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Date updated: 8/26/2021
Adult Social Care Team can be reached on 020 7332 1224 Emergency out of hours: 020 8356 2300

For information and support for carers during the pandemic, visit the COVID-19 Support for Carers web page.

A carer is someone who gives regular care and support to someone else and is not paid for doing so.

If you regularly support someone with every-day tasks that they are unable to do for themselves, you are a carer, even if you have never recognised yourself as such.

Being a carer may involve caring for:

  • a person with disabilities
  • someone who has mental health or learning difficulties
  • someone recovering from a recent illness or injury
  • someone with a long-term illness
  • a person with age-related difficulties
  • and more

To assist them with:

  • Emotional support like listening and talking.
  • Household chores like cleaning, cooking, washing, ironing or shopping.
  • Medication support such as picking up medication, reminding about medication, or physically helping someone with tablets or creams.
  • Personal care like help with eating, getting to the toilet, washing and dressing.
  • Physical care ensuring the person can move around their home.
  • and more

Visit the City Connections website provided by Age UK for support, services and more information. Alternatively, you can contact them on 0203 957 9844 or email City Connections and a City Connections Wellbeing Officer will be able to help you navigate services and support offers.

Carer's Strategy 2019-23 PDF (700KB)
Date submitted: 12/13/19

The Carer's Strategy 2019-23 is key to ensuring that the City of London Corporation fosters a community that supports and values carers, recognising their economic and societal contributions.

Carer's Strategy Supplement 2019-23 PDF (1MB)
Date submitted: 12/13/19

The Carer's Strategy Supplement 2019-23 expands on the strategy, offering local information to support the work that we do with and for our carers.

The criteria we use for determining carers who are eligible for support are set out in the Care Act 2014. These are national guidelines which are based on the impact that the caring role has on their wellbeing.

How do you know whether you are eligible?

When you contact us for help, we will organise a carers’ assessment. This will consider what support needs you have, whether these arise because of the necessary care and support you provide, whether physical or mental health is affected and as a result whether there is a significant impact on your wellbeing.

Eligibility criteria

The national eligibility criteria require that in order for carer’s needs to be eligible, they must relate to the following three conditions:

1. The carer’s needs for support arise because they are providing necessary care to an adult. Carers can be eligible for support whether or not the adult for whom they care for has eligible needs. The carer must also be providing necessary care.

2. As a result of their caring responsibilities, the carer’s physical and mental health is either deteriorating or is at risk of doing so or the carer is unable to achieve any of the following eligibility outcomes:

  • carrying out any caring responsibilities the carer has for a child
  • providing care to other persons for whom the carer provides care
  • maintaining a habitable home environment in the carer’s homes, whether or not this is also the home of the adult needing care
  • managing and maintaining nutrition
  • developing and maintaining family or other personal relationships
  • engaging in work, training, education or volunteering
  • making use of necessary facilities or services in the local community, including recreational facilities or services
  • engaging in recreational activities

3. As a consequence of being unable to achieve these outcomes, there is, or there is likely to be, a significant impact on the carer’s wellbeing.

If you are an adult carer for an adult (someone aged 18 or over) living in the City of London you may be able to get support, both for you as an individual and in your responsibilities as a carer.

A Carer’s Assessment will be able to consider what support needs you have, whether these arise because of the necessary care and support you provide, whether physical or mental health is affected and as a result whether there is a significant impact on your wellbeing. It may also be able to tell you what support you are entitled to.

The team will work with you to agree a support plan that sets out how your support needs will be met. The support plan will include an individual budget showing the cost of meeting those needs.

Request a carer's assessment to find out whether you are eligible for help from Adult Social Care. It is recommended that you discuss emergency planning with your social worker during your assessment.

Alternatively, you can call 020 7332 1224 (Monday to Friday, 9am - 5pm) or email the Adults Duty Team.

Our emergency social work service responds in crisis situations at weekends and on bank holidays and after 5pm on weekdays. For urgent matters, outside of office hours call 020 8356 2300 or visit the City and Hackney Emergency Duty Team webpage for more information.

If you are a young carer of an adult (someone aged 18 or over), you can request a Carer’s Assessment from the Children and Families Team. Call 020 7332 3621 (Monday to Friday, 9am - 5pm) or email the Children's Duty Team to see if you are eligible for support.

Children and Families Emergency Out of hours can be contacted on 020 8356 2710 (outside of normal working hours).

Tell your GP you are a carer

Your role will be recorded on your notes, you’ll get flexible appointments/text reminders and other help, like free vaccines.

The better you feel the better you can care for others. Finding the time can be challenging but doesn't have to be impossible. There are plenty of free things to do on the Our City Together website or you could attend one of the virtual Dragon Cafe in the City activities.

City Connections

As a carer, it is important that you take care of your own health and wellbeing. City Connections' dedicated Carers Support Co-ordinator offers a friendly, confidential listening ear and can talk over the phone or meet you anywhere in the City or at our monthly carers groups. They can help you:

  • To navigate services
  • To access expert information and advice on your rights as a carer
  • To find a balance between caring and the rest of life
  • To meet and share experiences with other carers and hear from local professionals

Call on 0203 957 9844, email City Connections or visit the City Connections support web page.

Carer's Allowance

You may also qualify for a Carer's Allowance, which is the main state welfare benefit available to carers.

If you spend at least 35 hours a week caring for somebody else and you are over the age of 16, you may be entitled for financial support. You do not have to be related to, or live with, the person you care for.

See here to find out more about the Carer's Allowance.

Remember, any allowance could be taxable and may affect other benefits you might receive.

Discounts for Carers

As a carer, you can access 100s of exclusive discounts from Discounts for Carers.

Carers UK

Carers UK provide information and guidance to unpaid carers covering a range of subjects including:

  • Benefits and financial support
  • Your rights as a carer in the workplace
  • Carers' assessments and how to get support in your caring role
  • Services available to carers and the people you care for
  • How to complain effectively and challenge decisions

Visit Carers UK, call 0808 808 7777 from Monday to Friday, 9am – 6pm or email Carers UK.

Further support is available from these national agencies:

​As a carer you may benefit from the occasional break from your caring role. A carers' break can help you do this.

Carers' breaks are likely to be in the home of the cared for person, or in some cases in a care home depending on the needs and wishes of the person you care for.

The Adult Social Care Team can talk this through with you and give you details of the options available and how this might be funded. They can also advise on how to access or plan for emergency care due to a sudden change in circumstance.

The needs of a carer will be discussed as part of a carer's assessment along with the need for any replacement or respite care.