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Date created: 6/05/2020

Contact us

Adult Social Care Team
Department of Community and Children's Services
Guildhall, North Wing
PO Box 270
London, EC2P 2EJ

Telephone: 020 7332 1224
Email: Adults Duty Team

Our usual office hours are Monday to Friday, 9am to 5pm

Outside office hours

In cases of emergency only, you can contact the City & Hackney Emergency Duty Team on 020 8356 2300.

The team is administered by the Department of Community and Children's Services (DCCS). Find out more about the department, including its goals and strategies, how it is governed, and the partnership organisations it works with.

Suggestions, comments and complaints

It is important to us that we provide you with the best possible service. To help us do this if you have any comments, suggestions or you are unhappy with the way you've been treated, we would like to know so we can learn and improve our services, policies and procedures as result.

Get in touch

Telephone: 020 7332 3498
Email: Complaints Team
Find out how to provide feedback and read the Making suggestions and complaints guidance below.

Making suggestions and complaints to Adult Social Care PDF (400KB)

Date submitted: 12/13/19

For more information about how we process complaints and work with you to improve our services, you can download our guide to making suggestions and complaints.