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Date updated: 17/05/2022

Make a complaint

City of London Police

Please note: the Police Authority does not deal with complaints about the Force, except for specific complaints about the conduct of the Commissioner.

To make a complaint about the City of London Police, go to the Independent Office for Police Conduct (IOPC) website.

Police Authority

If you would like to make a complaint about a member of staff in the Police Authority, email Complaints and feedback

Reviews of complaints about the Police

The Police Authority is the responsible review body for Police Reviews (previously known as appeals).

The review process

A review provides the opportunity to consider if the outcome that was provided to you was reasonable and proportionate.

In line with the IOPC statutory guidance the review will not be a reinvestigation of your complaint, but rather an opportunity to consider if the outcome that was provided was reasonable and proportionate.

If the Police Authority determines that the outcome of a complaint was not reasonable and proportionate, the review should be upheld ie the service provided by the City of London Police was not acceptable, the Police Authority will, where appropriate, make recommendations to the City of London Police.

Requesting a review of your complaint

An application for a review of the outcome of a complaint you have made to the City of London Police must be made in writing and state the following:

  1. the details of the complaint
  2. the date on which the complaint was made
  3. the name of the force or local policing body whose decision is the subject of the application
  4. the date on which the complainant was provided with the details about their right of review at the conclusion of the investigation or other handling of their complaint

To request a review you can email the Police Authority Team or write to the 

City of London Corporation
Guildhall, PO Box 270
London EC2P 2EJ

Please note that a request to review a complaint must be received within 28 days of receipt of the finalised outcome of your complaint. This written notification must be received before a review can be requested.