corporation residents and workers that helps you find and access the support or information you need. If you are an unpaid carer, they can help you find information about financial entitlements and other support.

City Advice

If you live or study in the City of London, or live on a City Corporation estate, you can access free, confidential and impartial advice on a range of issues, including debt and employment, through the City Advice service.

City Advice are qualified to advise on:

  • Consumer and employment rights
  • Welfare benefits
  • Debt
  • Housing and legal issues
  • Relationships
  • Health and wellbeing

City Advice can also refer you to the First Love Foundation (FLF) if you need help getting food.

FLF has been transforming the lives of people in neighbouring Tower Hamlets since 2010. They provide emergency food and high-quality advice and support to help people get back on their feet, and now they are helping those who live in the City of London.

If you currently reside in a City of London Corporation estate outside of the Square Mile, please use a local food bank provision in your home borough

  • Call City Advice, 10am to 5pm, Monday to Friday on 020 7392 2919
  • Email the City Advice Team

Speak with an advisor today to find out what help and support is available for you.

If you would like to volunteer to support FLF you can find out more on the First Love Foundation website.

You can also donate food or donate money to the FLF on their website.

Dragon Cafe in the City

The award-winning Dragon Café in the City is free and open to anyone working or living in the City and provides a space for you to release the pressure, take a break from your busy routines and engage in creative activities designed to foster positive mental and physical wellbeing.

Carers of Children and Young People

If you require PPE in an emergency, you can contact PPE Requests and one of our officers will get back to you with availability. Please note, successful requests for PPE will need to be collected from the Guildhall as we are not able to make deliveries.

If you are a carer of Children and Young People or Adults it is important that whilst taking care of others, you take care of yourself. The free services below offer a wide breadth of support, knowledge and guidance to support you.