Skip to main content  

    NPSS silver standard icon
    ​The City of London has achieved the silver standard for homeless prevention services.

If you can't find somewhere to live and you need more advice, you can get in touch to tell us about your situation over the phone or to arrange an appointment at the Guildhall. We will discuss your current housing situation and offer solutions that could involve staying in your home or any help that may be available to secure alternative accommodation.

To make an appointment or for more information about making a homeless application and your housing options, please contact:

Advice and Homelessness Officer
PO Box 270
London, EC2P 2EJ

0207 332 1804
Email: Homelessness Team

If you would like to discuss rough sleeping in the City or if you have reported a rough sleeper through the Streetlink app and would like to discuss further, please contact:

Rough Sleeping Coordinator
PO Box 270
London, EC20 2EJ

0207 332 3791
Email: Homelessness Team

Opening hours

  • ​Monday 9.30am - 4pm
  • Tuesday 2pm - 5pm
  • Wednesday 9.30am - 4pm
  • Thursday 9.30am - 4pm
  • Friday 9.30am - 4pm

If you wish to be seen in person, we strongly advise that you arrange an appointment.

Out of hours emergency contact

​​If you have an emergency outside normal office hours, please call 0208 552 9587. You will be assisted over the phone and may be placed in temporary accommodation for the night or over the weekend. You will then be seen for a full assessment by the Advice and Homelessness Officer on the next working day.

The Shelter helpline is also available for certain periods outside normal office hours. They can be contacted on 0808 800 4444. The Shelter website also has a comprehensive range of information and advice.

No First Night Out - help for single homeless people

No First Night Out is an innovative service designed to prevent people from sleeping rough for the first time by helping them access sustainable, appropriate accommodation. It is a cross-borough project run jointly by the City of London and Tower Hamlets, and prior to April 2019 also supported people in Hackney. Speak to the Advice and Homelessness Officer to find out if you are eligible. For more information please visit