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Date updated: 18/12/2023

If you are experiencing housing difficulties, or are facing homelessness, you can request advice and information by submitting a self-referral. All referrals are received by the Homelessness Team. After you have submitted a referral a member of the team will triage the information you have provided and contact you to discuss your housing options, which may include a full housing assessment.

You can submit a self-referral through our online self-referral system.

If you are unable to use the self-referral tool, please get in touch by emailing the Homelessness Team, or by phone: 0207 332 1804.

Due to hybrid working arrangements, we currently offer phone appointments in the first instance. However, if you are unable to complete an appointment or assessment by phone, we also have video conferencing and face-to-face meeting options available at the Guildhall.

Please note: the information on this page refers to the 'Square Mile' and not Greater London.

To arrange a phone appointment, video conference, or face-to-face meeting for housing advice, please contact:

Advice and Homelessness Officer
PO Box 270
London, EC2P 2EJ

0207 332 1804
Email: Homelessness Team

If you would like to discuss rough sleeping in the City of London, please contact:

Rough Sleeping Coordinator
Email: Homelessness Team

  • Monday 9.30am - 4pm 
  • Tuesday 2pm - 5pm
  • Wednesday 9.30am - 4pm
  • Thursday 9.30am - 4pm
  • Friday 9.30am - 4pm

If you, or someone you are supporting, are experiencing an emergency outside of normal working hours and have immediate health or care needs, you can seek assistance via the Emergency Out of Hours Social Work Service (operated by London Borough of Hackney) by calling 0208 356 2300. You can find more information about this on the Adult Social Care contact page

The Shelter helpline is available for certain periods outside of normal office hours. They can be contacted on 0808 800 4444. The Shelter website also has a comprehensive range of information and advice.

If you have an emergency outside of normal office hours where you feel that you are being threatened or that you are at risk of violence, please call the police in the first instance using 999 or 101.

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