Skip to content
Date created: 6/05/2020
If you regularly support someone with every-day tasks that they are unable to do for themselves, you are a carer, even if you may never have recognised yourself as such.
Adult Social Care Team can be reached on 020 7332 1224 Emergency out of hours: 020 8356 2300

For information and support for carers during the pandemic, visit the COVID-19 Support for Carers web page. A carer is someone who gives regular care and support to someone else and is not paid for doing so.

Request a carer's assessment to find out whether you are eligible for help from Adult Social Care. It is recommended that you discuss emergency planning with your social worker during your assessment.

Being a carer may involve caring for:

  • a person with disabilities
  • someone who has mental health or learning difficulties
  • someone recovering from a recent illness or injury
  • someone with a long-term illness
  • a person with age-related difficulties

Caring tasks can include any of the following:

  • Emotional support like listening and talking.
  • Household chores like cleaning, cooking, washing, ironing or shopping.
  • Medication support such as picking up medication, reminding about medication, or physically helping someone with tablets or creams.
  • Personal care like help with eating, getting to the toilet, washing and dressing.
  • Physical care ensuring the person can move around their home.


Visit the City Connections website provided by Age UK for support, services and more information.

Carer's Strategy 2019-23 PDF (700KB)
Date submitted: 12/13/19

The Carer's Strategy 2019-23 is key to ensuring that the City of London Corporation fosters a community that supports and values carers, recognising their economic and societal contributions.

Carer's Strategy Supplement 2019-23 PDF (1MB)
Date submitted: 12/13/19

The Carer's Strategy Supplement 2019-23 expands on the strategy, offering local information to support the work that we do with and for our carers.

The criteria we use for determining carers who are eligible for support are set out in the Care Act 2014. These are national guidelines which are based on the impact that the caring role has on their wellbeing.

How do you know whether you are eligible?

When you contact us for help, we will organise a carers’ assessment. This will consider what support needs you have, whether these arise because of the necessary care and support you provide, whether physical or mental health is affected and as a result whether there is a significant impact on your wellbeing.

Eligibility criteria

The national eligibility criteria require that in order for carer’s needs to be eligible, they must relate to the following three conditions:

1. The carer’s needs for support arise because they are providing necessary care to an adult. Carers can be eligible for support whether or not the adult for whom they care for has eligible needs. The carer must also be providing necessary care.

2. As a result of their caring responsibilities, the carer’s physical and mental health is either deteriorating or is at risk of doing so or the carer is unable to achieve any of the following eligibility outcomes:

  • carrying out any caring responsibilities the carer has for a child
  • providing care to other persons for whom the carer provides care
  • maintaining a habitable home environment in the carer’s homes, whether or not this is also the home of the adult needing care
  • managing and maintaining nutrition
  • developing and maintaining family or other personal relationships
  • engaging in work, training, education or volunteering
  • making use of necessary facilities or services in the local community, including recreational facilities or services
  • engaging in recreational activities

3. As a consequence of being unable to achieve these outcomes, there is, or there is likely to be, a significant impact on the carer’s wellbeing.

If you are a carer for an adult (someone aged 18 or over) living in the City of London you may be able to get support, both for you as an individual and in your responsibilities as a carer.

To find out what support may be available to you, please contact the Adult Social Care Team.


020 7332 1224
Monday to Friday, 9am - 5pm
Email: Adults Duty Team

The team can give advice and offer you a carer's assessment. This is done so they can evaluate the best possible support that would most benefit you.

They will consider the different ways that caring affects your life, and work out how you can carry on doing the things that are important to you and your family while fulfilling your responsibilities to the person you care for.

We will work together with you to agree a support plan that sets out how your support needs will be met. The support plan will include an individual budget showing the cost of meeting these needs.

Our emergency social work service responds in crisis situations at weekends and on bank holidays and after 5pm on weekdays. For urgent matters, outside of office hours call:

020 8356 2300

Or visit the City and Hackney Emergency Duty Team webpage for more information.

City Connections

As a carer, it is important that you take care of your own health and wellbeing. City Connections' dedicated Carers Support Co-ordinator offers a friendly, confidential listening ear and can talk over the phone or meet you anywhere in the City or at our monthly carers groups. They can help you:

  • To navigate services
  • To access expert information and advice on your rights as a carer
  • To find a balance between caring and the rest of life
  • To meet and share experiences with other carers and hear from local professionals


Call on 0203 957 9844, email City Connections or visit the City Connections website.

Discounts for Carers

As a carer, you can access 100s of exclusive discounts from Discounts for Carers.

Carers UK

Carers UK provide information and guidance to unpaid carers covering a range of subjects including:

  • Benefits and financial support
  • Your rights as a carer in the workplace
  • Carers' assessments and how to get support in your caring role
  • Services available to carers and the people you care for
  • How to complain effectively and challenge decisions

Visit Carers UK, call 0808 808 7777 from Monday to Friday, 9am – 6pm or email Carers UK.

You may also qualify for a Carer's Allowance, which is the main state welfare benefit available to carers.

If you spend at least 35 hours a week caring for somebody else, regardless if the person is related to you or lives with you, and you are over the age of 16, you may be entitled for financial support.

See here to find out more about the Carer's Allowance.

Remember, any allowance could be taxable and may affect other benefits you might receive.

​As a carer you may benefit from the occasional break from your caring role. A carers' break can help you do this.

Carers' breaks are likely to be in the home of the cared for person, or in some cases in a care home depending on the needs and wishes of the person you care for.

The Adult Social Care Team can talk this through with you and give you details of the options available and how this might be funded. They can also advise on how to access or plan for emergency care due to a sudden change in circumstance.

The needs of a carer will be discussed as part of a carer's assessment along with the need for any replacement or respite care.