Southbank Estates

If you are a resident of Southbank Estates, sign up to receive email communications from City of London Housing. 

We are moving towards using more online communication channels, and signing up will ensure you do not miss any important service updates, changes and the City of London Housing Service newsletters and magazine.

For information on our communications available to residents, and to read our recent newsletters and magazines, visit the Housing Communications page.

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Housing Estates Out of Hours Duty Line: 020 7256 6583

• For URGENT estate issues (not repairs) outside office hours
• Available Monday - Friday, 4pm - 8am
• Plus all weekends and public holidays
• During office hours, please contact your local estate office

Housing Repairs Line: 0800 035 0003

• 24 hours, seven days a week
• All faults can be reported Monday - Friday, 8am - 5pm
• Outside of these hours, only emergencies can be reported

What is an emergency repair?

An emergency property repair is any fault which threatens harm to persons or property.

To report non-emergency repairs, please email property services.

Though the estate does not have a community centre, there is a space available for hire nearby. Contact the estate team for information on how to book.

Walkabouts and drop-ins are your opportunity to speak to your estate team to ask any questions or offer any suggestions to improve life on your estate. All residents are welcome.

For the walkabouts, residents can join estate staff on a walk around the estate where any areas of concern can be pointed out and discussed. Drop-ins will take place inside the Community Centre and also offer residents a chance to sit down with estate staff.

The next Estate Walkabouts will take place on:

29 May - 1 to 2pm

25 September - 1 to 2pm

Please meet at the Pakeman House Estate Office.

The Estate Drop-ins will take place in the Pakeman House Estate Office on:

5 June - 5 to 7pm

2 October - 5 to 7pm

Your estate team are committed to maintaining cleaning and grounds maintenance standards on your estate. For more on the standards, please visit the Estate Services page.

Each quarter a report is produced for each estate based on data gathered from estate inspections. All areas of the estate relating to Cleaning and Grounds maintenance are inspected and the findings are measured against the Estate Services standards, a quality assurance document designed to help staff and residents understand the expectation that our housing estates should be upheld to.

View the latest report below.