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Date created: 6/15/2020

Contact the Children and Families team

Community and Children's Services
City of London
North Wing, Guildhall
PO Box 270
London EC2P 2EJ

020 7332 3621 - 9am to 5pm Monday to Friday
Email the Children and Families Team

Outside office hours - Emergency only

020 8356 2710
The team is administered by the Department for Community and Children's Services (DCCS)

How to make a suggestion, compliment or complaint

You may:

  • be unhappy about decisions we have made about your care
  • think that no one is listening to you
  • feel that you are not being treated properly by our staff, your social worker or carers
  • have an idea about how to improve the service
  • want to tell us that you are happy with the service.

If you have a suggestion, compliment or complaint to make for the Children and Families Team, we want to hear from you

You can:

Complaints and Suggestions Guide PDF (400KB)
Date submitted: 12/30/19

This leaflet explains what to do if you have a complaint or suggestion to make. Whatever the reason, we want to hear from you.