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Date updated: 8/26/2021

Contact the Children and Families team

020 7332 3621 - 9am to 5pm Monday to Friday

Email the Children and Families Team

Outside office hours - Emergency only

020 8356 2710
The team is administered by the Department for Community and Children's Services (DCCS)

Community and Children's Services
City of London
North Wing, Guildhall
PO Box 270
London EC2P 2EJ

How to make a suggestion, compliment or complaint

You may:

  • be unhappy about decisions we have made about your care
  • think that no one is listening to you
  • feel that you are not being treated properly by our staff, your social worker or carers
  • have an idea about how to improve the service
  • want to tell us that you are happy with the service.

If you have a suggestion, compliment or complaint to make for the Children and Families Team, we want to hear from you

You can:

Complaints and Suggestions Guide PDF (400KB)
Date submitted: 12/30/19

This leaflet explains what to do if you have a complaint or suggestion to make. Whatever the reason, we want to hear from you.