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View or challenge a ticket

You can view evidence or challenge the ticket online if you think the ticket has been issued incorrectly or there are special circumstances you want us to consider.

When challenging a ticket remember to:

  • Include the ticket number beginning 'CL', vehicle registration and your name and address
  • Tell us as much as you can about why you consider that the ticket should be cancelled
  • Provide any evidence you have to support your challenge.

Almost all tickets are supported by photographic or video evidence.

Go to Bank Junction restrictions and penalties if you have received a Penalty Charge Notice for contravention 52M in Cornhill, Lombard Street, Mansion House and Princes Street

Tickets can be challenged on different grounds. You should always read the wording carefully on the document that you have received.

​Informal challenges (tickets issued at the scene)

​You have 14 working days from the date of the ticket to make an informal challenge at the discount amount for tickets attached to the vehicle or handed to the driver.

The case will be placed on hold until we respond; if we reject your challenge, you will be re-offered the discount amount for 14 days from the date of that letter.

If you write to us after 14 days, we will still respond to your informal challenge but if it is rejected, you will then be liable for the full ticket amount.

Please note that the same applies to Bus Lane tickets, although these are issued by post.

If you have received a Notice to Owner or an Enforcement Notice by post

​You have 28 days from the date of the notice to make a representation. We will hold the case at the full penalty amount until a response is sent.

If we accept your challenge we will cancel the notice. If not, we will send you a Notice of Rejection giving you a further 28 days to either pay the charge or appeal against our decision.

​If you have received a CCTV notice

You have 28 days from the date of the notice to make a representation, once received it will hold the case until a response is sent.

If your representation is received within 21 days from the date of the notice it will be considered at the discount amount, if rejected you will then be re-offered the discount amount for 21 days.

If you write to us after 21 days, we will still respond to your representation but if it is rejected, you will then be liable for the full notice amount.

​If you have received a notice for a Moving Traffic contravention

You have 28 days from the date of the notice to make a representation, once received it will hold the case until a response is sent.

If your representation is received within 14 days from the date of the notice it will be considered at the discount amount, if rejected you will then be re-offered the discount amount for 14 days.

If you write to us after 14 days, we will still respond to your representation but if it is rejected, you will then be liable for the full notice amount.

Appeal

If your representation has been rejected, you have 28 days from the date of the Notice of Rejection to appeal against our decision. If you wish to appeal you must fill out the 'Your Right to Appeal' application form supplied with the Notice of Rejection and return it to the address on the form (not to the council).

Regardless of the type of ticket issued you can only appeal to London Tribunals - Enforcement and Traffic Adjudicators (ETA) (formerly the Parking and Traffic Appeals Service). The case will be decided at the full penalty amount. The Adjudicators at ETA are lawyers and are completely independent from Local Authorities. Their decision is final and binding on both parties.

Charge Certificate

If you have received a Charge Certificate, you cannot make representations to the council.​

Simple flowcharts explaining the process of a ticket issued on street and by post

Contact us for general enquiries

020 7332 3366
pto@cityoflondon.gov.uk

Minicom (text phone) service 020 7332 3545

The advice line is open Monday to Friday 9.30am - 4.45pm (excluding bank holidays).

Please note: Our advisors are not authorised to make decisions on any challenges to PCNs over the phone.


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