Barbican Estate residents communications
If you would like to subscribe to our mailing list please complete the form below. Once subscribed, you will receive the weekly Barbican Bulletin, which contains information such as local road closures, emergency works and events.
The Barbican Estate Office maintains a database on all properties and periodically residents will be requested to complete a database amendment form. The information will be used in the case of accident or emergency and may be used for other City of London Corporation purposes. All personal data will be processed in accordance with the Data Protection Act 1998.
Each year the Barbican Estate Office issues a survey to all residents to monitor satisfaction levels with services provided by or managed by the City Corporation. The results of the survey are reported to the Residents' Consultation Committee (RCC) and the Barbican Residential Committee (BRC).
Targets are set for improving performance based on the results of the survey. Satisfaction surveys are also issued to City Corporation tenants who report repairs needed to the interior of their flat. Satisfaction levels are monitored and are reported to the RCC and the BRC each quarter.
If you have a complaint regarding one of our estates, please let us know and we will do our best to resolve the issue. We want to learn from our mistakes; and prevent similar problems in the future.
Information you need to provide
We would like to know:
- what it is that you are you complaining about
- what you think the Barbican Services Team have done wrong
- what you think the Barbican Services Team should do to put things right
- the date the problem you are complaining about occurred or you became aware of it
Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint.
Definition of a complaint
A complaint is an expression of dissatisfaction, however made, about the standard of service given or the action or lack of action taken by the City’s staff in responding to a customer request or enquiry. Examples of a complaint can include where complainant believes staff have:
- failed to do something that should have been done
- failed to meet service standards
- treated a resident rudely or unfairly
Complaints need to be made within six months of the event which caused the complaint.
We will take every reasonable step to resolve a complaint, whilst acting within our policies, procedures and statutory (legal) duties.