Concerned about an adult
On this page you will find contact information for the Adult Social Care team, and information about what will happen when you contact us.
Call 999 in an emergency.
If you need to speak to the team outside of office hours (5pm to 9am, Monday to Friday, on weekends and bank holidays) call City and Hackney Emergency Duty Team on 020 8356 8855.
For all other questions please contact us during our regular business hours which are Monday to Friday, 9am to 5pm.
Our Adult Social Care Team is a highly skilled group of professionals who are committed to improving the quality of life for people with care and support needs.
Our team consists of social workers, occupational therapists, strength-based practitioners, and other dedicated professionals who work together to meet the unique needs of everyone we serve. We understand that everyone is different, and we strive to provide 'person-centred' care that respects their choices, preferences, and goals.
Whether it's help with washing, dressing, and getting out of bed in the morning, or to stay active and engaged in the community, our team is here to ensure that everyone receives the support they need to stay independent, safe and well, and live the life they want to. We are here to listen, understand, and provide the assistance you need.
If you live in the City of London and have care and support needs due to a physical or mental impairment or illness, then you are entitled to an assessment of your needs. This means we will have a conversation with you to find the best available options to help you meet these needs and achieve the outcomes you want.
If you live in a City Corporation estate outside the Square Mile, you may be able to get Adult Social Care support from your local authority. You can find your local authority on the Gov.uk website.
Contact your GP
You can get support through your GP too. If you need to register with a GP you can find your nearest on the NHS website.
If your needs change, or you feel that they might, please contact Adult Social Care to discuss.
The team is run by the Department of Community and Children's Services (DCCS), as part of the City of London Corporation. Find out more about the department, including its goals and strategies, how it is governed, and the partnership organisations it works with.