View all of our policies on our Housing Policies web page. Policies are sent for consultation to the Housing User Board group, if you would like to join the group please email the Community Engagement Team.
Making a complaint
If you wish to make a complaint please see our Complaints Policy.
Resident Satisfaction Surveys
View information about the Resident Satisfaction Surveys, including the 2018-19 report.
We only collect council tax for properties within a small area of central London known as the City of London or 'Square Mile'.
If you live on our other estates, find your local council to work out to which council you need to pay council tax.
Community Engagement, managed by the Community Engagement team, is not only how you, as a City of London tenant or homeowner, can influence what services you receive from us, you can also get involved in various activities and projects on your estate.
You are responsible for repairs on your own property and service charges.
The City of London Corporation has two housing estates in the Square Mile:
The City of London Corporation also manages 10 other estates situated in six different London boroughs: